Last night’s event had you scrambling.
Your team responded to one incident call after another.
No one had any downtime.
About 100,000 people attended this year’s motocross show. Dirt, ramps, and professionals flying in the air on dirt bikes.
Who wouldn’t want to participate, right?
For your customers, it was a night they will never forget.
You’re just glad it’s over.
Now, it’s 5 AM Monday morning.
You always get to your office early these days to prepare for the Monday morning calls.
You start scouring through your office.
You’re looking for the stack of incident files from last night’s event.
The executives always want a snapshot of the previous week’s events.
It’s not too bad, but it’s been a real struggle to get all the information, so you’ve been dropping the ball lately.
You cannot afford to lose it again.
They need the number of incidents, customer requests, injuries, medical evacuations, fights, and ejections.
They’re known to throw some tough questions at you from time to time.
You’re running on empty because of last night, and this might be the final straw for you if you don’t find the files you need.
You already “misplaced” incident reports in the past.
You’re out of excuses.
“Where are last night’s documents,” you scream down the hall.
Everyone looks at you, and your operations coordinator, Tyler, responds, “Everything is in your office.”
But, you only see the remnants of a couple of files from customer services’ reports.
It appears that Housekeeping saw the files stacked near your trash pile.
Everything is gone.
You panic because you know you’re going to be taken out like the trash too.
It is 9 AM.
Time for your call.
You have nothing, and your job is on the line.
How does this make you feel? Could this have been prevented?