Have you ever experienced the frustration of finding out about an incident that occurred and was never reported?
That’s not a pleasant experience, especially when that incident occurred under your watch. How does this make you feel? Now you’re definitely stressed.
The bad news is incidents occur at times when your team’s attention is elsewhere. The result, you’re blindsided by the aftermath of something that was never actually reported.
The good news is, it doesn’t have to be like this. You can increase your operational awareness.
Your ability to effectively, efficiently, and expeditiously respond to incidents doesn’t have to be left to only a few people in your operation.
You can leverage social media to optimize your entire incident management process – on a massive scale.