In 2014, we wrote the original version of this article because of an epiphany.
At the time, it baffled us how often we discussed all the actions that lead to increased or decreased response times, such as awareness and communication, without focusing on response times in general.
And most importantly, why they are so extremely important for your property’s operation.
Thankfully, we experienced clear skies and warm weather down here in Florida that helped us think clearly.
That led us to write this short and sweet gem on response times.
The original version of this article might be an artifact by now.
But the information and insight you pull from everything we have below are as important today as it was in 2014.
4 REASONS RESPONSE TIMES MATTER
- Increased customer satisfaction leads to higher customer retention. Quickly handling a customer complaint or providing a wheelchair to a disabled customer a few minutes sooner – that’s an effort that gets noticed.
- Faster response minimizes the short-term and long-term impact of incidents. A minor medical situation turns severe as a result of delayed response, leading to a legal case that affects your property financially. You don’t want to lose lots of money over spilled milk, that’s for sure.
- Response times have a ripple effect influencing other areas of your operation, good or bad. Long response times may put you behind the “eight ball.” It’s neither the time nor the incident for playing catch-up.
- Analyzing incident response times provides you an understanding of your weaknesses. That way, you can improve your processes and strengthen your protocols. It’s an added supplement to that morning superfood power smoothie.
OVER TO YOU
This stuff matters. It does. That’s why we need your help.
We want to get your input because we're sure we didn’t think of reasons we can add to this list that relate to your specific type of property.
You’re the expert. So, do us all a favor and share the wealth of knowledge that is. We're eagerly awaiting your thoughts!
Editor's note: This post was originally published in April 2014 and has been updated for comprehensiveness and freshness.