blg.png

24/7 Software Blog

Security services companies that want to succeed need software.

Progressive companies understand the downside to complacency and the upside to innovation.

The security industry is a fast-paced, demanding, and ever-changing industry.

How do companies measure up against industry rivals?

Not understanding the value produced by operations management software proves detrimental to one’s success.

Software, inclusive of incident management, and guard tour & inspection software, provide security services organizations with much-needed tools to be effective in the course of tense situations.

Do you agree?

Your security team is tasked with conducting guard tours.

We’re talking about a property that covers 100,000+ square feet, multiple entryways, and as many restricted areas as Area 51.

You’re not securing extraterrestrials.

But, there’s no doubt your team is keeping busy. We also know it never ends.

Answer this truthfully:

Does your guard tour system give you the accuracy and efficiency needed to do your job most effectively?

If you’re not sure, that’s OK.

Keep reading, because we’re going to give you the insight you need to choose the right guard tour system for your facility.

Your security team is busy.

Their to-do list is endless.

They’re always busy picking up the pieces of the last issue or incident. They’re always falling behind.

You can’t figure out the issue, and it’s really frustrating for you.

They finally stopped using the legacy time-stamping guard tour system you’ve had deployed for the past decade.

You’re confident in their training.

You even moved them over to an “advanced” system that uses a mobile app.

But, it seems like your team isn’t any happier and are still struggling to stay ahead.

Maybe your problem could be the new solution.

Many solution providers claim they’ve got the latest and greatest guard tour system.

But, how many of them have spent years working with security teams? How many of them understand what your team needs?

Ask your team how seamless and robust the system is. Just because it’s the latest solution – that doesn’t make it the best.

“Here’s our problem,” you shout.

“We’re always picking up the pieces,” you tell Chris, your director of public safety. “We’re never ahead of the game,” you continue.

“It’s because we’re running an outdated system that runs from software on the first computer I used in my first year here,” he responds.

“The wands don’t even work that well either. They’re always crashing on our guards,” he explains.

“We’re always running in ‘reactive mode,'” he snarls.

You look at him with intense interest. “What do you mean?” you ask.

“Poor documentation, time-stamping technology, no accountability, high turnover of staff, and the inability to capture critical information on the fly,” he explains.

Now, you’re frustrated with yourself because he’s approached you about upgrading your guard tour system in the past.

But, you didn’t listen.

You walk over to your security supervisor.

“This is the problem we’re having,” you remark. Joe gives you a blank stare while he waits for you to continue.

“We’re always picking up the pieces when something happens,” you continue. “You know, it feels like we’re always behind the eight ball,” you tell Joe.

“We’ve been working with an antiquated system,” he responds. “It’s a combination of pen, paper, and hoping that we’re in the right place at the right time,” he continues.

“It’s a reactive security operation that we’re running here,” he tells you.

“Poor documentation, legacy time-stamping technology, limited if no accountability, and high turnover,” he elaborates.

“That’s what I’m working with every day,” Joe asserts with pursed lips.

You know Joe is frustrated because he’s approached you about upgrading your guard tour system in the past.

Only now have you’ve realized the struggles of operating with an outdated solution and disjointed process.

That’s the problem. You’re reacting to the inefficient process.

But, Joe’s ready to employ a proactive system.

“Help!”

The shouting you hear is coming from your head. You’re overwhelmed with the responsibility of managing multiple properties.

Not only are you in charge of overseeing many properties, but also many different types of properties, ranging from office buildings to construction sites.

Your security teams must be alert and ready for any scenario to occur. The potential issues and incidents can range from disgruntled employees to severe crimes like assault.

“This is becoming too much to manage,” you tell your regional security director, Dan. Dan leads the Midwest and has been with your organization for 17 years.

You look at him as your go-to guy. He knows what he’s doing, and he also knows the security landscape always changes.

“I see the need for drastic improvements in our technology,” Dan says. “Now is a good time to look into incident management, guard tour, and inspection software for our properties,” he continues. “Most important, solutions that we can manage from wherever we are,” he adds.