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“It is summertime,” you shout to your team across the room.
They respond with blank stares. You’re telling them something they already know.
The majority of your team is from the area, so they know what type of weather to expect this time of year.
Today’s no different than any other summer morning meeting. You run through tonight’s event, review the weather forecast, and send your team off to the races.
“Expect some rain today,” Luke, your operations manager yells as everyone disperses into the building.
Luke rushes over to you following the meeting.
“I’m going to get some sandbags together in case the rain gets out of hand today,” he tells you as he takes another sip of his coffee.
“We should be all right today,” you respond. “But, go ahead. Ask Matt and his security team to give you a hand,” he continues.
45 minutes into the event, you hear the crack of lighting, followed by heavy thunder that shakes the building. The rain begins hitting the metal roof of your offices.
You open a new tab in Google Chrome to check the weather radar your property uses. It looks like you’re going to get hit with a severe thunderstorm.
Your property relies on the revenue generated by events like tonight. Canceling the event is not an option.
Lightning cracks again. You have no choice. You must get everyone to safety.
But, is your property prepared for the adverse weather – that’s already here?
It’s also a matter of time before the rain reaches a level that’s devastating to your property and the people you’re charged with protecting.
What’s your plan?
In Alexander Smith’s recent NBC article “Louisiana Flooding: Volunteers Descend on Stricken State to Assist Relief Efforts” he writes, “More than 1,000 volunteers from every state were descending on flood-stricken Louisiana Wednesday to assist relief efforts for what the Red Cross called the nation's worst disaster since Superstorm Sandy.”
The article continues that, “At least 11 people have been killed, some 40,000 homes affected and 30,000 people rescued in what officials have described as some of the worst flooding ever to hit the state.”
Here at ISS 24/7, we’d like to extend our prayers and condolences to the families stranded and left without shelter, and the relatives of the victims taken by this terrifying natural disaster.
According to Smith’s article, "Most of Louisiana has received at least one foot of rain since Friday — with some places getting as much as 30 inches, according to the National Weather Service. Although the water has receded in some areas, it's still rising in others as the floodwaters move downstream toward the Gulf of Mexico.”
While we mourn the victims of this tragedy, we also recognize the importance of preparing your property for unforeseen instances where adverse weather approaches.
Because as we all know, the outcome can change quickly.
You must be prepared.
We find it vital to share essential information even during the darkest of times. This time of year is known for torrential rains, thunderstorms, and potentially hurricanes.
We’re heartbroken that Louisiana was hit by flooding that is being compared to and used in the same sentence of Superstorm Sandy. But, we need to do our part.
The way we do that is to provide you with insight that we’ve gained from years of working with top industry professionals like yourself. Below are highly recommended steps for managing the impact of severe weather.
Whether you have guidelines in place already or are looking for a benchmark to get started, we all must respect the power of nature – and employ Proactive Operations.
A public service announcement (PSA) will notify guests that a report of pending weather problems requires the event be canceled.
Let’s say the weather passes.
Puddles remain, which means incidents such as wet spills can occur. These can quickly escalate to major medical issues.
You need to trust that your team handles the aftermath appropriately, right? Train them, and train them well to keep your guests and themselves safe during the entire process.
You need a professionally trained team to execute these adverse weather methods.
They must be ready for anything. Anything that can happen will happen, especially when excessive rain is involved.
You’ve got to set your team up for success.
Develop their knowledge of your property’s guidelines. Show them how to mitigate incidents that stem from the after-effects of adverse weather.
Be the proactive leader they require.
You have to prepare for the unexpected. Use tabletop exercises to run through real-life scenarios using the methods above.
You need to deliver the safest experience. Do you agree?
Then, increase your ability of keeping everyone safe during weather-related scenarios by supplementing your trained staff with progressive incident management software.
Training your employees on the procedures above is smart.
But, you cannot rely on them to recall every aspect of their training – especially on types of issues that do not happen often.
You need everything communicated effectively. You also need your team to execute these protocols efficiently.
You must put the right incident management infrastructure in place to get real-time data and have communication throughout all your departments.
Real-time communication is the only way to receive real-time data. It’s crucial during severe weather and an emergency.
You want to eliminate poor communication and how it affects the safety of your guests.
Incident management software lets your team communicate and understand the information needed during weather-related events.
Enhance your system with incident management mobile apps. These apps will help your command center communicate protocols efficiently.
What does this accomplish?
It leads to faster response times. Everyone is being notified simultaneously and without communication bottlenecks.
The system captures all of the actions associated with an incident. Then, it communicates proper protocols to your teams.
Let’s say that a high priority incident occurs as a result of your most recent evacuation.
Your staff doesn’t hesitate with an implemented system. All of the need-to-know information populates on employees’ mobile device – instantly.
Your team takes action. They mitigate the incident and your evacuation proceeds.
How’s this result for Proactive Operations? How professional does your team look? We think you know the answer.
Do you see how having all of the following in place can help you prepare your property for adverse weather?
Preparation is proactive. Now, you are a proactive operation.
As floodwaters continue to affect the lives of many Louisiana residents, we hope this article can – at least – prepare your property for adverse weather.
Use the guidelines listed in this article to assist your proactive operation. Do what is necessary to keep your guests, staff, and property safe from Mother Nature.
Stay safe, friends.