You’re driving home from your most recent event.
How did it go?
There were a few unexpected incidents, and you were not ready for them.
Those poor part-timers looked petrified by the rush of people during the lightning storm.
You should’ve gone over what exactly to do during a severe weather incident.
Tonight’s event was a little too chaotic for your taste.
What to do, what to do?
What do you do?
When was the last time you had similar thoughts running through your mind after an event?
It must be troubling to experience this on a regular basis knowing there’s more to come.
You use analytics to better respond to incidents.
But, how do you train your employees to better respond to all these incidents you’re aware of?
Read between the lines, and you’ll find the solution: role-playing.