You hang up your phone.
As you turn to your operations manager, Kelsey, she can tell you’ve got bad news.
“John called me about this quarter’s revenue numbers,” you tell her.
“Our numbers are still declining,” you continue.
Kelsey isn’t sure how to respond, but she’s been proactive since she started this month, so she starts asking the right questions.
One after another, the questions are rolling, and you’re able to answer them quickly.
Six questions in and answered, you stop her.
She stumped you.
“What customer feedback have you received over the last several months or years to determine whether the revenue decline relates to experience,” she asks you.
But you don’t have the right answer.
It’s long and more of a rant because you can’t clearly explain it.
It’s a combination of excuses and some insight here and there. But you don’t have anything tangible to offer.
You don’t have reports or any sort of feedback.
It’s not acceptable, and you know that.
Yes, you know where to start looking for answers, but how do you fix this to increase your revenue and keep your job?
Kelsey will probably know – but we’ve got a solution ourselves.