(Photo: Zack Lane/MSG Photos)
Call it the pre-event event.
Each day, in the hours leading up to another big game or concert, a front line of eagle-eyed Madison Square Garden employees circulates through the arena for a careful sweep into every nook and cranny. Their mission: locate every trouble spot, no matter how small — a jammed door, a broken light bulb, a faulty cash register — and resolve the issue as quickly as possible, often within minutes.
Then, once fans come through the doors, any of 600 ushers, custodians, security officers and guest experience representatives can move swiftly to respond to everything from a spilled drink, to a beer tap running low, to a situation requiring medical attention.