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24/7 Software Blog

“We’re excellent at fixing broken equipment,” says Bobby, your senior engineer.

“Work orders get created, and my team gets the work done in no time,” he continues.

OK, that’s fair.

Bobby and the rest of your team are doing their job.

You should be happy.

But, you’re not.

Something is bothering you about your team’s performance, but it’s not them.

Your 15-year-old work order system is in place.

It’s getting the job done.

Work orders aren’t slipping through the cracks.

Then, what’s the problem?

Eureka!

It’s about your team always having work orders to complete.

That’s your problem.

One after another, work order after work order.

It’s all been completed and on time.

But, all your resources go to fixing problems rather than preventing them.

The entire department is a reaction unit.

“That’s my issue,” you respond to Bobby.

“You guys are great at fixing problems, but what about preventing them?” you ask.

"We’ve been thinking reactively – not with a Proactive Operations mindset.

Today that changes,” you declare.

Right now, your maintenance department is a cost center – a major one.

But we’ve got good news.

You can fix this problem before it gets the better of you.

It’s time for a modern CMMS that gets way more done than just work order tracking.

Preventive maintenance software eliminates the need for technicians to spend their days waiting around for equipment to stop working.

Your maintenance department is the core of your organization.

Your property can crumble without it.

Most organizations continue to view their property maintenance department as a cost center.

Low efficiency, unmanaged resource allocation, and defective equipment can lead to money lost.

We’ve noticed many leaders are missing what it means to take control of their property maintenance.

Are you?

Using preventive maintenance software can move a maintenance department from a cost center to a profit center.

Implementing a CMMS with preventative maintenance functionality allows for disciplined planning and scheduling practices.

You oversee all operations for your property.

Besides your family, it’s your life.

You believe you’re excellent at it too.

But, you always feel like you hit too many bottlenecks when trying to get work done.

Since you run the entire operation, from customer service to security, you have a lot of moving parts to keep your eyes on day to day.

This responsibility makes it difficult to ensure nothing slips through the cracks.

Your security team uses software for their guard tours.

Public safety uses another system – you can’t remember the name – for managing issues, incidents, and other miscellaneous requests that happen throughout the property.

Not to mention, your engineering team requires your team to write up a work order and then forward it to them.

Then, they enter the work order into their CMMS software.

We counted three different systems right there.

Each different system sends you a separate report, formatted a different way, and each has their faults that you must overcome each week to assess the information.

How is this efficient in any way?

It’s not.

You’re using too many ‘tools’ to run your property.

This strategy is dangerous because it leads to significant inefficiencies that affect your customers, bottom line, and your job.

But, the good news is you can change the course of the future.

You can control the effectiveness of your operation.

You no longer need multiple tools – you need a unified solution to achieve Proactive Operations.

You need a new CMMS.

But, you’re hesitant about pursuing a new solution.

You’re always telling your team, “Purchasing a new CMMS is a stressful and overwhelming process.”

Operating an existing system already gives you enough headaches.

You know it could be worse too.

We get it, which is why we knew we had to help make your life easier.

We know you probably think that there’s no way to make this process an easy one and certainly no way that choosing a new CMMS will be close to enjoyable!

We have some insight to share with you today.

After many years, we discovered 14 rules that’ll change the way you purchase a maintenance solution for your needs.

Our insight comes from the years that we’ve worked with industry experts and the countless hours we’ve spent building our CMMS.

Now, there is a reason we call them rules.

You must live by them.

If not, you’ll select the wrong system, and your operation won’t become a profit center if you don’t.

It’s that simple. But, we don’t ever want that to happen.

Let’s begin!

“I promise you; we fixed this air handler less than six months ago,” Shari, your engineer, asserts to you and your chief engineer, Tim.

“Where’s the paperwork on this,” you ask her.

Shari stares at you in a state of confusion.

“I always give you and Tim the completed work order with my signature. You should have it,” she says.

You use pen and paper for record keeping.

You’ve been doing it for as long as you can remember.

But, you’re not running an old property.

‘Change’ is past due, and today could not make it more visible to you.

“Would you agree it’s time to find a smarter way to track our work,” Tim asks you.

“We’ve got a good team here, but our solution for managing maintenance is outdated. This shortfall is not Shari’s fault,” he continues.

“You’re right, it’s mine,” you interrupt.

Your team always passes their paperwork to either you or Tim and then it piles on your desk before being scanned into your maintenance system.

“Putting blame aside, we need to find a solution. Agree?” you ask Shari and Tim.

“OK, let’s get it done,” you declare.

How are you keeping records of your maintenance?

Does performing well become challenging because you have an old process for managing historical information?

Keep reading; we’ve got some data that might astonish you, and how you can leverage CMMS software to improve record keeping for your property maintenance.

“Facility managers define their operation,” you tell the group.

You can’t recall where you initially heard that but know you like it.

Maybe you read it in a blog.

Today, you’re presenting to a group of facility managers.

You’re a 20-year veteran in the industry, so you know the importance of these future leaders.

They create the foundation, the processes.

They develop their team’s talent and bring goals to fruition.

But, what does it take to achieve the level of being an effective facility manager?

You ask the group.

“Poise,” one gentleman says.

“Modern technology,” a lady in the back of the room shouts.

“Now, you’re on to something,” you reply.

You might be thinking that it’s a surface-level concept.

From the way you train your team to how often you achieve a perfect compliance rating.

Yes, that’s worth applause.

But, while all of that is commendable, it is not enough.

You need details.

It requires proven actions – habits.

“What are the specific measures facility managers need to take,” you continue asking.

“How do you ensure you become a highly-effective manager?”

Even if the group is not sure, keep reading, because we’re going to show you.