24/7 Software Blog

It takes time to train your staff.

But, time also poses a challenge – and inefficient processes bite into it.

You have staff that comes and goes, which makes training and staying on top of everyone’s responsibilities a struggle.

Everything changes daily.

Some of this headache comes from the constant turnover. Much of what you believe to be due to low performing employees.

The other time destroyer is seasonal and part-time staff training.

All of this leaves you overwhelmed.

You feel stuck and behind the eight ball.

Agree?

Think about your team's performance.

How has it been this year?

When was the last time you went over exactly what to do during a severe weather situation?

Hire any new part-time staff?

Do they have an understanding of your eight different touchpoints for superior customer service? Is your team executing consistently?

Whatever your concerns, your team can always be more prepared than yesterday or last year.

What do you think? What do you do?

How do you train your employees to be better at their roles? How do you help them respond faster and be proactive?

These are important questions to ask yourself, and the good news is we have a solution we think you’ll find quite effective.

Most important, your staff will enjoy it too.

So, what’s the solution? Tabletop Exercises.

Tabletop exercises are a great way to practice your plans without requiring the interruption of a full-blown drill. It’s a smart way to constantly practice emergency situations as a team.

Are you ready to learn more? Let’s get started.

You’re driving home from your most recent event.

Thinking.

Pondering.

Analyzing.

How did it go?

There were a few unexpected incidents, and you were not ready for them.

Those poor part-timers looked petrified by the rush of people during the lightning storm.

You should’ve gone over what exactly to do during a severe weather incident.

Tonight was a little too chaotic for your taste. What to do, what to do?

What do you do?

When was the last time you had similar thoughts running through your mind after an event?

It must be troubling to experience this on a regular basis knowing there’s more to come.

You use analytics to better respond to incidents. But, how do you train your employees to better respond to all these incidents you’re aware of?

Providing first-rate guest services is paramount.

We know it’s one of the top goals on your list.

We also know it is the top goal on your boss’s list.

The fan experience is essential to everyone’s livelihood.

You certainly can’t guarantee a win, perfect weather, or prevent car trouble on the way.

But you can and must deliver the highest level of service.

Face it.

You’re in the business of creating memories as much as your star players.

Preparing for and delivering to your guests a safe, clean and friendly environment is fundamental to the fan experience and that’s the stuff that leaves guests wanting to return to your stadium for more events.

With your well-trained and dedicated team members, you can ‘make things happen’ at every point of contact with your guests.

For every location, every person on your team can affect a fan’s experience, positively or negatively.

Every impression, every interaction, they all count.

You’re tasked with being the steward of safety at your property.

Ponder that responsibility.

Now, take a deep breath – because it’s a big responsibility.

The security of your guests, co-workers, boss, and every single person who enters your property lies on your shoulders.

You’re always collecting and analyzing tons of information.

From do this, to do that, you’re always faced with supplemental training, new policies or changes in industry best practices, and then tasked to train and monitor your team.

Are they doing everything they need or could be doing?

How do you keep up with all that? How do you know what best practices should be in place for your property?

Don’t you sometimes feel like the tail of a wagging dog?

Let’s change that today.

Keep reading; we’re going to share three ways for you to be a successful steward of safety.

One thing is for sure.

We all know you don’t have to visit Disney every day, weekend, or even every year to remember the impact it made on your life.

Experiencing the Disney ethos for the first time changes you, whether you’re a child or an adult.

Disney Cast Members (as they’re referred to) are trained from day one to deliver an experience worth writing about.

That’s why we’re writing about them.

With decades of life-changing experiences under their belt, it’s simple to understand that Disney is the guiding light for customer service.

Walt Disney said, “You reach a point where you don’t work for money.”

Simply put, the money exchange is not relevant to the memories that you want to create for your customers.

Provide a great experience, exceed customer expectations, and plenty of positive memories are created.

Oh and by the way….if you’re doing this, the money will follow.