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Ultimate Guide to Choosing an Incident Management System

| June 28, 2016 | By

You know that overseeing your property has its demands. But, you can’t seem to get everything under control.

This problem causes you enormous amounts of stress. “It’s not getting any better,” your operations manager, Dave, tells you.

“We have issues and incidents that keep leaving us behind the eight ball,” he says as he starts naming them.

  • “Wet spills.”
  • “Slip and falls.”
  • Unruly behavior.”
  • “Fights.”
  • “Theft.”
  • “Suspicious person.”
  • “Bomb threats.”
  • “Severe weather.”
  • “Lost children.”

“Shall I continue,“ he asks sarcastically.

You know this is only a small list of things that may occur. “You’ve made your point,” you respond.

But, what do you do? How do you manage so many moving parts while simultaneously mitigating the effects of incidents?

Implement an incident management system (IMS) to help you effectively and efficiently execute your processes, protocols-to-handle, and standard operating procedures (SOP).

An IMS significantly increases your awareness, enhances your communication, and allows you to have digital documentation, which gives you accurate data that you can analyze. It is how you improve your operation. This ability is Proactive Operations.

From the moment guests arrive at your property or event, you need a way to ensure you can respond to one more incident in a little less time. You must make sure nothing slips through the cracks, right? Take care of everything so everyone can achieve peace of mind.

To help you choose an incident management system for your operation, we created a presentation. The presentation will outline the functionality offered by the best systems in the marketplace, that way you know what should be in your solution.