“I promise you; we fixed this air handler less than six months ago,” Shari, your engineer, asserts to you and your chief engineer, Tim.
“Where’s the paperwork on this,” you ask her.
Shari stares at you in a state of confusion.
“I always give you and Tim the completed work order with my signature. You should have it,” she says.
You use pen and paper for record keeping.
You’ve been doing it for as long as you can remember.
But, you’re not running an old property.
‘Change’ is past due, and today could not make it more visible to you.
“Would you agree it’s time to find a smarter way to track our work,” Tim asks you.
“We’ve got a good team here, but our solution for managing maintenance is outdated. This shortfall is not Shari’s fault,” he continues.
“You’re right, it’s mine,” you interrupt.
Your team always passes their paperwork to either you or Tim and then it piles on your desk before being scanned into your maintenance system.
“Putting blame aside, we need to find a solution. Agree?” you ask Shari and Tim.
“OK, let’s get it done,” you declare.
How are you keeping records of your maintenance?
Does performing well become challenging because you have an old process for managing historical information?
Keep reading; we’ve got some data that might astonish you, and how you can leverage CMMS software to improve record keeping for your property maintenance.