It’s Monday at 6:30 AM.
You’re finishing up the final report on last night’s event.
But, there are still a few items to check off.
You need to review reports from last night.
You’ve got to check everything on your spreadsheet, record the information on your Monday morning report, and prepare for the meeting.
“Almost there,” you mutter to yourself.
“Only one protein spill,” you continue.
“OK, that's pretty good,” you think to yourself.
“One fight,” you read aloud.
“Two fixed chairs?” you ask.
You’re confused, so you pick up the pace and scan through the reports.
But, you quickly realize there’s something wrong here.
You stop and stare at the spreadsheet.
“What’s this,” you scream across your office.
Something’s wrong here.
Do you know what it is?
You begin seeing the variations.
- Protein spill
- Rainbow spill
- Throw up
The list goes on and on.
- ‘Fixed’ as a resolution for a broken cup holder
What does ‘fixed’ mean at your facility?
Was the cup holder replaced?
Or was a new chair moved to the location in its place?
Today’s report can’t be accurate unless you fix this significant error.
This epiphany leaves you with a sick feeling in your stomach as you realize none of the reports have been accurate as a result of this language issue.
But, it’s now 7:08 AM and your meeting will start in 22 minutes.
You were hoping to get ahead of the game today.
That’s not happening.
You’ve got to ensure your numbers are accurate.
Your property needs a common language.
It needs it now.