You’ve got dinner plans tonight.
So, you’re trying to get out of the office before 6:30 PM.
“Can you hold down the fort,” you ask your operations manager, Ryan. Ryan’s a recent college grad and isn’t celebrating Valentine’s Day.
He always reminds you how lucky you are to have him.
“Yeah, no problem. I’ve got everything covered. Tonight’s event shouldn’t be too bad,” he responds.
Five o’clock rolls around.
Guests start entering the property. It gets busy pretty quickly and most of the attendees for tonight’s concert are couples.
Before you know it, the usual incidents start entering your incident management system.
But, mixed with your high-priority incidents are more than the usual number of guest services requests.
Today’s a romantic holiday, and you want to ensure that you exceed expectations so that everyone has a wonderful memory.
But, there are just too many guest requests coming into your command center.