“Here’s our problem,” you shout.
“We’re always picking up the pieces,” you tell Chris, your director of public safety.
“We’re never ahead of the game,” you continue.
“It’s because we’re running an outdated system that runs from software on the first computer I used in my first year here,” he responds.
“The wands don’t even work that well either.
They’re always crashing on our guards,” he explains.
“We’re always running in ‘reactive mode,'” he snarls.
You look at him with intense interest.
“What do you mean?” you ask.
“Poor documentation, time-stamping technology, no accountability, high turnover of staff, and the inability to capture critical information on the fly,” he explains.
Now, you’re frustrated with yourself because he’s approached you about upgrading your guard tour system in the past.
But, you didn’t listen.
You understand the challenges of running a legacy system.
So, today you choose to implement a proactive, web-based system at your property.
Let’s move your operation to the type of guard tour system proactive operations use.