Ranking at the top of our list of ways to create a great fan experience is – guest services.
According to sports attendance data from the top 10 leagues around the world – the Bundesliga in Germany, Major League Baseball in the United States, to the Premier League in the UK – there were over 210 million patrons in combined total attendance in the 2013-2014 season.
That’s lots of fans! And this data is only from 10 leagues. The sheer volume of patrons provides a tremendous opportunity for you to make a positive impact on their game day experience. Delivering topnotch guest services is paramount.
If this isn’t at the top of your list on game day, we do know it’s at the top of your boss’s list. We’re sure your boss will tell you that helping guests make memories is a vital source of revenue.
Now we understand some factors are out of your control: Your team’s success, weather or unruly fan behavior. But producing the highest level of guest services is completely in your control.
Preparing for and providing your guests with a safe, clean and super-friendly environment on every game day is a fundamental aspect of creating memories. They’ll talk about their experience for years to come – and most importantly – they’ll impatiently wait for an opportunity to return to your stadium for your next event and ones that follow.
Every interaction counts. With your well-trained and dedicated team, you can easily make guest services topnotch!
Check out our list of 8 ways to optimize your staff’s ability to ‘make things happen’ for your guests at every touch point throughout your stadium. We even threw in a little extra insight to “Wow!” your GUEST.