Do you invest a lot of time teaching your staff?
Now, do you invest enough time training them on how to communicate effectively with your customers?
With so many things going on at your property and the possibility of turnover, you’re challenged with ensuring that staff properly interacts with customers.
We know this is difficult.
If they underperform, it affects every area of your operation, which ultimately affects the whole organization.
To be frank: If your team fails to execute, then the entire property is a failure.
How do you solve this customer service puzzle?
You have workers from all walks of life, with different skill sets and training experiences.