Today is your busiest day of the year.
Your customer-to-staff ratio is 15:1, and the incident calls immediately start coming into the operations center.
Between each incident call, you’re receiving eight to 10 customer requests for random issues.
Wheelchair requests are coming in hand over fist with no end in sight.
Your team is challenged with mitigating the high frequency of incidents occurring.
Your staff is having trouble handling customer requests coming in through the radio, and the calls are so backed up people are complaining – some have even left.
There’s no differentiation of inflow and outflow for requests versus incidents.
Your incident calls are taking priority, and wheelchairs aren’t making it to the customer.
Housekeeping issues are being neglected.
Routing all calls through one individual is creating chaos and breaking down the operation when it should be moving quickly.
Your operation suddenly falls behind, leaving you helpless.
How do you respond?
Your team is in disarray.
Do you have any idea how to pull them out of this mess?
Don’t sweat it – anymore.
We’re going to show you an easy way to avoid these customer service traps.