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2019: The Year You Move to a Unified Solution

, , , | January 3, 2019 | By

How do you think your 2018 went?

Do you feel good about the year?

We bet you’re ready to take on 2019 – that’s how proactive leaders are.

But, you might be struggling to achieve a certain level of performance.

Something doesn’t feel right.

Since you’re reading this article, it might have something to do with how many tools you’re using to manage your operation.

Are we close?

You know, you’re using a texting system from one provider and a CMMS from another.

Everything “works,” but not without many communication breakdowns.

No one is on the same page across personnel.

Your operational functions are limited in their success – everyone is getting by.

But, we believe you can achieve maximum performance.

We know you want to employ Proactive Operations correctly.

That’s why you’ve got to read this article.

It’s time to bring your operation together and reinforce your pursuit of perfection.


The not-so-secret recipe for implementing Proactive Operations throughout your property is your ability to be proactive.

Is this obvious?

Then, why are so many operations still struggling to achieve this?

The answer: 

You’re using too many different software tools to run your property’s operations.

How proactive can a team be when your technology is causing you to overextend yourself and ultimately break down from lack of awareness, communication, documentation, and analysis?

You can’t be very proactive at all, can you?

  • Use of legacy software limits you
  • Managing too many tools prevent seamlessness
  • Discrepancies with information diminish data integrity
  • Unaligned teams lead to substantial communication issues
  • Poor communication puts everyone on a different wavelength

These are problems that are easy to identify, but it’s the ones you don’t even know exist that cripple your organization.

Do you know how to fix this?

Move to unified technology.

It will allow you to employ Proactive Operations across all personnel.

That way, you don’t miss a beat.

  1. Deploy unified technology
  2. Create a unified organization
  3. Achieve Proactive Operations


Now, you’re probably itching to know what unified entails.

There are two primary attributes of a unified solution that will change the way your operation functions.

  1. Related Modules Talk to One Another
  2. Link Records to Other Associated Records

Let us explain.

1. Related Modules Talk to One Another

You gain exceptional skills when you remove the multitude of individual tools from your strategy.

You produce a unique operation whereby all your property’s personnel works together to achieve your desired outcome: running a proactive operation.

Consider this; you have three tools:

  1. Text Communication
  2. Incident Management System (IMS)
  3. Computerized Maintenance Management System (CMMS)

Independently, they work fine.

Each system is web-based and offers quite a bit of functionality and flexibility for teams.

But they are from different vendors, and each of your functional areas utilizes the systems separately.

A disjointed operation creates inefficiencies you can’t afford.

Then, bring them together as one solution.

A top-notch solution will give you the ability to coordinate between related modules.

Let’s say several guests witness a fight on your property.

During the dispute, each witness sends a text message to your Text Communication module.

The first text message received reports the fight.

Your dispatcher sends the incident from this module to your Incident Management System – within seconds.

Once the incident is passed to the IMS, you receive another incident report from your frontline staff via their Incident Management Mobile App.

This report notes that several guests have sustained injuries during the fight.

From the dispatch queue, you must dispatch all need-to-know teams:

  1. Medical
  2. Security
  3. Police
  4. Housekeeping (there could be blood at the scene)

Staff arrives on-scene, and after the incident calms down, a Supervisor confirms there is broken furniture that Maintenance needs to attend to at some point.

After filling out the critical details in your IMS dispatch queue, your dispatcher sends the details over to the CMMS by creating a work order from the dispatch queue.

Yes, right then and there, in the present time, this information can be passed off to maintenance in a format that is actionable and trackable.

The maintenance team might not be able to handle this repair immediately.

But it’s critical that they are aware, so they can take care of it following your event.

How is this for a unified operation?

This is what you need.

There’s more, though.

2. Link Records to Other Associated Records

Do you recall the report made by your frontline staff regarding injuries from the fight?

Well, that incident was initially entered into the IMS as a separate incident.

But, in these solutions, you can link this medical incident to the main incident for the fight.

This ability is obvious, yet profound.

  • It ensures that nothing ever slips through the cracks.
  • It allows your team to connect the dots on the fly.
  • It helps you review the incident later without worrying about whether you’re missing the whole story.

It doesn’t end here either.

Now, a wheelchair request is sent into your Request Tracking Software from a supervisor.

A different module in your solution.

The wheelchair request was for a bystander that was injured from the fight.

The aftermath is not too bad, but they did suffer a sprained ankle.

Showing them how your world-class organization delivers the first-class service they expect, you’re escorting them to their car in a wheelchair that was promptly provided to them. 

Go ahead and connect this request to the incident record as well.

Get the full picture and have complete control of your operation.

Use one solution that lets you achieve every level of efficiency you need.


We’ve got a great 2019 resolution for you. Stop using individual tools to run your operation, expecting to achieve maximum performance. Proactive operations rely on unified solutions because they know it takes everything working together to achieve excellence and keep customers coming back.

Start your 2019 off right. It’s the year you move to a unified solution. Let’s get you there together!

Learn how to make the not-so-giant leap to Proactive Operations

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