Top Incident Management Tools for Optimizing Parking Operations

It’s event day.

Your staff is ready.

All departments are a go.

You’re counting the minutes until your event starts.

Now you just have to wait until everyone starts coming onto the property, right?

Wrong.

Before your show – there’s another ‘show.’

We haven’t talked about this much lately, but a lot of your significant incidents occur here before and after your events.

Have an idea of the place?

Today, we’re going to address the importance of managing incidents that take place in your parking operations.

That’s right.

The place where everything starts and ends on event day.

Keep reading, because you’re going to see how incident management mobile applications can help you optimize your operation in the parking lot – before and after your events.

It’s time to extend Proactive Operations to your parking operation.

Are you ready?

Let’s begin!

A Parking Operation Without Incident Management Mobile Apps

Does this sound familiar?

Your day starts as soon as you open the parking gates.

After people get comfortable, it happens.

The calls start coming into your command center.

One after another, with no end in sight, guests in the parking lot begin texting in incidents and issues using your text communication system.

• “A man is selling nitrous oxidein lot A4.”
• “There’s a fight starting in lot D6!”
• “My friend is excessively vomiting in lot F9. They’ve been drinking all day. HELP!”

Before your scheduled event even starts, your show has begun.

It’s not even close to peace of mind.

These calls will catch up to you too.

Right now, you probably have too many calls and limited tools and resources to handle them.

Your parking operation’s effectiveness centers on:

• Information that doesn’t slip through the cracks, your staff knows what to do, and their ability to create accurate on-scene documentation.

You have significant obstacles to overcome if none of these things are currently happening within your operation.

So, let’s get started.

It’s time for you to learn the full importance of using incident management mobile apps to solve these issues throughout your parking lot operation.

Accurate Documentation or Illegible Liability Nightmares. Which Do You Prefer?

When your team’s on scene responding to a guest who is suffering from alcohol poisoning, how are they capturing any of the critical information?

When’s the last time you saw the parking lot incident reports from November 23^rd, 2019?

Are you able to see detailed information that was captured by your staff?

Is your staff turning in written reports?

Are they complete and legible?

Is their failure to do so because you’re not providing them the tools to do better?

Is the documentation making its way to that pile on your desk or another filing “black hole” in your office?

We get it.

We completely understand the obstacles you and your team face by not having the right applications available for event day parking lot operations.

Let’s consider this for a moment.

What would happen if people selling nitric oxide throughout your parking lot not only went undetected for quite some time, but the information eventually recorded was 100% illegible?

Two words: legal case – and one you will spend a lot of money.

The Inhaling of nitric oxide can not only lead to seizures and death, but someone may have an adverse reaction that leads to violence or another guest getting hurt in the process.

Anything is certainly possible when it comes to mind-altering substances.

This is not a joke.

Cases like this can be disastrous for your property.

It’s a severe problem that prevents you from achieving peace of mind.

But, the good news is, it’s also one that can be conquered with the right solutions.

Drastically Enhance Documentation to Improve Your Ability to Mitigate Incidents & Liability

Do you have incident management needs that extend to your parking lot, before and after events?

The answer is a resounding, “Yes.”

Then, the question becomes: What are the best solutions?

We’re going to show you how you can better document and manage incidents and issues occurring before and after events in your parking lot.

Doing this will increase effectiveness, efficiency, and help you achieve Proactive Operations.

These problems will be gone once you take control of your parking lot operations.

1. Lost information. Pen and paper systems result in incident details and vital information that don’t make it back to the command center.
2. How to handle an incident? Who to call? What to record? Often paper systems assume this information is clear. Truthfully it usually is very far from clear.

With that said, are you ready to implement mobile applications to say goodbye to your parking lot woes?

Good, because it’s time to augment your operation.

• Eliminate the effects of insufficient documentation reporting and management.
• Realize a resounding return on your investment.

Augment Your Operation to Take Control of Parking Lot Incidents & Issues

Mobile applications have rapidly transformed how operations document and manage incidents and issues.

There are no two better tools for managing, handling, and documenting incidents or issues that occur throughout your parking lot than these:

1. Mobile phone apps for reporting incidents anywhere on the fly.
2. Mobile tablet apps that let your staff fill out complete digital reports from any location, especially your parking lot.

Mobile apps let you deploy your staff with peace of mind knowing they can document incidents with ease while walking ‘the lot.’

At your fingertips, flexibility, efficiency, and effectiveness are all possible when using progressive solutions.

It’s time to stop wasting precious moments.

Put mobile applications into the hands of your staff.

Do this to guarantee that essential incident details can be captured with useful information.

It doesn’t stop there, though.

The benefits of these applications are even more significant.

Below are two crucial aspects of these applications that’ll provide you immediate value.

1. Use Multimedia to Enhance Your Incident Reports

Your ability to send photos or videos between the mobile applications and your dispatch queue gives your staff comprehensive information for rapid response to incidents or issues.

In the event of a fight, medical issue, or arrest of someone, attach photos, videos, or a witness statement to improve your report.

Your mobile applications, coupled with the ability to attached multimedia, keeps your incidents honest.

That way, when someone involved in a fight claims one story opposite to another person – your staff’s ability to completely and accurately track all details ensures that the facts are clear.

The truth will always prevail.

Here’s another example for you.

The Police department arrests someone on one of your lots.

They can add the arrested to your associated person database for future reference, inclusive of a photo, descriptive physical information, and even the suspect’s driver’s license.

How’s that for peace of mind?

2. Streamlined Training & Implementation

Ready to streamline your training process?

We all know that it’s a matter of time before your team changes.

Training them on how to use these mobile applications doesn’t have to be painful.

Progressive applications are built to be intuitive, even for your least technically inclined staff.

Many mobile apps use images to represent incidents.

This allows your staff to report incidents or issue details accurately.

Train existing and new staff in no time.

Give everyone a little piece of peace of mind – starting today.

Over to You

Accurate documentation and efficiency are in your future. And that future also has peace of mind.

Improve your staff’s ability to manage incidents and issues by implementing progressive mobile applications to do just that.

Innovative technology. Complete and accurate documentation. Your parking operation…optimized.

Editor's note: This post was originally published in November 2015 and has been updated for comprehensiveness and freshness.