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The Hard Truth About Real-Time Communications

24/7 Software
Mar 17, 2020 7:00:00 AM

The days of dial-up are gone.

Long gone.

But, operations are still using "technology" from the days of old.

Are you?

We hope not, but you probably are if you don't use real-time communications on your property.

Today's operational environment requires your team to be fast-acting.

Everyone knows technology is evolving daily, which comes with the demands for maximizing your performance.

We get it; the stress of this can be overwhelming.

But our question is this:

Why are you still running your operation as you did two years ago?

If that's a hard pill to swallow, consider this.

Each day that passes – technology evolves more than the day before.

Even two years ago, it took a lot longer to develop your operation.

Do you agree?

Nowadays, as in 2020, there are new software applications created often.

This software is shaping the future of property operations like yours.

There are two sides to this coin, and you must decide which one you want to be on today – before 2021 rolls around, and you're even farther behind.

You can embrace the speed of communication and data exchange required for modern-day operations, or you can continue running your operations using antiquated software and processes.

The latter puts you behind the eight ball and always playing catch up.

It gets worse, too, because now your customer experience and revenue declines, while your risk increases.


Here's the hard truth you need to know:

You must use operations management software to maximize real-time communication capabilities on your property to keep up with the demands of the evolving operation environment.

That way, you can ensure the longevity of your operation.

Are you ready for Proactive Operations?


"Slow and steady wins the race" doesn't work in today's fast-paced operational environment.

You need to be fast to respond and accurate with your solution.

It means zero latency of communication between customers, staff, and your operations center.

We're talking milliseconds – at the speed-of-type™.

It also means getting the right facts.

Your team doesn't have time to wait around for information, with the wrong details.

Your customers want and expect the best service.

You've got to give that to them.

We know you can't read their minds or have the best resolution to every issue or incident.

But you can communicate efficiently and effectively.

The results of that alone will advance your operation.

You might not achieve perfection, but you will undoubtedly get close to excellence.

We genuinely believe it, because it's how we operate here at 24/7 Software.

Put your team in a position to operate like the professionals they are.

Real-time communications let your operation be proactive, act fast, communicate accurate details, deliver top-notch customer service, and protect your bottom line.

How does that sound?

Then, let's not waste any more time with your old system.

It's time to guarantee your 'legacy' – not tarnish it with outdated "software."


To have real-time communication on your property comes with a requirement.

You need an operations management platform.


An operations management platform offers you the necessary speed and accuracy to get the job done in real-time.

Here's what we mean.

Your operation can have real-time communication amongst all personnel and departments, from customer service to security operations to your maintenance team.

Everyone is aligned and in communication.

Real-time communication is seamless with a 'real-time communications platform' in place.

Now, if something occurs on your property, in an instant, your team can share critical and confidential details of the situation via your platform and its incident management mobile applications.

But we get.

We can only stress the need for a platform so much.

You want to see it in action and from customers that use one, right?

Look no further – we've got you covered.

Check out how others are finding success with a platform here.


Now that we've talked about this hard truth, what's your next move? Are you ready to deploy a real-time communications platform to maximize the performance of your operation? (We'll give you a millisecond to think.)

We hope the answer is a resounding, "Yes!" If not, well, you might already be falling behind the pace set for 2020.

Editor's note: This post was originally published in March 2018 and has been updated for comprehensiveness and freshness.

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