“You can’t manage what you don’t know.”
We’ve said it before and we’ll say it again. It’s one of the most important aspects to understanding and improving your operation.
Yet, why does it get often overlooked? We’ve had our theories for quite some time.
- You’re too busy to take the time to look at your data
- Your staff isn’t collecting complete and accurate documentation
- Your team is not fully aware of what’s actually going on at your property
- The communication between your departments is limited or in a state of non-existence
After watching a recent 60 Minutes interview with NFL Commissioner, Rodger Goodell, about concussions – it hit us. The NFL is actively exploring the concussion problem by making an investment in research and then using the data to effectively change the result.