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24/7 Software Blog

Your experience in Proactive Operations got you this job.

You landed a Director position at your new property.

You’re charged with employing Proactive Operations here.

But, you’re not sure what to expect.

Fifty minutes before today’s event starts, calls start coming in through your incident management system and radio.

You notice something unusual.

At first, you wait for a little to diagnose the issue.

But then more calls come in.

This property has many more incidents than your former property, but they use the same resources.

They only use radios.

It’s time to change your approach.

You know you’ve got to deploy incident management mobile apps – and it must be done today.

So, is your incident management affected by the lack of proactive communication?

11 different incident types…

That require personnel from four different specialties just so happened to occur at the same time.

This situation is unheard of for your property – especially a low activity day like this one.

It doesn’t get better either.

You’re short staffed.

How do you manage this?

Don’t fray.

We’ve got you covered.

Let’s set the scene for you.

It’s now the busiest time of year at your property.

The stress level is up, and the projects don’t seem to end.

Even when you get caught up, the next day you feel behind all over again.

Today you walk in the office already prepared for a hectic day.

Then, to fuel the fire you notice a voicemail from your property’s legal counsel.

They’re notifying you that a slip-and-fall case has been filed against your property.

And the incident occurred three years ago.

You’re at a loss for words.

You’re not sure what to do at this point and start running through a series of questions in your head.

Who documented the incident?

Do you remember?

Do they work here anymore?

Where's it filed?

Is it filed?

Is it legible?

You may or may not even have the answers.

Take some pressure off you and your team.

OK, hate is a strong word we like to avoid.

So, we strongly dislike everything about legacy incident management systems.

Are you using old-school incident management software?

Don’t know?

Well, is the platform still operating directly on your desktop computer?

Did you install it with a CD…ten years ago?

Then it’s time.

Time to reinvest in your operation before your outdated system consumes your operation and forces you into early retirement.

But first:

You need to understand the makings of a legacy system so you can avoid these “solutions” at all costs.

Are you ready?

Are you truly ready to witness all the ways a legacy system will hold you back from achieving Proactive Operations?

Let’s jump right in.

You are the steward of safety at property.

Take a step back and ponder this responsibility, and then take a deep breath – because it’s big.

The safety of your customers, colleagues, boss, and every person who enters your property rests on your shoulders.

You’re constantly taking in overwhelming amounts of information.

From “do this,” to “do that,” you’re always faced with supplemental training in response to new policies or changes in industry policy.

Then, you’re tasked to train and monitor your team.

Are they doing everything they need or could be doing?

Do you sometimes feel like you have zero control over your operation?

How do you keep up?

How do you know what the best practices should be for your property?

2019 is the year you've committed to change.

You’re going to fight hard against the forces of the status quo.

You’ve embraced becoming a data-driven leader.

We like to hear that.

Empowering your staff with the ability to communicate effectively will give you the information to fully understand your operation.

It’s the only way to manage because now you’ll know what you’re managing!

You get it.

You want it.

You need it!

Any other day we’d tell you why it’s so important to institute best practices and then give you the how.

But today, we’re going to show you how to put your incident management infrastructure in place first.

Then, we’ll show you all the reasons why your new foundation will give you Proactive Operations, on so many levels.

Are you ready?

Let’s get started.