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Think about your team's performance.
How has it been this year?
When was the last time you reviewed what to do during a severe weather situation?
Hire any new part-time staff?
Do they have an understanding of your eight different touchpoints for superior customer service?
Is your team executing consistently?
Whatever your concerns, your team can always be more prepared than yesterday or last year.
What do you think?
What do you do?
How do you train your employees to be better in their roles?
How do you help them respond faster and be proactive?
These are essential questions to ask yourself, and the good news is we have a solution we think you’ll find quite compelling.
Most importantly, your staff will enjoy it too.
So, what’s the solution? Tabletop Exercises.
Tabletop exercises are a great way to practice your plans without requiring the interruption of a full-blown drill.
It’s a smart way to practice emergencies as a team.
Are you ready to learn more?
Let’s get started.
Teams everywhere use role-playing exercises to improve their processes for handling issues and incidents.
It’s certainly not a new trend.
This form of practice has been benefiting organizations for decades.
Think about it.
What’s one of the biggest challenges you regularly face as a leader? Training staff.
Do you agree?
Not to mention, part-time staff that comes and go.
Integrate tabletop techniques into your training process and watch your team understand their duties a lot faster.
Creating a training program for current, new, and temporary staff allows you to combine essential policies and processes.
You can develop scenarios where staff not only learns what you need them to do but also how you need them to do it.
Trust us, it works.
We know it works because this is how we enhance our platform.
We listen to industry professionals like you, and then we walk through the many scenarios to better understand how the software will be best used.
This method is how 24/7 Software gets it right.
Empower your team by helping them to develop their professional intuition.
Now, it’s essential to understand the eight ways constant and consistent practice will empower your staff and improve your operation.
Consider how implementing this technique will change the way your boss sees you as a leader.
How you and your staff perform can change for the better - starting now.
Running through scenarios with your team helps to focus them.
Everyone learns the fundamentals of ensuring effective and efficient incident handling.
During this time, assess their abilities effectively, coach them, and then hold them accountable for the future.
Give them the tools…and then hold them accountable.
That’s easy enough.
Taking time to train your staff shows them you care about everyone’s success.
Role-playing exercises allow you to find the root of the problem.
Whether it’s a problem in your process or personnel, you can take a closer look at the details.
Recognizing your team and their roles validate their importance to the greater good.
Rather than dictating processes to your staff, let them iron out ideas for improving your operation.
While walking through various scenarios, they might find specific details in the process to improve – ones you never thought of.
Remember, they’re the forefront of your efforts.
They see everything first.
Tabletop exercises give you and your team the freedom to practice without consequence and test theories that could work.
It’s essential to make your mistakes now, not when your center stage.
Successful people are confident.
So are successful teams.
Develop your employees into experts.
Role-playing exercises increase self-awareness.
Training allows them to enhance their know-how, with all the advantages of the scenarios not being real life.
Trying it out during an exercise builds the muscle memory for when it will count.
Then, when you give them feedback, they know they’re performing to your standards.
Foster an environment of confidence to reap the benefits.
So much can go wrong or right when staff is documenting incidents, analyzing them, and communicating them.
There might be several steps in the process that you can improve or change completely.
You can improve your process to help your team become better aware of all incidents occurring throughout your property.
Acting out common incidents and how to respond can surface a collection of solutions for your arsenal.
It will strengthen your team’s effectiveness.
More solutions lead to enhanced awareness of any incidents occurring on your property.
Train your employees to understand the impact of their role.
Role-playing exercises that lead to a more aware workforce results in faster response times and happier, safer customers.
It’s a ripple effect that leads to a memorable experience for your customers.
Your training efforts will produce a high performing team.
What does a high-performing team do?
Now you’ll have:
Role-playing exercises give you and your team the ability to be highly effective and efficient so you can achieve peace of mind.
Proving yourself as an effective leader includes always preparing, learning, and achieving, alongside your team.
Tabletop exercises give you, as a professional leader, the ability to improve the effectiveness and efficiency of your staff, which leads to maximized performance.
So, are you ready to empower your staff and take your operation to the next level with role-playing exercises?
Editor's note: This post was originally published in November 2017 and has been updated for comprehensiveness and freshness.