“The Dow Jones industrial average on Tuesday briefly topped 23,000 for the first time, crossing another milestone amid better-than-expected earnings reports and concerns that stocks are approaching another bubble,” writes Avie Schneider in their recent NPR article entitled “Dow Crosses Another Milestone, Topping 23,000 For The First Time.”
“But the 30-stock index ended the day at 22,997.44, up 40.48 points,” Schneider continues.
The NPR article notes “The Dow finished above 22,000 for the first time on Aug. 2.”
“With its new record level, the blue chip index is now up 16 percent since the start of the year and about 26 percent since Election Day,” Schneider comments.
This news appears to be good news for the economy, and indeed a milestone worth acknowledging.
It also got us thinking.
Have you crossed any milestones lately? How are you progressing?
Yes, you read correctly: progressing, because to achieve and surpass another milestone, you have to ‘progress.’
You know that complacency kills. And, we want to help you avoid it.
Today’s the day you jumpstart a new initiative to employ Proactive Operations.
It’ll help you cross every milestone in front of you from this day forward. Are you ready?
Proactively Go After Your Next Milestone
How’s your year going?
With the end of the year approaching, now is a good time to look back at what you’ve achieved. How does it look?
Did you accomplish the goals your team laid out or are you struggling to achieve the first one?
You can cross any milestone. But, you need to have a methodology in place for success.
We call it Proactive Operations.
You might’ve heard of it.
Proactive Operations affords your team the ability to focus on what they’re good at, customer experience.
You can maximize your performance and proactively cross one milestone after another.
But first, you’ll need a handle on these three aspects of the methodology:
- Strategy: What are your goals? What milestones do you want and need in place for your staff and operations center? What type of and how many resources do you need? What will your protocols-to-handle for issues and incidents be? What does your property require to be successful?
- Infrastructure: How will your property’s operations center be set up? Will it be multiple locations that separate your front-of-house and back-of-house teams? Or, will it be a mobile team that operates your platform from anywhere in the world?
- Technology: Technology is a must. You need three significant things covered: real-time communications, enhanced experience for customers and staff; reduction of your risk. So, what will your platform include?
Do this right, and crossing milestones will come with ease.
But, it also doesn’t stop there.
That would be complacent, right?
Analytics Is How You Cross Another Milestone
We wouldn’t leave you running a static operation.
You probably already knew that, though.
Want to cross milestones? Then, you need to benchmark your performance and continue to analyze it for ways to improve and optimize.
You can have the pieces of Proactive Operations in place, but you won’t maximize your abilities unless you scrutinize your data.
It’s time to look at the details because that’s where the devil is hiding. That one thing keeping you from hitting your goals – it’s somewhere amongst your operation.
You need to find it.
Trust us, though, having Proactive Operations in place helps you find and fix it efficiently and effectively.
Here’s what we mean:
- How long does it take to respond to medical calls?
- Does your staff know how to mitigate a customer altercation?
- Do you have enough resources at hotspots?
- Did your risk decline from last year?
- Are customers happy? Are they coming back?
Dig into the data and see what’s hiding or hitting you in the face.
Then, put yourself in a position to surpass previous performance.
Over to You
You know this, the Dow has its highs and its lows. But, this time it did cross a milestone.
We get it; you’re not the Dow, but the lesson here is that you can achieve your operational goals too.
By putting Proactive Operations in place and continuing to improve your operation, anything is possible for your team. Do you agree?
The Dow crossed another milestone – it’s your turn! Ready?
