We had an epiphany.
After writing this article on exceeding customer expectations, we realized that request tracking software would be beneficial for any operation trying to keep track of customer requests.
Obvious concept, right?
Well, we know you might already have some handle on your customers' requests.
But there's always room for improvement, even if you already have a system in place.
Agree?
You may already be exceeding customer expectations too.
That's excellent news.
But:
While that's amazing, and we're very happy for you, in today's article, we're going to show you why request tracker software is the top tool used by professionals for merely keeping track of and managing customer requests.
It's our way of showing you how you can take care of business and look good doing it.
Let's begin.
Your Customers Will Always Need Stuff
We don't care who you are or what industry you work in; request tracker software can provide you with enduring value.
Think about it:
How are you currently keeping track of and handling customer requests?
Your customers need stuff.
Better yet, they will always need stuff.
Then, it would be best if you had a way to keep track of these requests.
It's so you can look good and make your customers feel confident in your ability to provide top-notch customer service, all the time.
Look:
Whether you work for an airport, a hotel, or stadium (or anywhere else), …your visitors, customers, or patrons need stuff.
They need food.
They need a car.
They need a taxi
They certainly need peace of mind.
Whatever it might be they need, you should be able to efficiently and effectively deliver on their requests.
Don't you agree?
Keep reading if you agree, because you're about to see how you can manage customer requests using a request tracker system.
Manage Customer Requests in 4 Steps (It's That Simple)
We're keeping this article simple and straight to the point for a reason:
There is no reason to overcomplicate this process or to overwhelm you with unnecessary information.
You can quickly and efficiently handle customers' requests to keep your customers happy…forever.
Your ability to accomplish this starts today:
Using a request tracking solution for your operation affords you a couple of advantages.
- You'll never overlook a customer request again! A HUGE benefit of implementing this solution.
- Everything will be organized, so mix-ups and missed requests become a problem of the past.
Do you know the importance of responding efficiently to customer requests?
Well, do you?
Then, you should know the significance of implementing a progressive system for your organization.
Here's what you need to know, and your four steps to managing and tracking customer requests like a professional:
- When a customer submits a request, immediately send them a confirmation text and then another when your request has been dispatched to staff for completion.
- Whether your staff remembers to complete the request or not, send them a reminder for the request, so nothing slips through the cracks.
- Categorize and manage all of your request types, so you and your staff know how to locate resources and execute protocols to carry out all customer requests properly.
- Bring your process together with a smile. Deliver on your customers' requests using exceptional customer service practices that result in peace of mind.
When a customer submits a request, immediately send them a confirmation text and then another when your request has been dispatched to staff for completion.
Your ultimate goal is ensuring your customers have peace of mind.
So, you must put processes and a system in place that allows you to accomplish this goal.
When your customers need something, let them know you're listening and on top of it.
Give them the real-time information they want.
Notify them when their requests have been received, dispatched, and completed by sending a text message to them no matter where they are.
It's a convenience for them, and it shows them that – to you – the details always matter.
Whether your staff remembers to complete the request or not, send them a reminder for the request, so nothing slips through the cracks.
Like we said, the details matter.
With that said, you have to guarantee that nothing slips through the cracks.
How useless is a system for managing customer requests if nothing is being managed?
Your peace of mind depends on your staff's ability and willingness to deliver on requests.
Accountability is critical here because everyone is affected if one or many people on your team continue to slip up.
Here's your solution:
Give your staff real-time request details.
By doing this, you ensure that all customer requests are not only completed but according to your established guidelines.
Don't forget:
Your system can automatically send reminders for each request to your staff.
How's that for delivering exceptional customer service with maximum efficiency?
Categorize and manage all of your request types, so you and your staff know how to locate resources and execute protocols to carry out all customer requests properly.
You can do a lot with this system.
Regardless of your industry, you can track and manage all sorts of requests and deliver based on your specific protocols-to-handle.
Are any of these requests common within your operation?
- Transport Requests
- Housekeeping Requests
- Suite Requests
- Taxi Requests
- Amenity Requests
- Food and Beverage Requests
Our list only touches the surface, but there shouldn't be a request your staff can't handle professionally with your system and the right processes in place.
Bring your process together with a smile. Deliver on your customers' requests using exceptional customer service practices that result in peace of mind.
Exceptional service leads to better business and more money for your organization.
We wrote an article on the four things we believe Disney can teach you about customer service that'll lead to both. Click here to check it out.
It's important to understand:
How you carry out customer requests will determine whether you see them (your customers, of course) again or not…trust us.
Implement this solution, do everything we've outlined above and watch peace of mind roll in – for your customers, staff, and you.
Over to You
Remember, the details matter. That's why putting a request tracker solution in place will ensure you can keep track of customer requests, so nothing slips through the cracks.
It'll also safeguard your peace of mind!
Do you think request tracker software is the #1 tool you can use to manage and keep track of customer requests?
Editor's note: This post was originally published in August 2015 and has been updated for comprehensiveness and freshness.
