Being able to exceed customer expectations is a key ingredient to successful operations. Supercharge your Incident Management System (IMS) with this module to increase staff efficiency and enhance performance. Track and communicate requests in a separate window – away from the IMS operating platform – and never overlook a customer request again.
CONFIRMATION & DISPATCH TEXTS
Let your customers know that their request was received, dispatched and completed via text message.
Request reminders can be sent via text and email to staff so that they have a record of when the request was performed.
MANAGE ALL TYPES OF REQUESTS
- Transport Requests
- Housekeeping Requests
- Suite Requests
- Taxi Requests
EXECUTE EXCEPTIONAL CUSTOMER EXPERIENCE
Request Tracker allows you to track and communicate customer requests separately from other incidents. Centralizing these special requests allows your team to perform like superstars!
“We have found the 24/7 Software Request Tracker to be a great complement to the 24/7 Software Incident Management System. We rely on the Request Tracker to help us manage our mobility assistance services. The Request Tracker gives us the ability to automatically send text messages to our guests keeping them informed about the status of their mobility assistance request (request received, assistance dispatched, etc.). The guests love getting the text updates and our staff can more efficiently manage their workload.”
PAUL TURNER DIRECTOR OF EVENT OPERATIONS & SECURITY, AT&T STADIUM DALLAS COWBOYS