“Today’s event is going rock,” you tell your team.
You’ve got sponsorship dollars coming in by the droves.
This makes the executive team jubilant.
Your boss’s bosses are happy, which means your department got extra money for this budget cycle.
Being proactive, you already had the money earmarked and spent as soon it was available.
Prior to today, you had only become aware of a ton of incidents after they happened.
So, you went out and got a text communication system.
You’re all trained and setup, and ready to get a handle on incidents while they’re happening.
Good for you!
Everyone is anticipating the increased efficiency.
“Once those gates open, get ready for an uptick in activity,” you remark for the final statement of your team meeting.
It’s 9 AM.
The common incidents come through the radio.
But you’re not noticing any increase in reporting.
You let it go and chalk it up as nothing critical.
12:30 PM rolls around.
Most fans are now rushing into the stadium bowl at this point, looking for their seats, and getting ready for the 1 PM game start.
You’re still getting the numerous radio calls from your team.
They’re dealing with incidents, but all seems status quo.
Where’s the increase from the text system?
Now, you’re wondering what’s going on – where are all the texts?
You’ve implemented such a great system.
Your team is well trained and ready.
You decide not to make any irrational changes and to wait it out through the first quarter.
It’s the end of the first quarter.
Your text communication was announced once over the speakers at the beginning of the game.
But you’ve received nothing.
Why is this happening?