24/7 Software Menu
Do you invest a lot of time teaching your staff?
Now, do you invest enough time training them on how to communicate effectively with your customers?
With so many things going on at your property and the possibility of turnover, you’re challenged with ensuring that staff appropriately interacts with customers.
We know this is difficult.
If they underperform, it affects every area of your operation, which ultimately affects the whole organization.
To be frank: If your team fails to execute, then the entire property is a failure.
How do you solve this customer service puzzle?
You have workers from all walks of life, with different skill sets and training experiences.
Some are more seasoned than others, others have been exposed to more training and development, and some are brand new.
How do you empower your team to engage with your customers effectively?
We believe we know the answer – we can’t wait to share it with you.
Today’s article is going to provide you with the framework of several useful techniques for communicating with your customers.
You’ll also learn how to deliver exceptional customer experience at the most common touchpoints.
You’ve got tons of information ahead of you.
So, let’s not waste any more time.
Are you ready?
Have high expectations and empower your team to deliver the best customer experience, for every point of contact on your property.
That means before, during, and as they leave.
It’s time to shine!
We’ve labeled 5 essential touchpoints for customer service.
You can immediately begin to teach your staff how to communicate effectively with your customers using these strategies.
Put these strategies in place today.
(Pro tip: Benefit of shorter lines: Not only does the increased flow of lines enhance the customer experience but it also mitigates the risk of an active shooter incident. With active shooter incidents on the rise, it’s important to alleviate the possibility of scenarios where large crowds are bottlenecked. The increasing flow of traffic dramatically reduces the opportunity for active shooters to take advantage of large, crowded settings.)
(Pro tip: Customer demographics change according to the size, type, and purpose of your property. So will your staffing needs.)
Finish your customer service efforts by leaving a smile on everyone’s face. Do this, and your customers will always come back for a great experience!
Always hold your staff accountable to achieve all eight ways to win the day and to communicate effectively with customers.
Measure their performance and ensure they deliver service with professionalism, enthusiasm, and the friendliness you require for a memorable experience.
So, is your team ready to communicate effectively with your customers?
Editor's note: This post was originally published in October 2017 and has been updated for comprehensiveness and freshness.