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24/7 Software Blog

Lead a Proactive Operation Worthy of the Nobel Prize

by 24/7 Software / October 4, 2018

“Donna Strickland seemed genuinely surprised to learn that she was only the third woman to ever win the Nobel Prize in physics,” writes Geoff Brumfiel in their recent NPR article entitled “The Nobel Prize In Physics: 117 Years, 3 Women And Counting.”

"Is that all, really?’ a flummoxed Strickland asked during a press conference announcing the prize. ‘I thought there might have been more,” shares Brumfiel.

“But there haven't been. Only the famous scientist Marie Curie and Maria Goeppert Mayer, a nuclear physicist, have won the prize. Curie won in 1903 for her discovery of radioactivity, and Goeppert Mayer in 1963 for theoretical work on the structure of the atomic nucleus,” Brumfiel explains in the NPR piece.

According to the article, “Strickland's win was announced Tuesday morning at the Royal Swedish Academy of Sciences in Stockholm. She and French physicist Gérard Mourou won a quarter of the prize each for their work creating super-bright, super-fast pulses of laser light. Separately, Arthur Ashkin won half the prize for work using laser light as a kind of tweezer to pinch and move physical objects.”

“Strickland's work with Mourou was critical to making lasers the powerful instruments we use today, says Margaret Murnane a physicist at JILA in Boulder who specializes in laser science. The technique is known as chirped pulse amplification, and Murnane says ‘it really was a key enabling discovery that really allows us to use all the power of laser light," the piece further explains.

According to Brumfiel’s article, “The technology has already been used for eye surgery and laser cutting, Murnane says. In the future may even be the basis for particle accelerators.”

“Other physicists were elated at the news of Strickland's win. ‘I think it's fantastic,’ says Joanne Cole, a particle physicist at Brunel University London in the UK. ‘It's about time," shares Brumfiel.

What a stellar progression for mankind.

Agree?

Strickland’s win (and work) is officially in the history books.

And, it’s about time your operation sees a prize all its own.

How does that sound?

Keep reading; we’re going to share the methodology you need (and will want) to lead an operation worthy of winning the Nobel Prize.

The Methodology That Leads Operations to the Nobel Prize

Proactive Operations is a methodology by which property operations utilize strategy, infrastructure, and technology to achieve maximum performance.

With Proactive Operations, your organization can manage everything that occurs to ensure a safe and memorable experience for your customers.

Unlike reactive operations, Proactive Operations provides you a disciplined framework for streamlining processes, resources, personnel, information, and communication.

By continuously examining, improving, and optimizing your operation, you program your ability to manage everything 24/7 365 – proactively.

Now that demonstrates the type of operation you want to lead.

Do you agree?

We hope so because this methodology was developed after years of working with hundreds of operations like yours.

So, we know it can get you to the level of performance needed.

Go here to learn more about how Proactive Operations got started and why.

Now, let’s get into the “physics” of the methodology itself.

The Makeup of a Nobel Prize-Worthy Operation

In this section, we’ll go through each pillar of the Proactive Operations methodology.

That way you can understand what’s need to build each aspect, and how it affects your ability to achieve Proactive Operations as a whole.

Let’s get started.

Strategy is always first

Examine and scrutinize all areas of your operation to identify strengths, weaknesses, and opportunities for advancement.

Use the ACDA Principle™ to understand, apply, and continuously improve your Awareness, Communication, Documentation, and Analysis.

Start by asking the tough questions you may or may not have been avoiding.

Ones like these:

  1. What currently occurs in your operation?
  2. Does your staff always know or only sometimes understand what’s happening?
  3. How does your resource allocation stack up?
  4. Are you able to efficiently manage personnel?
  5. Do you have real-time communications in place?
  6. Does your team efficiently execute operational tasks?
  7. How far back can you quickly retrieve incident details?
  8. Is liability defense something your operation struggles with regularly?
  9. Do you have best practices in place to reduce your risk?
  10. If a customer loses something, how quickly can you find it and return it?
  11. Can you track accountability?
  12. Do you know whether your staff is executing the correct protocols-to-handle?
  13. What tools do you use to improve your operation's performance continuously?
  14. Are you using advanced reporting to conduct a comprehensive ongoing analysis of your operation?

Don’t stop here either. The more questions you ask and get answers to – the better!

Because here’s the thing:

  • Increased awareness affords your operation the ability to anticipate and even prevent threats from impacting your organization.
  • Real-time communication leads to real-time data. This data gives you a powerful way to communicate critical information.
  • Accurate documentation is the ultimate factor in providing your operation with clear-cut risk reduction.
  • You can’t analyze what you don’t know.

Build an Infrastructure to achieve three things

Yours must be based on your operational needs.

But, here’s the thing: you must have one.

It should include representatives from any functional area where issues or incidents could affect performance and the customer experience.

By investing in the design and development of an infrastructure, you create the opportunity to you get these three things:

  1. Agile Operations
  2. Organized Personnel
  3. Streamlined Information Flow

1. Agile Operations

Your organization might consist of one property in one location or many properties spread around the globe.

That doesn’t matter.

Today’s infrastructure is designed for agile operations where personnel can manage multiple properties from anywhere in the world.

2. Organized Personnel

The size of your operation will be inconsequential.

Have full control of the data communicated throughout your organization, whether you employ 10 employees or over 10,000.

Permit your personnel to receive the information you want and how.

Sustain an organized environment for being effective, efficient, and expeditious.

3. Streamlined Information Flow

Stuff happens fast.

You can’t afford to have redundant or the wrong information broadcasted across your organization.

Poor data integrity leads to bad business decisions.

Your infrastructure defines how information flows among personnel.

Skyrocket performance using technology

Strengthen this final component by implementing software solutions that optimize all three pillars.

It will help skyrocket your performance.

Get the real-time communication and information you deserve, create memorable customer experiences, and reduce your risk.

But, make sure your software solution is:

  • Industry-focused
  • A unified platform
  • Provides real-time communications

Industry-focused

Improve and optimize using software tailored to your business needs.

From Corporate to Transportation, everything that can happen on your property - each demands a customized approach.

A unified platform

Technology evolves quickly.

But, there’s one thing we’ve noticed a change in beyond technological advancements.

Operations are changing in strides.

No longer are proactive operations relying on individual tools to manage their properties.

They’re counting on a unified platform to manage every operational function.

Provides real-time communications

The days of sclerotic communication are gone.

Communicating and handling everything on your property must happen in milliseconds.

It can’t wait.

Over to You

Donna Strickland winning the Nobel Prize in physics is worth celebrating. Her contribution to humanity excites and motivates us to employ Proactive Operations globally.

It’s your time to lead an organization worthy of the Nobel Prize. Use the methodology we discuss in this article to push your team and operations to the highest level. Achieve maximum performance – and know you deserve it.

Ready for Proactive Operations?

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