“Drivers who went to DMV offices Monday morning were likely hoping for a quick end to what can be a painfully slow process — but in offices around the U.S., that process ground to a halt for roughly four hours, due to a widespread network problem,” writes Bill Chappell in their recent NPR article entitled “U.S. Driver's License Network Goes Down, Slowing DMV Offices Across The Nation.”
"The network that connects motor vehicle agencies across the United States to each other and to various verification service’ began experiencing an outage at 10 a.m. ET,” says Claire Jeffrey, communications manager for the American Association of Motor Vehicle Administrators, according to Chappell.
“The issue wasn't resolved until 2 p.m., Jeffrey says. In the meantime, many driver's license and vehicle registration offices were unable to use a key database search tool that lets them verify information,” writes Chappell.
The article continues, “Crucially, the states were blocked from using the PDPS, which ‘contains information on individuals whose privilege to operate a motor vehicle has been revoked, suspended, canceled or denied or who have been convicted of serious traffic-related offenses,’ according to the National Highway Transportation Safety Administration, or NHTSA.”
“In addition to those services, the Massachusetts Registry of Motor Vehicles said the network outage left it unable to verify U.S. passports,” according to the NPR piece.
Patience is a virtue that would be tested in this case.
We cannot imagine your operation having to react to a situation like this.
You know, one that slows down your property.
You might already be experiencing slowdowns throughout your operation.
But is it fixable?
Do you think you’re running a reactive operation?
That might be your slowdown.
Proactive Operations is your solution.
PROACTIVE OPERATIONS: THE ANTI-SLOWDOWN METHODOLOGY
So, you’re probably wondering:
What is Proactive Operations?
Let us explain.
Proactive Operations is a methodology by which property operations utilize strategy, infrastructure, and technology to achieve maximum performance.
We say they’re the three pillars of high-performing operations that maximize customer experience and reduce risk.
The most important thing to know and understand is:
With Proactive Operations, your organization can manage everything that occurs to ensure a safe and memorable experience for your customers.
Unlike reactive operations, Proactive Operations provides you a disciplined framework for streamlining processes, resources, personnel, information, and communication.
By continuously examining, improving, and optimizing your operation, you program your ability to manage everything 24/7 365 – proactively.
How does that sound?
We knew you’d love it.
OVER TO YOU
DMV offices around the U.S. faced a painful slowdown this week. A widespread network problem led to a four-hour shutdown. So, ‘painful’ might be an understatement here. Reactive operations probably experience slowdowns like this often.
We can’t let that happen anymore. You need to ensure you’ve got Proactive Operations employed throughout your property; that way, you can manage everything 24/7 265, proactively.