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BK Arena in Kigali, Rwanda, illuminated at night

QA Venue Solutions Builds a Consistent Operating Model Across Africa’s Venues with 24/7 Software

How QA Venue Solutions is using 24/7 Software to modernise operations, strengthen adoption and prepare its venue-management model to scale.

Aerial view of Amahoro Stadium and BK Arena in Kigali, Rwanda

About QA Venue Solutions

QA Venue Solutions (QAVS) is a venue services provider specialising in the development, management and commercialisation of large, multi-purpose venues across Africa. As its Rwandan portfolio grew, QAVS introduced 24/7 Software to replace spreadsheets, paper checklists, email and WhatsApp with one shared system for assets, preventive maintenance, inspections, incidents and work orders. The result is greater visibility, clearer accountability and a common operating model that can scale as QAVS expands into new African markets.

Region: Africa
Portfolio: Arenas, stadiums, mixed-use venues and destination assets
Focus: Facilities and asset management, inspections, incidents, preventive maintenance and work orders

Background

A growing portfolio needed a repeatable way to work

QA Venue Solutions is a venue services provider specialising in the development, management and commercialisation of large, multi-purpose venues across Africa. Its model combines international venue standards with a practical understanding of African markets, helping venues operate efficiently, remain commercially relevant and deliver a strong customer experience.

In Rwanda, QAVS manages a diverse portfolio that includes the 10,000-seat BK Arena, the 45,000-seat Amahoro Stadium, Zaria Court and the 135-hectare Nyandungu Eco-Park. Each asset has different operating requirements, yet all need consistent oversight across facilities, events, safety, technology and the customer experience.

As the portfolio grew, the limits of informal processes became clearer. Facilities-related work was being managed through spreadsheets, paper checklists, email, WhatsApp and direct follow-up. The work was getting done, but information was scattered, historical records were difficult to maintain and progress often depended on individuals to keep actions moving.

“The objective is not technology for its own sake. It is about using technology to create more efficient operations, better information, stronger controls and a more consistent customer experience across our venues.”

— QA Venue Solutions

Challenge

QAVS needed more than a digital replacement for paper and spreadsheets. It needed a common operating structure that could be applied across venues without creating a different process for every facility.

That meant bringing assets, preventive maintenance, inspections, incidents and work orders into one system, while giving managers a clear view of what had been reported, who was responsible, what remained outstanding and what had been completed.

“As the portfolio grows, we need processes and systems that can be consistently applied across different venues rather than creating a separate way of working for every facility.”

— QA Venue Solutions

Solution

Modernisation starts with the way teams work

QAVS introduced 24/7 Software as part of a wider technology ecosystem supporting its facility-management operations. The goal is to establish a consistent operating standard across the portfolio and make structured follow-through part of the everyday routine.

The transition is as much about people and habits as it is about software. Instead of handling an issue only through a call or message, teams are learning to record it, assign responsibility, monitor progress and follow the action through to closure. This creates a shared process that reduces reliance on individual follow-up and gives managers visibility even when they are not physically at a venue.

Inside BK Arena, Kigali, set up for a basketball gameAmahoro Stadium in Kigali, Rwanda, lit up at night

Implementation

Turning adoption into an operating habit

QAVS is still in the implementation phase, and the organisation is clear that sustained adoption will determine the long-term value of the system. The next priority is to make 24/7 Software part of the normal operating routine at every venue and ensure that information is complete, accurate and consistently updated.

Early progress is already visible. Managers have a clearer view of outstanding work and can monitor progress across locations. Teams are also developing a stronger understanding that operational issues need to be documented and owned through resolution, rather than managed only through informal communication.

“The biggest change so far is better visibility and accountability. Management has a clearer view of outstanding work and can monitor progress even when they are not physically at the venue.”

— QA Venue Solutions

Results

From individual updates to portfolio-level insight

Centralised information is helping QAVS move towards faster, more focused decision-making. Leadership wants to see whether each venue is operationally ready, whether preventive maintenance and inspections are being completed as planned, which critical issues remain open and where recurring problems may require a longer-term solution.

With the same operational information available across venues, QAVS can begin to identify trends, compare performance and make better decisions about resources, maintenance priorities and future investment. Rather than reviewing individual work orders or gathering separate updates from multiple teams, leaders can focus on the issues most likely to affect readiness, safety or the customer experience.

Early value includes:

  • Greater Visibility: Into maintenance activities, inspections and outstanding work.
  • Clearer Accountability: Ownership from issue reporting through to closure.
  • Consistent Follow-Up: More consistent communication across teams and locations.
  • Trend Identification: A stronger foundation for spotting recurring issues and operational trends.
  • A Scalable Model: A common operating model that can be adapted as the portfolio expands.

Conclusion

Creating a model that can scale across Africa

QAVS sees technology as essential to scaling its venue-management model across Africa. As the business grows, common systems and reliable data will need to connect the different parts of the operation, including facility and asset management, event management, ticketing, retail and management reporting.

For QAVS, the long-term opportunity is to establish a proven operating model in Rwanda that can be adapted and deployed in other African markets. Standard processes and comparable data will help the organisation allocate resources more effectively, maintain consistent expectations and protect the customer experience as new venues and markets are added.

A more proactive and data-driven future

The modernisation journey is still underway, but QAVS is building the conditions needed for lasting change: a shared operating structure, clearer accountability and reliable information that teams and leaders can act on.

As adoption becomes embedded in daily operations, the organisation expects to gain a more complete picture of venue performance and a stronger ability to anticipate needs, prioritise work and address recurring issues. That combination of consistent standards and trustworthy data will support efficient operations today while giving QAVS a scalable foundation for continued growth.

“With 24/7, we have better visibility of maintenance activities, inspections, outstanding work and recurring issues, with a clear process for assigning and following actions through to closure.”

— QA Venue Solutions