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The Conversations module is designed to empower your customers, patrons, employees, and visitors to provide feedback and updates in real-time to your operations team, providing your staff the necessary communication tools to respond quickly. Answer questions, resolve incidents, and handle requests as they are reported - all via text message with one comprehensive platform with robust reporting.
Configure your communication inboxes based on the type of incoming communication. Develop and assign short codes to these inboxes to ensure each inbox can be used for different purposes.
As messages come in, they will be color-coded based on the status of the conversation so that no communication gets overlooked.
One-click configurable response templates can be created and categorized by response type so that staff can quickly respond to all types of questions, incidents, or requests.
All text conversations contain the date and time stamp of the threads. If communication gets forwarded for resolution to a specific user or linked to our Incident Management System, that information is documented as well.
Send traffic, weather, parking, or news alerts to a selected group of contacts in order to immediately notify them of relevant information.
Set up messages to be sent to a group of contacts at a select date and time. Easily tie this to a specific event or occasion. We can also send out messages based on event markers!
Create unlimited user groups and text important alerts or messages to a group of contacts. Messages can be generated and sent on the fly or scheduled in advance creating an efficient method for mass communication.
Easily Add Group Members
Users can easily add members to a group via a fly-in window. Populate as many fields to the contact information as you would like including a photograph of the individual.
Track Communication History with Users
View all conversations based on the short code that group members have texted into when you pull up their contact information.
Easy and Fast Incident Reporting
Send mass messages to any user group at any point and customize whether recipients have the ability to reply to the messages. Quickly send follow-up messages to the group to stay in constant communication throughout the day.
Generate comprehensive reports easily that provides conversation history, response times and resolutions. Generate summary reports that can be scheduled and sent directly to your inbox so that you can keep track of everything without even logging into our system!
Track Conversation Metrics
Generate reports that document the number of conversations and priority of these messages. Provide users with the ability to filter by department, keyword, facility and more.
View Conversation Threads
Generate reports in which you can see high priority conversations to see exactly what was communicated and how problems were resolved.
Conversations links to the Incident Management System and the Computerized Maintenance Management System. You can simply send a conversation thread to the Incident Management System or CMMS or link it directly to an incident record or work order.
Add the Conversations module into the Dispatch Queue inside our Incident Management System for a comprehensive view of your facility and operations. Easily respond to incoming text messages across all of your configured inboxes in one place. Reduce response times, proactively answer questions, respond to requests, and resolve issues. Ensure that your guest and customer experience is best-in-class 24/7/365.
Every time a Conversation is reviewed, you can see the associated Linked Records to the conversation thread.
International Speedway Corporation
National Center for Spectator Sports Safety & Security
KFC Yum! Center
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