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24/7 Software Blog

You have customers.

Some enjoy smoking.

But, you have prohibited smoking sections on your property.

Smoking might even be restricted throughout your entire property.

From what we’ve seen, you’re going to have customers smoking where they shouldn’t be.

Agree?

Think about it.

How easy is it to sneak in a few puffs without anyone noticing?

It’s effortless, especially if there is no way for other customers to report this problem to anyone on your staff.

If there aren’t ways for your agitated customers and vendors to report prohibited smoking offenders, you’re in for problems.

  • More smoking offenders catch on – the problem escalates
  • Unhappy customers take it upon themselves to resolve – conflicts occur
  • Medical issues because of second-hand smoke – legal cases
  • Unhappy customers – your bottom line suffers

We’re sure there are other hidden effects from this offense.

So, we must ask, do you have a way to handle it at your property?

Many properties have a concern for this issue but don’t have any solution in place to help customers report prohibited smoking offenders to their team.

There is a software solution you can start using immediately: Text Communication.

Are you ready to learn how your customers can contribute to your fight against this frustrating offense?

Great. Let’s get started.

“Does anyone have any last-minute questions?” you say to your team.

Most of the group begin shaking their heads. You get the indication that everyone is on board with the action plan.

Tonight’s event starts in seven minutes.

You make your way to the operations center where your team is waiting for you.

Your Operations Manager, Terry, joins you in the Operations Center. You require all your supervisors to be in there at event start.

They usually get pulled out for other calls.

But, you like to do a quick meeting to kick off each event. This ensures everyone is on the same page.

“Hi, Susan,” you say to your director of customer experience, and you walk through the door. “Hey, Steve!” you shout to one of your operations coordinators.

After a few more greetings and a communications check with the rest of your team, the room gets quiet.

The event starts.

Issue and incident calls come in before most events start. But, the velocity of calls picks up once the customers congregate into the building.

A couple of hours of standard incident calls – wet spills, unruly spectators – go by without a hitch.

Everyone is on top of his or her game. Nothing seems to be slipping through the cracks.

But, in an instant, that all changes. Your team receives an incoming call that causes you to get involved quickly.

A customer reported to one of your employees that they identified two of your staff drinking beer while on duty.

You rush to meet your supervisor at the location.

Unfortunately, because the customer had to search for an employee to report the issue, the two employees are gone.

The customer is only able to identify that they were in uniforms. After checking the surveillance cameras, it is hard to distinguish who the employees are or to prove they were drinking.

How frustrated does this make you? How do you feel knowing that you have unruly, dishonest employees working for your operation?

You can change your process, so you do not have to be frustrated. You can be proactive. You can eliminate this burden and catch them in the act.

Use text communication to find the problem employees creating an unpleasant image of professionalism for your operation.

Keep reading; we are going to share how implementing one of these software solutions outperforms what you are doing now.

How long have you been running your operation?

Years?

Decades?

Would you say you’ve seen it all?

We bet you’ve seen a lot.

But, what about the issues or incidents you haven’t seen?

You’re probably saying to yourself: “What are they talking about?”

We’re talking about the things that have occurred under your watch – that you didn’t even know were happening.

The things that “slip through the cracks” without any warning or heads up.

The unfortunate news is that you couldn’t know what your team is missing.

Why?

You don’t know what you don’t know! And, we bet you’d agree with that.

Have you acknowledged this deficiency in your operation? What have you done to counter this big problem?

It’s got to be overwhelming – we can feel your anxiety and the ongoing stress. It has got to be crippling your ability to be a proactive leader.

You need a change, fast.

It’s time for you to step up your situational awareness, so nothing gets past you and your team.

Are you ready?

“France's education chief says that when students go back to school next fall, all mobile phone use will be banned in schools for students roughly 15 and younger,” writes Laurel Wamsley in their recent NPR article entitled “France Moves To Ban Students From Using Cellphones In Schools.”

Wamsley’s article explains that "these days the children don't play at break time anymore; they are just all in front of their smartphones, and from an educational point of view, that's a problem,’ Education Minister Jean-Michel Blanquer said, according to The Telegraph.”

"We are working on this issue, and it can take different forms,’ Blanquer said. ‘You may need a mobile phone, for example for educational purposes, for emergency situations’ so perhaps the phones can be confined to lockers,” Wamsley continues.

According to the NPR piece, “The French educational code has banned using phones in class in elementary schools and secondary schools since 2010. As a result, phones are supposed to be kept in students' backpacks.”

“But apparently that's not what happens,” she writes.

We understand the frustration France’s education chief and faculty face.

But, this message also frightens us.

A cellphone confined to a locker; that only helps in minor emergencies.

What about the severe emergencies that require real-time communication? You know, active shooters, BOLOs, and all other that need proactivity.

It’s 9:00 AM and you've been on your property since 6:30 AM.

Today’s tasks are already taking a toll on you mentally and physically.

You’re tired and stressed out.

Now, you’re shifting your focus to delivering a break-even customer experience.

Wait, break even?

Yes, you’re working tirelessly for the hope that nothing goes wrong.

That nothing happens your customers will notice.

That’d be a good day for you.

That’s not what we like to hear.

We understand that delivering an extraordinary customer experience might not always be at the top of your list.

We get it; you are overwhelmed with all of your responsibilities.

But, here’s the thing – your customers keep your lights on and doors open.

Customer experience should always be your #1 priority.

Today, we want to help you improve your capabilities, so you can focus on your customers before anything else.

“E-cigarettes and vaping are being banned in indoor public areas in New York, after Gov. Andrew Cuomo signed a bill into law that will place the same restrictions on new and old nicotine delivery systems,” writes Bill Chappell in their latest NPR article entitled “New York Bans Vaping Indoors In Public: State Law Classes E-Cigs With Cigarettes.”

According to Chappell’s article, "These products are marketed as a healthier alternative to cigarettes but the reality is they also carry long-term risks to the health of users and those around them,’ Cuomo said, in a news release about the signing. ‘This measure closes another dangerous loophole in the law, creating a stronger, healthier New York for all."

“Citing the lack of broad regulations on what chemicals e-cigarettes can contain and how much nicotine they deliver, the governor's office says, ‘These factors could lead to long-term adverse health effects for e-cigarette users and bystanders," the NPR piece continues.

Chappell comments in the article that “When it takes effect next month, New York's new law will cover vaping under the state's Clean Indoor Air Act. The blanket restriction will not apply to people who want to use e-cigarettes in private homes, in hotel rooms, or at retail tobacco outlets.”

Smoking cigarettes might already be prohibited on your property.

But, what happens if your state decides to pass a similar Clean Indoor Air Act? Do you struggle with cigarette smoking offenders as it is?

Now, you’ll have to add another prohibited item to the list. What a headache, right?