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24/7 Software Blog

The end of summer is coming up in September.

We figured it would be an excellent time to reflect on how you did so far.

How do you think your season is coming along?

Did you oversee several events?

We’re aware of the summer of festivals, and we know your customers are paying big bucks to have fun.

But, with that brings the potential for threats to your operation.

From issues to incidents, you must be prepared for all things.

How would you measure your efficiency?

If you’re not sure how to measure your ability, here’s a question for you: as an event manager, how stressed are you?

If your stress level is high, there’s a very high probability that your efficiency could be lower than you need.

We get it; knowing this is overwhelming.

But we’re going to help you get through it and understand the areas of your operation you should address to reduce this stress.

We’ve created a principle that helps you understand your current strategy – it’s called the ACDA Principle™ (pronounced act-duh).

It covers the four areas of your operation: Awareness, Communication, Documentation, and Analysis.

We encourage you to refer to the Principle regularly.

It’ll keep your efficiency high, and your stress low.

Let’s set the scene for you.

It’s now the busiest time of year at your property.

The stress level is up, and the projects don’t seem to end.

Even when you get caught up, the next day you feel behind all over again.

Today you walk in the office already prepared for a hectic day.

Then, to fuel the fire you notice a voicemail from your property’s legal counsel.

They’re notifying you that a slip-and-fall case has been filed against your property.

And the incident occurred three years ago.

You’re at a loss for words.

You’re not sure what to do at this point and start running through a series of questions in your head.

Who documented the incident?

Do you remember?

Do they work here anymore?

Where's it filed?

Is it filed?

Is it legible?

You may or may not even have the answers.

Take some pressure off you and your team.

You are the steward of safety at property.

Take a step back and ponder this responsibility, and then take a deep breath – because it’s big.

The safety of your customers, colleagues, boss, and every person who enters your property rests on your shoulders.

You’re constantly taking in overwhelming amounts of information.

From “do this,” to “do that,” you’re always faced with supplemental training in response to new policies or changes in industry policy.

Then, you’re tasked to train and monitor your team.

Are they doing everything they need or could be doing?

Do you sometimes feel like you have zero control over your operation?

How do you keep up?

How do you know what the best practices should be for your property?

2019 is the year you've committed to change.

You’re going to fight hard against the forces of the status quo.

You’ve embraced becoming a data-driven leader.

We like to hear that.

Empowering your staff with the ability to communicate effectively will give you the information to fully understand your operation.

It’s the only way to manage because now you’ll know what you’re managing!

You get it.

You want it.

You need it!

Any other day we’d tell you why it’s so important to institute best practices and then give you the how.

But today, we’re going to show you how to put your incident management infrastructure in place first.

Then, we’ll show you all the reasons why your new foundation will give you Proactive Operations, on so many levels.

Are you ready?

Let’s get started.

Does responding to incidents before they escalate have a significant impact on the wellbeing of all aspects of your property?

You should be thinking this.

Hopefully, it’s a key concern for you too.

Because, not taking the proper measures to protect your customers, staff, and property will eventually catch up to you.

Your team will look underqualified for the job.

Your property will suffer financially.

You, well, you’ll be on early retirement.

We don’t want that for you.

In fact, we don’t want that for anyone on your team or at your property.

It’s a good thing that incident management solutions exist to defend you from the obstacles you and your team might face.

But you don’t have much time to waste. (Any time for that matter!)

So, let’s get started.

Put your pen down.

Stop writing.

You know what you’re doing is terrible for your operation.

But you’ve been doing it so long it’s hard to stop.

You’re using pen & paper.

Not just to write notes and doodle either.

You’re using pen and paper to record everything vital to your operation – especially incident reports.

The recording device that you’re using to capture important incident details is pen and paper.

How could you!?

Please, put your pen down, step away from the incident report on your desk, and read this article in its entirety.

Because we know you’ll tell us you’ll stop writing.

But we don’t believe you.

Why?

Because while many operations have moved on, you’re still holding on… to that pen.

It’s why we need you to know why it’s terrible for your business.

That pen is crippling your personnel, affecting liability protection, and destroying your operational performance.

This practice of handwriting information is miles from Proactive Operations.

But, here’s the good news.

You can change it.

Yes, it takes effort to move away from using pen & paper.

Trust us, though.

Once you make the switch – your performance will skyrocket, and your stress level will drop.