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24/7 Software Blog

You’re tasked with being the steward of safety at your property.

Ponder that responsibility.

Now, take a deep breath – because it’s a big responsibility.

The security of your customers, co-workers, boss, and every single person who enters your property lies on your shoulders.

You’re always collecting and analyzing tons of information.

From do this, to do that, you’re always faced with supplemental training, new policies or changes in industry best practices, and then tasked to train and monitor your team.

Are they doing everything they need or could be doing?

How do you keep up with all that? How do you know what best practices should be in place for your property?

Don’t you sometimes feel like the tail of a wagging dog?

Let’s change that today.

Keep reading; we’re going to share three ways for you to be a successful steward of safety.

One thing is for sure.

We all know you don’t have to visit Disney every day, weekend, or even every year to remember the impact it made on your life.

Experiencing the Disney ethos for the first time changes you, whether you’re a child or an adult.

Disney Cast Members are trained from day one to deliver an experience worth writing about today – and every day.

That’s why we’re writing about them.

With decades of life-changing experiences under their belt, it’s simple to understand that Disney is the guiding light for customer service.

Walt Disney said, “You reach a point where you don’t work for money.”

Simply put, the money exchange is not relevant to the memories that you want to create for your customers.

Provide a great experience, exceed customer expectations, and plenty of positive memories are created.

Oh, and by the way, if you’re doing this, the money will follow.

Communication among personnel is always a challenge.

The chaos that results from bad communication is stressful enough.

But the icing is that it probably has caused you to deal with big hits to your budget as well.

The marketing team oversold their sponsorships, and they’ve decided to let you know – this morning.

Sound familiar?

How do you take control of all the chaos?

How do you begin improving communication among all departments, personnel, and your entire organization while getting the details you need on time?

Poor communication can have disastrous consequences.

Agree?

It’s even worse when it accumulates and affects all areas of your operation.

Right?

Painful – we know.

But, don’t worry.

You can fix it.

Let’s first consider why there may be a breakdown.

You walk in your office.

It’s 7:30 AM, and you’re feeling good today.

Yesterday was successful.

Everything went as planned – nothing out of the ordinary.

All is good across your operations, right?

But, that’s not true, and you’ll never know that because you’re current “tool” prevents you from understanding this.

You’re not aware of the three people transported to the hospital for food allergies after eating at the same place.

You’re also not aware of the many complaints regarding one of your staff members.

Why?

Either you’re not using your operations management software to the fullest – or using one at all.

That’s a severe problem.

We need to fix it today.

But, there’s a chance we might get pushback from you.

Is “we’re not very good with technology,” going to be your response?

If not, that’s good!

But, keep reading anyway because we’ll share how to avoid facing this issue with your team in the future.

If you do believe you’re “not very good at technology,” we’re going to share why that must not prevent you from using a real-time communications software solution.

Ready?

It takes time to train your staff.

But, time also poses a challenge – and inefficient processes bite into it.

You have staff that comes and goes, which makes training and staying on top of everyone’s responsibilities a struggle.

Everything changes daily.

Some of this headache comes from the constant turnover. Much of what you believe to be due to low performing employees.

The other time destroyer is seasonal and part-time staff training.

All of this leaves you overwhelmed.

You feel stuck and behind the eight ball.

Agree?

The effects eventually build up, your property’s operation gets the brunt of it, and this all trickles down to customer service.

Do you see the long-term problem here?

You need a way to ensure that the staff walking your property – hired to keep it safe – are on top of their game.

They must know what they’re doing and be proactive in doing so.

But, you need the confidence that this is true. How do you get it?

That’s where a proactive guard tour system comes to the rescue.

Yes, modern features of a software solution help your team each day. Many of these features are fancy and reduce the time it takes to get the job done.

We get it, but you have to approach your software evaluation in a way that supports long-term value.

It’s more than simple features and benefits!

Think about your team's performance.

How has it been this year?

When was the last time you went over exactly what to do during a severe weather situation?

Hire any new part-time staff?

Do they have an understanding of your eight different touchpoints for superior customer service? Is your team executing consistently?

Whatever your concerns, your team can always be more prepared than yesterday or last year.

What do you think? What do you do?

How do you train your employees to be better at their roles? How do you help them respond faster and be proactive?

These are important questions to ask yourself, and the good news is we have a solution we think you’ll find quite effective.

Most important, your staff will enjoy it too.

So, what’s the solution? Tabletop Exercises.

Tabletop exercises are a great way to practice your plans without requiring the interruption of a full-blown drill. It’s a smart way to constantly practice emergency situations as a team.

Are you ready to learn more? Let’s get started.