24/7 Software Blog

“Finally, we can say ‘farewell’ to our legacy system,” you exclaim.

Your department heads seated around the conference table smile and nod.

Today’s a big day for your team. You’ve been using the same systems on your property since its opening in 1996.

Every piece of technology used for your property’s operation is a legacy system. From your maintenance software to the spreadsheet used for managing operational incidents.

You knew it was time to advance your operation. But, your biggest fear was being replaced.

You’ve been running this property since it opened, and if nothing changed – you were next in line for ‘replacement.’

You want to create an ever-lasting legacy, not depart as a legacy leader known for complacency and out-of-date methods.

Nowadays, there are a plethora of progressive solutions available. Plenty of systems surpass the functionality of your current legacy solutions.

  • Web-based
  • Access from anywhere
  • Faster execution
  • Digital documentation
  • Analytics

To compete in this landscape, they have to fulfill the requirements of your property.

But, as you begun your implementation process did you stop to review one critical characteristic of your solutions provider, that you might’ve missed?


You finish up your morning cup of Joe.

After the last sip of your Starbucks® medium-roasted coffee, you continue typing your notes of the previous week’s review.

You have your Monday morning meeting in 10 minutes.

It is 8:35 AM, your mall opens at 9 AM. You cannot be late.

You finish your review notes.

The weekends here are busy with thefts and medical cases – you like to spend a little extra time during the meetings discussing this.

This is business as usual.

Plugging through your “incident management system,” you look for this weekend’s incident report.

However, you cannot find it.

We talk about the ways you can service your guests, often.

The conversation is generally about what you can do for your guests, not what others can do for you, your team, and your property.

Today, the focus won’t change much, except that we’re going to talk about the support you deserve – and should receive!

That’s right, we’re going to share important guidelines for you to use when choosing your solutions provider.  

Your expectations need to be met, especially after your purchase.

No matter what type of operations or venue management software you’re in the market for – from an incident management system to CMMS or lost and found software – you’ll want a first-rate provider with the traits we list in this article.