Use Analytics to Close out 2019 (& Prepare for 2020)

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Dec 31, 2019 7:00:00 AM

2020 is coming.

It’s here tomorrow!

Now, you’ve got to find out how fast your team performed all year.

It’ll help you identify what improvements or changes are needed in 2020.

How’s your operation doing?

Are you responding to issues and incidents efficiently and effectively?

Do you have the right amount of resources available?

How are your staffing levels?

Is it time to invest in operations management software?

You need to answer these questions.

But, you’re probably asking yourself, how?


Don’t stress about it; we’ll save you the guesswork.

You need to use analytics.

You need the ability to capture data (hopefully, lots of it) that results in valuable analytics.

Are you in a position to rely on your data?

Can you trust it?

You need to close out 2019 and get ready for 2020.

Let’s start today!

But, the only way to do it successfully is by looking at your numbers.

You must take a close look at how your operation performed this year so you can be proactive in making the best improvements and optimizations for the New Year.

Resolve any issues now.

Determine whether the integrity of your data is at the level it needs to be before the first quarter of 2020.


Do you use operations management software? Are you about to put a platform in place? What is your solution?

Do you have an infrastructure in place? Has it increased your awareness, enhanced communication, and has it led to accurate documentation?

Most importantly, does it provide you with analytics – you can use?

Are you able to collect all the data that you need?

If not, what is affecting this? This must be tackled.

For you to capture analytics that’ll help you look back on this year and prepare for 2020, you need Proactive Operations in place.

  • Do you have an infrastructure?
  • Are you using the best software solutions to capture real-time data?
  • Do you employ Proactive Operations?

If you’re not sure, we can help.

If your answer is “No,” please keep reading.


Give your staff the ability to communicate, collect, and manage information efficiently.

Get useful data.

It’s the best foundation for achieving results.

Start with your infrastructure.

They’re the moving pieces to “nail down.”

Organize it to work cohesively with your operations management software.

Get facts that you need to improve your operation in 2020.

Ask yourself, who is involved?

Include all personnel related to an issue or incident.

This process is crucial because it helps you understand where your data lives.

It also lets you know the individual units that are strong and identifies which ones are weak.


“Why to put an infrastructure in place?” and “Why to invest in a platform?” and “How do you improve your operation for 2020?” are answered by these two words: using analytics.

Building your infrastructure gives critical analytics.

You need analytics to understand operational effectiveness and readiness.

Analyzing data is how you improve future outcomes.

Create a structure that leads to relevant facts.

Use them to learn what you did right and wrong for this year, and how to prepare for next year, through proactive operations.

Efficient Communication Produces Real-Time Data

The days of dispatching your team and not receiving status updates are gone.

Next, use it to maximize communication that results in purposeful data.

  • Execute instant communication of relevant information.
  • Staff in multiple locations are talking to each other with limited or no confusion.
  • Organization and clear initiatives for personnel.

Manage, track, and collect the details of an issue or incident, from start to finish.

Real-time data is the effect of real-time communication.

You have no more missed information.

Purposeful Analytics

You can measure and improve your process for the year to come.

  • Response times to wet spills
  • Deploying wheelchairs to customers
  • Returning lost and found items
  • Preventing equipment from breaking

How can you accomplish this?

Begin receiving, collecting, and documenting data that has a purpose. You know, the “stuff” you need!

Our questions below help you make the best operational decisions, which contribute to understanding where you went right this year and what you need to improve for next year.

  1. How long does it take to receive a call?
  2. How long does it take to dispatch the issue or incident to appropriate staff?
  3. How long does it take your responding staff to get on-scene?
  4. How long does it take your staff to mitigate the conflict and begin responding to the next?

Let us explain their importance to you.

How long does it take to receive a call?

From the time it takes your customers or staff to:

  1. Identify an incident
  2. Send a text message via text communication/call it in/report the incident via mobile device to your operations center.

How long does it take to dispatch the incident or issue to appropriate staff?

A slip & fall call comes into the operations center.

It’s determined that there is a food spill at the scene.

The dispatcher must notify medical to look at the customer and housekeeping to clean the area.

How long does it take your responding staff to get on-scene?

From the moment the issue or incident is dispatched to all personnel, actually determine the length of time each unit took to arrive on-scene.

How long does it take your staff to mitigate the incident and begin responding to the next?

These questions help you understand the appropriate response times. They will give you the foresight you need to improve your operation.

This process is how you prove your solution’s long-term value.

However, don’t stop there.

Continue questioning the state of your operation. Use your results; the hard facts you have gathered from your platform leads to more value.

Dive deeper to maximize the value of your solution:

  • Will increased staffing result in faster response times or diminished value? What is the cost differential?
  • Which locations require a stronger focus on your team’s awareness?
  • Do you have hot spots that need a more robust security presence?
  • Is training the leading factor in staff performance? Should you conduct more tabletop exercises? Is solution adoption low?

These are only a few of the many questions to ask.

As you can see, scrutinizing your operation further once you have reliable data provides limitless insights.

Continuous improvement is a never-ending pursuit.

You can only continue the quest if you ‘know’ what you have to work within your operation.


It all ends in dollar signs to your boss.

They’re here to bring in revenue and to protect that income for stakeholders.

Your role is to manage the operation.

Your boss’s role is to protect the big picture.

Show your boss how all of this protects the bottom line using the tactics in this article – 2020 is bright!

You now know what to manage and how to improve it.

It makes all the difference.


Here’s some perspective:

A fight occurred on your property many years ago.

Now, seven years later, it has come back to haunt you.

The incident occurred on your property under your watch, so you get deposed along with your boss.

You show up with every piece of data related to this longstanding incident.

It took your team two minutes to efficiently respond to a fight, which is a highly regarded response time amongst your peers.

You have the information to show your team does this regularly too.

They consistently respond in this timeframe to issues and incidents.

You demonstrate to the court that you are adequately staffed at all times. Kudos, your ability to provide the facts with a digital paper trail is first-class.

Consistent response times are par for the course at your property. You use highly efficient operations management software.

Plus, could you ask for a better outcome in court than this?


Analytics is going to make many operations Proactive in 2020.

Data is shaping how operations perform already, and 2020 is going to be the year where analytics helps the industry maximize performance.

So, don’t wait. Start using analytics today!

Learn how to employ Proactive Operations using strategy, infrastructure & technology.

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