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24/7 Software Blog

It’s Monday at 6:30 AM.

You’re finishing up the final report on last night’s event.

But, there are still a few items to check off.

You need to review reports from last night.

You’ve got to check everything on your spreadsheet, record the information on your Monday morning report, and prepare for the meeting.

“Almost there,” you mutter to yourself.

“Only one protein spill,” you continue.

“OK, that's pretty good,” you think to yourself.

“One fight,” you read aloud.

“Two fixed chairs?” you ask.

You’re confused, so you pick up the pace and scan through the reports.

But, you quickly realize there’s something wrong here.

You stop and stare at the spreadsheet.

“What’s this,” you scream across your office.

Something’s wrong here.

Do you know what it is?

Each department recorded incidents, requests, tasks, and work orders as different types.

You begin seeing the variations.

  • Vomit
  • Puke
  • Protein spill
  • Rainbow spill
  • Throw up

The list goes on and on.

  • ‘Fixed’ as a resolution for a broken cup holder

What does ‘fixed’ mean at your facility?

Was the cup holder replaced?

Or was a new chair moved to the location in its place?

Today’s report can’t be accurate unless you fix this significant error.

This epiphany leaves you with a sick feeling in your stomach as you realize none of the reports have been accurate as a result of this language issue.

But, it’s now 7:08 AM and your meeting will start in 22 minutes.

You were hoping to get ahead of the game today.

That’s not happening.

You’ve got to ensure your numbers are accurate.

Your property needs a common language.

It needs it now.

How do you think your 2018 went?

Do you feel good about the year?

We bet you’re ready to take on 2019 – that’s how proactive leaders are.

But, you might be struggling to achieve a certain level of performance.

Something doesn’t feel right.

Since you’re reading this article, it might have something to do with how many tools you’re using to manage your operation.

Are we close?

You know, you’re using a texting system from one provider and a CMMS from another.

Everything “works,” but not without many communication breakdowns.

No one is on the same page across personnel.

Your operational functions are limited in their success – everyone is getting by.

But, we believe you can achieve maximum performance.

We know you want to employ Proactive Operations correctly.

That’s why you’ve got to read this article.

It’s time to bring your operation together and reinforce your pursuit of perfection.

It’s Christmas morning.

And we’re thinking about the year ahead.

Most importantly, we’re thinking about what we’d like to see you achieve in 2019.

You’re a great leader.

You’re always working hard to run your property the best you can.

But you always feel like you hit too many bottlenecks when trying to get work done.

Since you run the entire operation, you have a lot of moving parts to keep your eyes on day to day.

This responsibility makes it difficult to ensure nothing slips through the cracks.

Your security team uses software for their guard tours.

Public safety uses another system.

You can’t remember the name.

Not to mention, your maintenance team requires your team to write up a work order and then forward it to them.

Then, they enter the work order into their CMMS.

Nothing in your operation is unified.

Agree?

We counted three different systems right there.

Each different system sends you a separate report, formatted a different way, and each has their faults that you must overcome each week to assess the information.

How is this efficient in any way? It’s not.

You’re using too many tools to run your property.

This strategy is dangerous because it leads to significant inefficiencies that affect your customers, bottom line, and your job.

But the good news is you can change the course in 2019.

You can control the effectiveness of your operation.

You no longer need multiple tools.

You need a unified solution.

That’s what we want YOU to have this Christmas morning…

“Amazon really wants to come over to your house. Or at least make it to the front door,” writes Vanessa Romo in their recent NPR article entitled “Amazon Acquires Ring, Expanding Reach Into Home Security.”

According to Romo, “The Seattle-based tech giant announced Tuesday it's made another move into the home security and surveillance business, acquiring Ring, a smart-doorbell maker that streams audio and video to cellphones.”

“Neither company has released details about the deal but Reuters reported that it cost over $1 billion,” writes Romo.

The NPR piece continues that, “Amazon may have just officially put a ring on Ring, but the relationship between the two started through its Alexa Fund, which funnels money into companies that create new ways to integrate Amazon's voice technology into their products. In June, Ring announced they'd figured out how to connect select devices to work with Alexa on Echo Show and Fire TV.”

Do you see Amazon’s strategy here?

Yes, it’s probably “world domination.” (Just kidding)

But, that’s not what we’re referring to here.

We’ve recognized a grand strategy from Amazon’s acquisition that validates a point we’ve been talking about a lot lately.

So, do you see it?

It’s the push towards platform technology!

They’ve recognized a space that needs a platform (where everything talks to one another) to maximize the capabilities of their customers.

This play hit home for us.

Why? It’s literally written in our mission statement here.

We want to provide our customers with a platform that does a whole lot to help them achieve Proactive Operations.

Today, Amazon proved to us more than ever the value (and long-term importance) of this effort to bring a platform to our customers – and most important – their customers!

Are you using a platform to maximize your performance?

If not, we’ve got to change that starting today.

This year will be the year of the proactive operations platform.

You’re probably wondering how we know this.

Agree?

How can we predict the future?

It’s because operations are motivated to employ Proactive Operations, which makes a proactive operations platform the apparent answer.

You can’t apply the Proactive Operations methodology without the intention of maximizing your efficiency.

There’s no way around it.

A proactive operations platform takes your operation further.

There’s something special about operations management software that can enhance real-time communications, maximize experience, and reduce risk.

A characteristic exists that ‘brings everything together’ to take your property’s operation levels above its current performance state.

Do you know what that quality is?

It’s a unified solution for your property.

Think about it for a moment. How efficient is using multiple tools – from various vendors – to operate?

It’s not efficient in any way.

So many operations are still operating this way.

But, we know 2018 will be the year you move away from this method.

The current approach of using individual tools forces you to maintain a reactive state because you always depend on different applications to perform well.

It also means you’re relying on different vendors to remain effective.

That’s not proactive. That's terrifying. 

“A Wisconsin company is offering to implant tiny radio-frequency chips in its employees – and it says they are lining up for the technology,” according to Merrit Kennedy’s recent NPR article entitled “Wisconsin Company Offers To Implant Chips In Its Employees.”

Kennedy writes that “the idea is a controversial one, confronting issues at the intersection of ethics and technology by essentially turning bodies into bar codes. Three Square Market, also called 32M, says it is the first U.S. company to provide the technology to its employees.”

“The company manufactures self-service ‘micro markets’ for office break rooms. It said in a press release that obtaining a chip is optional, but expects that about 50 employees will take part,” explains the NPR piece.

Kennedy continues, “Employees who have the rice-grain-sized RFID chip implanted between their thumb and forefinger can then use it ‘to make purchases in their break room micro market, open doors, login to computers, use the copy machine,’ 32M said.”

According to the article, “CEO Todd Westby said that the company believes the technology will soon be ubiquitous.”

Here’s the quote from Kennedy’s article: