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How to Anticipate Your Customers' Actions

| February 27, 2020 | By

“Irresponsibility — by carmaker Tesla and by a Tesla driver — contributed to a deadly crash in California in 2018, federal investigators say,” writes Camila Domonoske in their NPR article entitled “Tesla Driver Was Playing Game Before Deadly Crash. But Tesla Software Failed, Too.”

According to the article, “The driver appears to have been playing a game on a smartphone immediately before his semi-autonomous 2017 Model X accelerated into a concrete barrier. Distracted by his phone, he did not intervene to steer his car back toward safety and was killed in the fiery wreck.”

“But Tesla should have anticipated that drivers would misuse its ‘autopilot’ feature like this and should build in more safeguards to prevent deadly crashes,” says Domonoske.

“That's according to the National Transportation Safety Board, which spent nearly two years investigating the crash,” Domonoske continues.

The article explains, “Tesla's advanced driver assistance software is called ‘Autopilot.’ That suggests the car can steer autonomously, but the system is limited and drivers are supposed to pay attention so they can take control from the car if necessary.”

"When driving in the supposed self-driving mode, you can't sleep. You can't read a book. You can't watch a movie or TV show. You can't text. And you can't play video games," Robert L. Sumwalt, chairman of the NTSB, said Tuesday, shares Domonoske’s article.

That’s a tragic accident.

What are your thoughts?

Should Tesla have safeguards in place with a driver assistance software called ‘Autopilot?’

Whatever your opinion, we’ll be the first to tell you: you need a methodology to anticipate the actions of your customers.


The quick answer: you want to keep them safe.

And, your goal is to protect your property from liability.

So, how do you do that?

You employ Proactive Operations, well, to make your property’s operation proactive.

Proactive Operations: A Foolproof Methodology for Prevention

Proactive Operations is a methodology by which property operations utilize strategy, infrastructure, and technology to achieve maximum performance.

  1. Strategy is the first pillar for building Proactive Operations. Examine and scrutinize all areas of your operation to identify strengths, weaknesses, and opportunities for advancement. Use the ACDA Principle™ to understand, apply, and continuously improve your Awareness, Communication, Documentation, and Analysis.
  2. Infrastructure is the second pillar. Yours is based on your operational needs. But, you must have one. It should include representatives from any functional area where issues or incidents could affect performance and the customer experience. By investing in the design and development of an infrastructure, you create the opportunity to manage agile operations and organized personnel while maintaining a streamlined flow of information.
  3. Technology is pillar three – and where 24/7 Software is the expert. We’re excited for the opportunity to play a part in your achievement of Proactive Operations. Strengthen this final component by implementing software solutions that optimize all three pillars. It will help skyrocket your performance. Get the real-time communication and information you deserve, create memorable customer experiences, and reduce your risk.

With Proactive Operations, your organization can manage everything that occurs to ensure a safe and memorable experience for your customers.

Unlike reactive operations, Proactive Operations provides you a disciplined framework for streamlining processes, resources, personnel, information, and communication.

By continuously examining, improving, and optimizing your operation, you program your ability to manage everything 24/7 365 – proactively.

Ready to take the next step and employ this proven methodology? You can learn everything you need to know right here.

Over to You

A deadly crash in California in 2018, investigators say the Tesla Model X driver was playing a game on their smartphone but that also the Tesla Autopilot driver-assistance software failed. The driver died in the crash, and Tesla is questioned on whether they should have safeguards in place for driver misuse of the technology.

This question prompted our internal motivation to express our perspective on anticipating these sorts of things. The ‘things’ that affect the safety of your customers and the liability associated with your property. You need to employ Proactive Operations – a proven methodology – to help your operation anticipate the actions of your customers.

Learn how to employ Proactive Operations using strategy, infrastructure & technology.

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