24/7 Software Blog

Proactive Operations Usher in Big Changes

by 24/7 Software / December 13, 2018

“Imagine driving alone in your car, but instead of sitting behind the wheel, you're dozing in the backseat as a computer navigates on your behalf. It sounds wild, but former New York City Traffic Commissioner Sam Schwartz says that scenario isn't so far off the mark,” writes Terry Gross in their recent NPR article entitled “The Revolution Will Be Driverless: Autonomous Cars Usher In Big Changes.”

"I was a New York City cab driver back in 1968, and I watched transportation evolve over time. I have never seen anything as rapid as what has happened this decade. Autonomous vehicles are coming," Schwartz says in the piece.

“While Schwartz doesn't know exactly what the autonomous vehicle of the future will look like, he notes that it may not look anything like today's cars. It might not have a steering wheel or brakes, he says: ‘It could be a room any size; it could be a conference room," according to Gross.

“Beyond aesthetic differences, Schwartz predicts that driverless cars will transform roads, job and economies. He notes that while repair shops, trucking companies and car dealerships may lose business, other industries — including the advertising industry — stand to flourish with a captive, backseat audience,” Gross explains.

So, what do you think?

It’s fascinating that autonomous cars are a topic right now.

Of course, many people expected to be zooming around in flying cars.

But, let’s start with one thing at a time.

It’s just like Proactive Operations.

You can usher in significant change that affects your property, customers, and every other stakeholder in the industry.

But, you’ve got to take steps.

Sometimes baby steps.


You can’t jump to flying cars without going through a proper evolution – whatever that might involve.

All we’re saying is that advancing your property is important, but you need to do it in phases.

You need to be meticulous and get things right.

You won’t achieve the changes you need without building every aspect of your operation with purpose and a methodology.

Proactive Operations Set the New Standard for Performance

Here’s the thing.

The Proactive Operations methodology has been around for some time now.

We’ve worked with tons of properties, and during that time (and now), we identified the three pillars that all operations should have.

These pillars make up Proactive Operations.

But, most importantly…

They help you achieve maximum performance – the right way.

Think about it.

Autonomous vehicles won’t happen overnight.

You’ve got to create a Strategy and how you’re going to approach this “revolution.”

Then, you need to build an Infrastructure, a foundation.

That’ll include your brilliant team and how information will flow throughout this monumental task at hand.

And finally, you need your Technology.

We know that’s a given for autonomous vehicles.

But, the technology you have in place for your operation is what skyrockets performance.

It’s how you achieve maximum performance!

Usher in Big Changes for Your Property

So, let’s consider how you can usher in big changes for your property.

We’ll cover the essential items today here in this article.

But, please be sure to go to our complete resource on the methodology right here.

There’s a lot to cover, and we want you to get all the value you can from Proactive Operations.

Here’s what you need to know.

The three pillars are most crucial to understand how to make critical change in your organization.

And you need to use the methodology in order because what happens is some operations activate one or two.

It’s unlikely all three are in place.

  1. Strategy
  2. Infrastructure
  3. Technology

Strategy is the first pillar for building Proactive Operations.

Examine and scrutinize all areas of your operation to identify strengths, weaknesses, and opportunities for advancement.

Use the ACDA Principle™ to understand, apply, and continuously improve your Awareness, Communication, Documentation, and Analysis.

Infrastructure is the second pillar.

Yours is based on your operational needs.

But, you must have one.

It should include representatives from any functional area where issues or incidents could affect performance and the customer experience.

By investing in the design and development of an infrastructure, you create the opportunity to manage agile operations and organized personnel while maintaining a streamlined flow of information.

Technology is pillar three.

Strengthen this final component by implementing software solutions that optimize all three pillars.

It will help skyrocket your performance.

Get the real-time communication and information you deserve, create memorable customer experiences, and reduce your risk.

Over to You

Driverless cars are a hot topic this week. It’s exciting to see the introduction of technology that could lead to autonomous vehicles soon. Of course, we’re not talking about flying cars just yet. But, you have to start somewhere, right?

It got us thinking. Proactive Operations usher in big changes regularly, and this didn’t happen overnight either. It takes time – and strategy, infrastructure, and technology. Have you started to lead those big changes for your property?

Learn how to make the not-so-giant leap to Proactive Operations

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