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Request Tracking Software Is the Best Solution for Mastering Customer Requests

24/7 Software
Feb 23, 2021 7:00:00 AM

Your customers are #1.

Every part of your strategy, every action, everything you work hard for is so your customers can have a memorable experience.

And we’re talking about the good memories only.

That’s why you need to step up your game to ensure your service to them is the best in the business.


You’ve got to master customer requests.

But, with all the incident management and maintenance you’re overseeing, you’re probably wondering how to fit that into your operation.

It’s tough to get ahold of, so we understand.

Many property operations mix customer requests in with high priority incidents.

That’s dangerous.

Customer requests tend to get overlooked at that point.

You don’t want that.

It’s time to master customer requests by separating this initiative from your other important procedures like incident management.

You’ll do it with request tracking software.

It’s time to master customer requests – ready to see how?


Your industry doesn’t matter because request tracking software can provide any operation with unlimited value.

How are you currently keeping track of and handling customer requests?

Your customers need stuff.

They’ll always need something.

It’s extremely important that you have a way to keep track of these requests.

That way you look good.

Make your customers feel confident in your ability to always provide superior customer service.

Whether you work for an airport, hotel or stadium, or anywhere else, your visitors, customers or patrons need stuff.

They need this; they need that.

Food, a car, or a taxi.

And they need peace of mind more than any of it.

Whatever it is they need, you should be able to efficiently and effectively deliver on their requests.

Now, you’re about to see how you can manage customers' requests using request tracking software.

Are you ready?

Let’s keep going.


You can quickly and efficiently handle customers’ requests to keep your customers happy forever, without making it more difficult than it needs to be.

Your ability to accomplish this starts today.

Using a request tracking solution within your operation provides you with a couple of advantages – to say the least:

  • You’ll never overlook a customer request again! A major benefit of implementing this solution.
  • Everything will be organized, preventing confusion and missed requests.

Are you aware of the importance of responding effectively, efficiently, and expeditiously to requests?

If so, you should know the weight of implementing a progressive system throughout your organization.

Here’s what you need to know today.

These four ways you and your team can effectively – and professionally – deliver on requests.

1. Maintain Communication with Your Customer

When a customer submits a request, immediately send them a confirmation text and then another when your request has been dispatched to staff for completion.

Your goal is ensuring your customers have peace of mind.

So, it’s vital that you put processes and a system in place that allows you to accomplish this goal.

When your customers need something, let them know you’re listening and on top of it.

Give them the real-time information they want and need.

Notify them when their requests have been received, dispatched, and completed by sending a text message to them.

It’s a convenience for them, and it shows them that you ensure the details matter.

2. Keep Your Staff in the Loop

Whether your staff remembers to complete the request or not, send them a reminder for the request, so nothing slips through the cracks.

We said it before, the details always matter.

You must guarantee that nothing slips through the cracks – ever.

A system is useless for managing requests if nothing is being managed.


Pure and simple, yours and everyone’s peace of mind depend on your staff’s ability and willingness to deliver on requests.

Take note; accountability is crucial here because everyone is affected if even one person on your team continues to slip up.

Give your staff the request details in real time.

By doing this, you ensure that all customers' requests are not only completed but according to your vetted standard operating procedures.

Your system can automatically send reminders for each request to your staff.

Now that’s how you deliver exceptional customer service with maximum efficiency.

3. Organize All Request Types

You can do a lot with this system.

You can track and manage all sorts of requests and deliver based on your specific guidelines.

Depending on your property, you’ll experience various requests like these.

  1. Amenity Requests
  2. Food and Beverage Requests
  3. Housekeeping Requests
  4. Suite Requests
  5. Taxi Requests
  6. Transport Requests

There shouldn’t be a request your staff can’t handle.

With your system and the right processes in place, your entire operation will shine.

4. Use Proactive Customer Service Procedures

Exceptional service helps strengthen relationships with your customers, which leads to more business and money for your property.

How you deliver on requests determines whether you see your customers again in the future.

Implement a request tracking solution immediately, execute what we’ve outlined in this article, and watch as everyone achieves peace of mind.


You need the right (best) request tracking software solution in place to efficiently and effectively deliver on customer requests. Put proactive customer service in place throughout your property by implementing request tracking software today.

This solution will empower your staff to master and deliver on customer requests as you’ve never seen before. Trust us.

Editor's note: This post was originally published in March 2019 and has been updated for comprehensiveness and freshness.

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