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24/7 Software Blog

Safety of your customers is critical.

They become your responsibility every time they walk onto your property.

Agree?

That’s why it’s important to understand how effective incident management helps your initiatives.

Defined, well-organized processes lead to proactive execution.

We can’t put a price on the importance of this.

Can you?

Understanding how vital your management is to your team’s performance will help you deliver an exceptional experience for customers every day.

But, it’s not an easy undertaking.

It takes time, effort, and possibly making mistakes along the way to get to a place where you’re confident in what your operation can accomplish.

But, you need to do it – your customers rely on your ability to keep them safe.

We understand the importance of this.

That’s why we want to help.

We’re going to discuss the ten things you need to know about incident management.

But, the concepts below are also integrated into how you should augment your operations using a software solution.

It’s different than most articles on a topic like this – but we think it’ll be powerful and extremely valuable to you and your team.

How does that sound?

Let’s not waste any more time!

The days of dial-up are gone. (Long gone.)

But, operations are still using “technology” from the days of old.

Are you?

We hope not, but you probably are if you don’t use real-time communications on your property.

Today’s operational environment requires your team to be fast acting.

Everyone knows technology is evolving daily, which comes with the demands for maximizing your performance.

We get it; the stress of this can be overwhelming.

But, our question is this:

Why are you still running your operation as you did two years ago?

If that’s a hard pill to swallow, consider this.

Each day that passes – technology evolves more than the day before.

Even two years ago, it took a lot longer to develop your operation.

Do you agree?

Nowadays, as in 2018, there are new software applications created often.

This software is shaping the future of property operations like yours.

There are two sides to this coin, and you must decide which one you want to be on today – before 2019 rolls around, and you’re even farther behind.

You can embrace the speed of communication and data exchange required for modern-day operations, or you can continue running your operations using antiquated software and processes.

The latter puts you behind the eight ball and always playing catch up.

It gets worse too, because now your customer experience and revenue declines, while your risk increases.

Yikes!

Here’s the hard truth you need to know:

You must use operations management software to maximize real-time communication capabilities on your property to keep up with the demands of the evolving operation environment.

That way you can ensure the longevity of your operation.

Are you ready for Proactive Operations?

Mistakes happen.

You might miss something, or someone on your team overlooks a high priority incident – like a heart attack.

We know this.

You know this!

Every operation has its good days and bad.

You’re going to have those mishaps that leave you frustrated.

It happens.

Nothing to stress over, right?

It’s how you react to them that matters, right?

Wrong.

What’s your justification when this happens all the time?

That’s not minor.

That’s not a one-time “oops.”

How do you evaluate the readiness of your operation when incidents are regularly slipping through the cracks?

It’s obvious; your incident management isn’t up to snuff.

We’d venture to say that if you’re always reacting to what’s occurring throughout your property – you’re making a few major mistakes.

Keep reading; we believe we know which ones and how to solve them.

An incident management system (IMS) can do a lot for you.

Whether you're charged with running a large-scale event or one million square foot property, an incident management solution helps you scale operations.

Well, the right IMS can.

There are plenty of systems in the marketplace.

Some are effective; some are not.

Yes, you’ll find a number of solutions providers that claim to possess the functionality required to do your job, only to see you’ve been misled.

There’s a good chance the software provider hasn’t spent enough time with industry professionals to develop a solution for your operation.

Here’s the thing:

We’ve gained some data over the years from industry experts like yourself, so we know the time, energy, and listening power it takes to design and develop software you’ll get real value from every day.

During this process, interesting revelations have surfaced.

Fundamentally, the most valuable piece of an IMS to the experts is if the system is able to help operations, inclusive of staff, perform proactively.

So, can your system help you effectively and efficiently create order throughout your property?

How long have you been running your operation?

Years?

Decades?

Would you say you’ve seen it all?

We bet you’ve seen a lot.

But, what about the issues or incidents you haven’t seen?

You’re probably saying to yourself: “What are they talking about?”

We’re talking about the things that have occurred under your watch – that you didn’t even know were happening.

The things that “slip through the cracks” without any warning or heads up.

The unfortunate news is that you couldn’t know what your team is missing.

Why?

You don’t know what you don’t know! And, we bet you’d agree with that.

Have you acknowledged this deficiency in your operation? What have you done to counter this big problem?

It’s got to be overwhelming – we can feel your anxiety and the ongoing stress. It has got to be crippling your ability to be a proactive leader.

You need a change, fast.

It’s time for you to step up your situational awareness, so nothing gets past you and your team.

Are you ready?

How are you managing the incidents on your property?

Incident management is critical when you have tens, hundreds, or thousands of people on your property at any given time.

Stuff happens.

And, you need to be able to manage it.

Do you have an incident management system (IMS) in place?

If so, how efficient and effective has it made your operation throughout its implementation period?

It’s essential to deploy a proactive software solution on your property, so we want to be sure you've got the best solution in place.

Today, we’re going to show you the many benefits of doing so.

But, we don't want you to ever forget that the most important reason is to keep your customers and staff safe at all times.

We’re confident you agree with that statement.

Agree?

So, are you ready to learn about the 18 benefits we want you to reap?

Let’s get started!