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Your property hosts a lot of guests.
You want to take good care of them. But, too many calls are getting in your way.
Incident calls are in the system, and those always take priority. It’s easy for a wheelchair request to slip through the cracks.
But wait, let’s think about it again. Is the problem too many calls?
Or, do you need to manage the incidents and guest requests from two different queues?
We’re going with the latter! It’s time to separate your important guest requests from your high-priority incident calls.
You’re going to get fights, slip and falls, chest pains, and suite and transport requests, entering your queue.
It’s par for the course when you run one of the world’s greatest properties.
But, how you manage this feat is what differentiates your operation. It’s the difference between happy and unhappy-not-coming-back-to-your-property guests.
You want to exceed everyone’s expectation.
To accomplish this, separate your incident calls from your guest request calls-for-service. Leave your incidents in your incident management system and let another part of your solution handle guest needs.
It’s that simple.
To explain what we’re talking about, we created this infographic below to break down the drawbacks of combining high-priority calls with guest requests. It explains how to exceed expectations using top-notch request tracking software. Don’t fret – you’ve got options!
Have you realized how guest requests are probably slipping through the cracks? You don’t know what you’re missing if you don’t know it exists.
Now, you know what needs to be done. So, let’s get it done. Use request tracking software to manage guest requests separately from incidents. It’s how you exceed expectations in 2017 and beyond.