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24/7 Software Blog

Does responding to incidents before they escalate have a significant impact on the wellbeing of all aspects of your property?

You should be thinking this.

Hopefully, it’s a key concern for you too.

Because, not taking the proper measures to protect your customers, staff, and property will eventually catch up to you.

Your team will look underqualified for the job.

Your property will suffer financially.

You, well, you’ll be on early retirement.

We don’t want that for you.

In fact, we don’t want that for anyone on your team or at your property.

It’s a good thing that incident management solutions exist to defend you from the obstacles you and your team might face.

But you don’t have much time to waste. (Any time for that matter!)

So, let’s get started.

Put your pen down.

Stop writing.

You know what you’re doing is terrible for your operation.

But you’ve been doing it so long it’s hard to stop.

You’re using pen & paper.

Not just to write notes and doodle either.

You’re using pen and paper to record everything vital to your operation – especially incident reports.

The recording device that you’re using to capture important incident details is pen and paper.

How could you!?

Please, put your pen down, step away from the incident report on your desk, and read this article in its entirety.

Because we know you’ll tell us you’ll stop writing.

But we don’t believe you.

Why?

Because while many operations have moved on, you’re still holding on… to that pen.

It’s why we need you to know why it’s terrible for your business.

That pen is crippling your personnel, affecting liability protection, and destroying your operational performance.

This practice of handwriting information is miles from Proactive Operations.

But, here’s the good news.

You can change it.

Yes, it takes effort to move away from using pen & paper.

Trust us, though.

Once you make the switch – your performance will skyrocket, and your stress level will drop.

“Among the lawmakers' concerns: How Facebook might make up possible abuses to its users — and whether Zuckerberg himself is telling the truth when he promises to obey Europe's privacy laws,” writes Bill Chappell in their recent NPR article entitled “Are You Telling The Truth?' European Parliament Questions Mark Zuckerberg.”

According to Chappell, “Facebook CEO Mark Zuckerberg took questions from members of the European Union Parliament on Tuesday about allegations that personal data of European Facebook users was misused. The testy session ended with several members of Parliament complaining that Zuckerberg had failed to address their most pressing questions.”

“Zuckerberg conceded that Facebook had not been ready to fight off fake news that spread quickly on its site. And he apologized for the improper use of millions of users' data to help political campaigns, after an analytics company gained information that had been collected by a quiz app,” the article explains.

"Whether it's fake news, foreign interference in elections or developers misusing people's information, we didn't take a broad enough view of our responsibilities," Zuckerberg said in Chappell’s NPR piece. "That was a mistake, and I'm sorry," he continues in the article.

Whether you believe Zuckerberg is telling the truth or not, we’ve pinpointed an essential lesson for you.

Keep reading; we’ll explain.

We’ve talked about the impact of ‘truth’ throughout your operation for years now.

But, sometimes the concept and its importance are overlooked.

It’s not because you want to overlook it either.

You’re just charged with managing a ton of responsibilities, so truth in your data can become a missed issue.

We get it; you’re confronted with high-priority situations at a fast pace.

But, that’s also why this lesson is essential – it’ll help you get the truth.

It’s time to pause, refocus, and get the right information starting today.

“On Wednesday, the U.S. Supreme Court hears arguments in a case with a surprise plot twist: The jurors were told that the accused was guilty of a triple murder — not by the prosecutor, but by the defense lawyer,” writes Nina Totenberg in their recent NPR article entitled “Do You Have The Right To Plead Not Guilty When Your Lawyer Disagrees?

What Totenberg explains sparked our interest.

According to the article, "there is no way reasonably possible that you can listen to the evidence and not come’ to that conclusion, he said.”

“In an effort to avoid the death penalty, the defense lawyer refused to follow the instructions of his client, who contended he was innocent. The question before the justices is whether that violated the client's constitutional right to counsel,” explains Totenberg.

Well, this is getting interesting.

According to Totenberg, here’s what happened that led to this trial:

“In 2008 Robert McCoy's wife, Yolanda, took her infant daughter and fled Bossier, La. after her husband held her at knife point and threatened to kill her. She left her 17-year-old son with her parents in Bossier so he could finish high school and graduate, and went into protective custody in Dallas.”

The article goes into further detail, and we recommend you read the remainder – it’s a thought-provoking read.

But today, we want to take the insight from this Totenberg’s article in a different direction.

We’re going to discuss your right to plead “Not Guilty!” and what you need to put in place to help your efforts.

Keep reading; we’re going to share our thoughts below.

“For the first time, U.S. airports would be required to develop detailed plans to deal with crises like last year’s Fort Lauderdale airport shootings, under legislation introduced Monday by U.S. Rep. Debbie Wasserman Schultz,” writes Megan O’Matz in their recent SunSentinal article entitled “Airport safety bill introduced in response to Fort Lauderdale shootings.”

According to O’Matz, “the legislation requires major airports to build expansive operation centers in which police, airport managers, airline representatives and others can work side by side, using advanced technology to monitor airport activities and respond more quickly to emergencies.”

“The legislation also forces airports to submit security plans to the U.S. Transportation Security Administration that include detailed training programs for active threats, crowd management, mass evacuations, and restarting operations. The congresswoman wants airports nationwide to improve how they communicate information in a crisis to airlines, passengers, ground transportation crews, the media and others,” the article explains.

We could not agree more.

Every life counts, and it’s your responsibility to put the best practices in place on your property to ensure the safety of your customers – passengers and visitors.

O’Matz continues later in the article that “four South Florida Democratic representatives have signed on as co-sponsors of Wasserman Schultz’s bill, called the Airport Advanced Logistics, Emergency Response and Training Act — or ALERT.”

This legislation sounds like Proactive Operations to us.

What do you think?

One thing is for sure: you need to be ready for it – and we’re going to help!

We’re one month away from the official end of summer.

We figured it would be an excellent time to reflect on how you did so far. How do you think your season is coming along?

Did you oversee a number of events? We’re aware of the summer of festivals, and we know your guests are paying big bucks to have fun.

But, with that brings the potential for threats to your operation. From issues to incidents, you must be prepared for all things.

How would you measure your efficiency? If you’re not sure how to measure your ability, here’s a question for you:

  • As an event manager, how stressed are you?

If your stress level is high, there’s a very high probability that your efficiency could be low.

We get it; knowing this is overwhelming.

But, we’re going to help you get through it and understand the areas of your operation you should address to reduce this stress.

We’ve created a principle that helps you understand your current strategy – it’s called the ACDA Principle™ (pronounced act-duh).

It covers the four areas of an operation: