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2018: The Year of the Proactive Operations Platform

, | January 4, 2018 | By

This year will be the year of the proactive operations platform.

You’re probably wondering how we know this.


How can we predict the future?

It’s because operations are motivated to employ Proactive Operations, which makes a proactive operations platform the apparent answer.

You can’t apply the Proactive Operations methodology without the intention of maximizing your efficiency.

There’s no way around it.

A proactive operations platform takes your operation further.

There’s something special about operations management software that can enhance real-time communications, maximize experience, and reduce risk.

A characteristic exists that ‘brings everything together’ to take your property’s operation levels above its current performance state.

Do you know what that quality is?

It’s a unified solution for your property.

Think about it for a moment. How efficient is using multiple tools – from various vendors – to operate?

It’s not efficient in any way.

So many operations are still operating this way.

But, we know 2018 will be the year you move away from this method.

The current approach of using individual tools forces you to maintain a reactive state because you always depend on different applications to perform well.

It also means you’re relying on different vendors to remain effective.

That’s not proactive. That's terrifying. 

Proactive operations platforms are the unified solutions for properties.

A unified solution is one solution that helps you cover all bases – they evoke Proactive Operations.

This mindset will help you reach a new level in 2018.

What do you say?

Are you ready to make 2018 the year you transition to a platform that unifies your mission of being one of the world’s greatest properties?

Unified: Operations Management Software Mixed With Proactive Operations

The not-so-secret recipe for implementing Proactive Operations throughout your property is your ability to be proactive.

Is this obvious?

Then, why are so many operations still struggling to achieve this?

The answer: you’re using too many different software tools to run your property’s operations.

How proactive can a team be when your technology is causing you to overextend yourself and ultimately break down from the lack of awareness, communication, documentation, and analysis?

You can’t be very proactive at all.

Consider these weaknesses:

  • Use of legacy software limits you
  • Managing too many tools prevent seamlessness
  • Discrepancies with information diminish data integrity
  • Unaligned teams lead to substantial communication issues
  • Poor communication puts everyone on a different wavelength

These are problems that are easy to identify, but it’s the ones you don’t even know exist that cripple your organization.

Do you know how to fix this? Move to operations management software; it’s unified and the only way to garner Proactive Operations.

It will allow you to employ Proactive Operations across all personnel.

You won’t miss a beat!

What Makes a Unified Solution Great for Your Property's Operation?

Now, you’re probably itching to know what ‘unified’ entails – and it’s so important to consider when evaluating solutions providers.

There are two primary attributes of a ‘unified solution’ for your property that’ll change the way your operation functions.

  1. Related Software Talk to One Another
  2. Link Records to Other Associated Records

Keep reading; we’ll explain below.

1. Related Software Talk to One Another

You gain exceptional skills when you remove the multitude of individual tools from your strategy.

You produce a unique operation whereby all functional personnel works together to achieve your desired outcome: running a proactive operation.

For example, you have three tools:

  1. Text Communication
  2. Incident Management System (IMS)
  3. Computerized Maintenance Management System (CMMS)

Independently, they work fine and get the job done.

They might even work great for what you’ve been using them for at this time.

Each software offers quite a bit of functionality and flexibility for staff.

But, they are from different vendors, and most of your team utilizes each separately.

A disjointed operation creates inefficiencies you can’t afford.

You must bring them together as one solution.

A top-notch platform will give you the ability to coordinate between related software.

Let’s say several customers witness an assault on your property.

During the act, each witness sends a text message to your Text Communication software.

The first text message received reports the assault.

Your dispatcher sends the incident from this module to your platform’s Incident Management System – we’re talking within seconds.

You receive another incident report from your staff via their Incident Management Mobile App once the incident is passed to the IMS.

This report notes that several customers have sustained injuries during the assault.

From the platform, you must dispatch all need-to-know teams.

Here are a few possibilities:

  • Security
  • Medical/Fire Rescue
  • Police
  • Housekeeping

Staff arrives on-scene, and after the incident clears, a Supervisor confirms there is broken furniture that Engineering needs to fix.

After filling out the critical details in your IMS, your dispatcher sends the details over to the CMMS by creating a work order from IMS.

Yes, right then and there, in present time, this information can be passed off to maintenance in a format that is actionable and trackable.

The maintenance team might not be able to handle this repair immediately.

But, it’s critical that they are aware, so they can take care of it ASAP.

Are you excited yet?!

This ability is what you need.

But wait, there is more.

2. Link Records to Other Associated Records

Do you recall the report made by your staff regarding injuries from the assault?

Well, that incident was initially entered into the IMS as a separate incident.

But, in these solutions, you can link this medical incident to the initial incident of the assault.

It’s a simple step that gives you accurate and complete documentation.

  • Ensures that nothing gets missed
  • Allows your team to get real-time information
  • Helps you get the full story now and during later analysis

It doesn’t end here either.

Someone needs assistance.

A wheelchair request is sent to your Request Tracker Software from a supervisor.

A different piece of your solution.

The wheelchair request was for a bystander that was injured from the assault.

It’s nothing critical but their ankle is sprained; giving them trouble walking.

Showing them how your world-class organization delivers the first-class service they expect, you’re escorting them to their car in a wheelchair that was promptly provided to them.

Now, is that not Proactive Operations?

Go ahead and connect this particular request to the incident record as well.

Get the full picture and maintain control of your operation.

Use one proactive solution that lets you achieve the efficiency and effectiveness you need (and your customers deserve).

Over to You

Using individual tools to run your operations is a strategy that must be left in 2017. We say ‘must’ because there is no option to keep your operation running proactively – technology and threats evolve too quickly.

2018 is the year of the proactive operations platform and the only solution you need starting today.

Learn how to employ Proactive Operations using strategy, infrastructure & technology.

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