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We talk about the ways you can service your customers often.
The conversation is generally about what you can do for your customers, not what others can do for you, your team, and your property.
Today, the focus won’t change much, except that we’re going to talk about the success you deserve – and should receive!
That’s right; we’re going to share essential guidelines for you to use when choosing your software solution provider.
Your expectations need to be met, especially after your subscription begins.
You’ll want a first-rate operations management software provider with the traits we list in this article.
Spending a little extra time assessing these aspects during your buying process will pay off, and your return on investment will last a lifetime once you find the right provider.
Are you ready to get started?
Let’s jump in.
We get it.
Finding a top-notch software solution is at times like walking through a minefield of sub-par companies with no end in sight.
The headaches start, your stress level increases, and that overwhelming feeling where nothing else is getting accomplished replaces your ability to be a practical decision-maker.
It gets better because there’s a telltale sign that you’ve found the right solutions provider for your property’s operational needs.
Your training and success matter – a lot!
However, choosing your software provider is only half the battle.
It’s more than features, price, and the attractive benefits and value you’ll see within the next 90 days while using the software.
Your choice must also be based on the success you can expect to receive after the sale.
The same effort and time you put into finding and dissecting a potential software solution's features & benefits.
That also needs to be understood how the provider will take care of you after your subscription begins.
Now, you may have already seen a live demo of the software – and that’s okay.
But you don’t want to make your final decision based on that alone.
You need to know what customer success you can expect to receive.
We could list all eight success qualities of a first-class provider.
It goes beyond that, though.
To get the full benefit and understand how crucial long-term success and training is, we categorized the traits into three focus areas.
This is a critical stage in your success, and your solutions provider should take it very seriously.
Your provider’s implementation training should be developed with as much care as their software.
As you use your new system, you’ll probably expand your wants and needs.
You need the tools which allow you to do that and a great success team to ‘success’ your efforts.
A notable provider will have plenty of experience working with other customers like you and will have a substantial success and training program in place.
This pays off for new customers like you.
At this point, you’re a full-blown user of the solution.
Client feedback is essential to be a superior solutions provider.
So, they should ask for your feedback.
This is what’ll set your software provider entirely apart from any other provider in your industry.
This takes your success one step further.
Because you’re contributing to the improvement of the solution.
It’s one big effective cycle leading to peace of mind.
Customers like you must drive every enhancement.
You work so hard to deliver the best customer service to your customers. That’s why it’s vital to use top-notch software from a top-notch solutions provider, one with best-in-class customer success for you, your team, and your property.
If you want to be a world-class property with peace of mind, you need to use the best solutions in the marketplace. You deserve it!
So, will you be using the success & training guidelines when selecting your next software solutions provider?
Editor's note: This post was originally published in October 2015 and has been updated for comprehensiveness and freshness.