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24/7 Software Blog

9 Ways Tabletop Exercises Can Improve Incident Management

by 24/7 Software / October 27, 2015

Think about your last event.

Were there a few unexpected incidents your team could have been better prepared for?

When was the last time you went over exactly what to do during a severe weather situation? Hire any new part-time staff since then? Do they have an understanding on your eight different touchpoints for superior customer service? Is your team executing consistently?

Whatever your concerns, your team probably could’ve been more prepared for your last event.

What do you think? What do you do?

Can you recall the last time you had similar thoughts running through your mind after an event? It has to be a troubling experience, especially if you’re asking these questions on a regular basis.

How do you train your employees to be better at incident management? How do you help them respond faster to the incidents you’re aware of?

These are important questions to ask yourself, and the good news is we have a solution we think you’ll find quite effective. Most important, your staff will enjoy it too.

What’s the solution? Tabletop Exercises.

Tabletop exercises are a great way to practice your incident management plans without requiring the interruption of a full-blown drill. It’s a smart way to constantly practice emergency situations as a team.

Are you ready to learn more? Let’s get started.

Tabletop Exercises Help You Strengthen Your Incident Management Weaknesses

Emergency management teams all over use role-playing exercises to improve their processes for handling incidents. It’s certainly not a new trend. This form of practice has been benefiting business for decades.

Think about it…

What’s one of the biggest challenges you regularly face as a leader? Training staff. Not to mention, part-time staff that come and go.

Integrate tabletop techniques into your training process and watch your team understand their duties a lot faster.

Creating a training program for current, new, and temporary staff allows you to combine important policies and processes. You can develop scenarios where staff not only learns what you need them to do but also how you need them to do it.

Trust us, it works.

We know it works because this is how we develop our software. We listen to industry professionals like you and then we walk through the many scenarios to better understand how the software will be best used.

This is how ISS 24/7 gets it…and get it right.

Empower your team by helping them to develop their own professional intuition.

  • Rather than reacting, they become proactive.
  • Developing their instincts through role-playing exercises helps them be well prepared for events so they can perform better.

It’s apparent, improved, incident response management and the effects of laser-focused preparation.

9 Benefits That Result in Effective & Efficient Incident Management

Now, it’s important to understand the nine ways constant and consistent practice will empower your staff and improve your operation. Consider how implementing this technique will change the way your boss sees you as a leader.

How you and your staff perform at every event can change for the better…starting now.

Creates Accountability Among Staff

Running through scenarios with your team focuses them. Everyone learns the fundamentals for ensuring effective and efficient incident handling.

During this time, assess their abilities effectively, coach them, and then hold them accountable for future events.

Give them the tools…and then hold them accountable. That’s easy enough, right?

Your Team Feels Valued

Taking time to train your staff shows them you care about everyone’s success. All that effort you’re putting into your legendary events, share it with your employees.

Role-playing exercises allow you to find the root of the problem. Whether it’s a problem in your process or personnel, you can take a closer look at the details.

Recognizing your team and their roles validates their importance to the greater good.

It Challenges Employees to Improve

Rather than dictating processes to your staff, let them iron out ideas for improving your operation.

While walking through various scenarios, they might find specific details in the process to improve – ones you never thought of.

Remember, they’re the forefront of your efforts. They see everything, first.

Tabletop exercises give you and your team the freedom to practice without consequence and test theories that could work.

It’s important to make your mistakes now, not when your center stage.

Builds Your Team’s Confidence to Perform

Successful people are confident. So are successful teams. Develop your employees into experts.

Role-playing exercises increase self-awareness. Training allows them to enhance their know-how, with all the advantages of the scenarios not being real life. Trying it out during an exercise builds the muscle memory for when it will really count.

Then, when you give them feedback, they know they’re performing to your standards. Foster an environment of confidence to reap the benefits.

Produces More Solutions to Complex Scenarios

So much can go wrong or right when staff is documenting incidents, analyzing them, and communicating them. Would you agree?

There might be a number of steps in the process that you can improve or change completely. You can improve your process to help your team become better aware of all incidents occurring throughout your property.

Acting out common incidents and how to respond can surface a collection of solutions for your arsenal. This will strengthen your team’s effectiveness.

Enhances Awareness of What’s Occurring at Your Property

More solutions lead to enhanced awareness of any and all incidents occurring at your venue or facility. Train your employees to understand the impact of their role.

Role-playing exercises that lead to a more aware workforce results in faster response times and happier, safer guests. It’s a ripple effect that leads to a memorable experience for your guests.

Drastically Increases Productivity

Your training efforts will produce a high performing team.

What does a high-performing team do? They produce.

Now you’ll have…

  • Accurate documentation.
  • Useful analytics.
  • Increased communication.
  • Enhanced awareness.

Role-playing exercises give you and your team the ability to be highly effective and efficient so you can achieve peace of mind.

Builds Your Authority as a Professional Leader

Proving yourself as an effective leader includes constantly preparing, learning, and achieving, alongside your team.

Over to You

Tabletop exercises give you, as a professional leader, an ability to improve the effectiveness and efficiency of your staff, which leads to first-rate incident management.

Empower your staff and take your operation to the next level with role-playing exercises. The result will be peace of mind and a safer environment for all.

Download our free eBook about incident management software

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