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When Was Your Operation’s Last Redesign?

, , | April 25, 2019 | By

“It's been used by brands such as American Airlines, Panasonic and Toyota. It's all over the signage in the New York City subway system. Even Google, Apple and Netflix used it for a time,” write Scott Simon and Samantha Raphelson in their recent NPR article entitled “Helvetica, The Iconic Font Both Loved And Loathed, Gets Its 1st Redesign In 36 Years.”

According to the article, “Helvetica is ubiquitous around the world, but despite its popularity, the typeface has some issues: letters scrunch together at small sizes and the space between them can be uneven.”

“Now, after 36 years, the widely used — and widely controversial — font is getting a makeover,” share Simon and Raphelson.

The NPR piece continues that, “The upgrade was designed by the Massachusetts type giant Monotype, which controls licensing for Helvetica. The company has updated each of Helvetica's 40,000 characters for the digital age, offering three new sizes designed to work on everything from billboards to the tiny screens of a smartwatch. The updated font even has a new name: ‘Helvetica Now."

“Like many changes, though, some people are skeptical,” the article explains.

Skepticism is common when questioning the status quo, change, and your current state.


We love to challenge it, though.

It’s in our nature.

But we know it’s difficult to manage change – especially when it’s not always a top priority for your property.

So how do you do it?

How do you redesign your operation to “operation now”- the next generation of your property’s operation?

Keep reading; we’re going to show you.

The Chosen Way to Redesign for Maximum Performance

Over the years, we’ve worked with many experts in various industries to help them improve the efficiency and effectiveness of their operation.

And, we’re obsessed in our pursuit to understand what’s needed to help our customers achieve success.

We’ve always worked to discover ways to contribute to the success of every operational function.

What are the fundamental needs of the industry? What’s important and relevant to the experts in each field? What are the collective strengths and weaknesses that they all share? What’s missing?

That’s when we had an epiphany.

A big one!

Operations across every industry must move away from the reactive mindset they’ve had for years.

You must redesign your thinking and operation.

It’s time for a proactive approach – one that will evolve with the demands of the environment.

And while our long-term relationships with industry experts have shaped Proactive Operations, it’s their participation and contribution that has ignited a movement.

With Proactive Operations, you can redesign your operation in a way that gives you the advantage of maximizing your performance, creating memories, and keeping your customers coming back to your property.

Three Pillars to the Perfect Redesign

Are you ready for your redesign?

You’ll need to know what it takes.

Proactive Operations defines what every property, in every industry, must strive to achieve.

It represents those operations that have taken or plan to take their operation to the highest level of performance.

Strategy, Infrastructure, and Technology are the three pillars of the Proactive Operations methodology that work to produce and continuously support a world-class operation.

These three pillars give you the ultimate redesign capabilities.

And the best part is, you can redesign your operation over and over for continuous, long-term improvement and optimization.

  1. Strategy
  2. Infrastructure
  3. Technology

1. Strategy

Strategy is the first pillar for building Proactive Operations.

Examine and scrutinize all areas of your operation to identify strengths, weaknesses, and opportunities for advancement.

Use the ACDA Principle™ to understand, apply, and continuously improve your Awareness, Communication, Documentation, and Analysis.

2. Infrastructure

Infrastructure is the second pillar.

Yours is based on your operational needs.

But, you must have one.

It should include representatives from any functional area where issues or incidents could affect performance and customer experience.

By investing in the design and development of infrastructure, you create the opportunity to manage agile operations and organized personnel while maintaining a streamlined flow of information.

3. Technology

Technology is pillar three – and where 24/7 Software is the expert.

We’re excited to play a part in your achievement of Proactive Operations.

Strengthen this final component by implementing software solutions that optimize all three pillars.

It will help skyrocket your performance.

Get the real-time communication and information you deserve, create memorable customer experiences, and reduce your risk.

Are you ready to redesign your operation? Check out our comprehensive resource on Proactive Operations here.

Over to You

Helvetica Now is the redesign on the ubiquitous font common around the world. Updated with new characteristics…its evolution got us thinking about your operation.

So, can you answer our question? When was your operation’s last redesign?

Wait, we do have one more question – are you ready to redesign your operation using the Proactive Operations methodology?

Learn how to employ Proactive Operations using strategy, infrastructure & technology.

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