24/7 Software Blog

You’re tasked with being the steward of safety at your property.

Ponder that responsibility.

Now, take a deep breath – because it’s a big responsibility.

The security of your customers, co-workers, boss, and every single person who enters your property lies on your shoulders.

You’re always collecting and analyzing tons of information.

From do this, to do that, you’re always faced with supplemental training, new policies or changes in industry best practices, and then tasked to train and monitor your team.

Are they doing everything they need or could be doing?

How do you keep up with all that? How do you know what best practices should be in place for your property?

Don’t you sometimes feel like the tail of a wagging dog?

Let’s change that today.

Keep reading; we’re going to share three ways for you to be a successful steward of safety.

“Received call from a customer. Their elderly father claimed to have slipped on a wet spill near the men’s restroom at Section 112.”

You hear this over the radio as you walk into the operations center.

“How are we doing,” you ask your operations manager, Kristine.

She nods and continues her radio call.

“John, have you arrived on the scene,” she radios to one of your mobile supervisors, John.

A few minutes later he responds.

“Yes, I’m here, but no one else is.”

You look at Kristine and shake your head in frustration.

She’s frustrated too.

What’s happening here?

Are your teams ignoring calls?

Are they missing the calls because there is too much noise over the radio?

How are things getting overlooked?

What’s causing this inefficiency?

The confusion continues as your operations center team tries to get personnel to the location.

Five minutes go by…

Seven minutes.

Now, it has been 15 minutes.

“We’re all leaving now. We took care of everything,” John calls in.

“What do you mean we’re all leaving,” Kristine responds.

“Oh sorry, everyone arrived on the scene after we last spoke,” he replies.

You and Kristine furiously look at one another.

She doesn’t know what to say or whether it’s right to be mad at John.

He’s only trying to do his job.

But, that’s the thing: he can’t fully do his job, and neither can anyone else on your team.

You’re only relying on radios to operate your events.

So, things are going to get missed or put to the side it the heat of the moment.

There’s no structure beyond your operations center.

Keep reading; we’re going to explain why you need mobile apps to alter your course and enhance your property’s real-time communications capabilities.

Your experience in Proactive Operations got you the Director position at your new property.

It’s like any other event for your new team.

But, a whole new world for you.

It’s your shot to prove what you can do.

You were hired to make efficiency improvements.

So, you’re charged with employing Proactive Operations here.

But, you’re not sure what to expect today.

Sixty minutes before today’s event starts, calls begin coming in through the incident management system and radio.

You notice something unusual but wait a little longer to diagnose the issue.

More calls come in.

This property has many more incidents than your former property, but they use the same resources.

“Jim, we have a wet spill at…,” you hear over the radio.

Everyone is moving around the channels attempting to get some clarity.

You listen to the radio but are struggling to collect needed information.

“That’s the problem,” you exclaim.

You look at your new operations manager, Chris.

“This radio traffic is the problem,” you tell him.

“Radio is not enough, and we need to free up these radio channels for high priority conversations,” you continue.

“We have too many incidents to communicate and manage,” you continue.

But, you know what to do.

“We’re getting mobile apps,” you assert.

Is your incident management bogged down by the lack of proactive communication?

Then, it’s time to change your approach – and reap the benefits of mobile apps.

Your staff has been hired.

You have supervisors, managers, team leads, or all the above.

You have people that are professionally trained and ready to deliver a first-class experience for your customers.

Right?

On the other hand, there’s a good chance that’s not even close to being true.

How do you know the difference?

Are you able to adequately measure whether your team is ready or even able to execute your processes when it’s time?

Hard truth: you’re teaching your staff a lot of information just before they begin working a full shift.

They need to be able to protect your customers, your property, and anyone else.

That’s a huge responsibility.

Do you currently train them and then have the expectation that they’ll know what they’re doing or be able to wing it well enough for no one to notice the difference?

If so, you’re setting your operation up for disaster.

Here’s how:

Your staff cannot remember every aspect of your emergency management plan or protocols immediately following their training curriculum.

In fact, field-tested research shows that it takes someone about 20 hours of acting out a single skill before they’ve learned it enough to perform without assistance.

Even worse, they’re going to miss things in the heat of the moment.

What happens when you need them trained up for your next event tomorrow, or you’re short staffed and need a warm body to fill a role now?

Your staff’s inability to effectively execute protocols to handle according to your operational requirements is how your incident management might be broken.

Does responding to incidents before they escalate have a significant impact on the wellbeing of all aspects of your property?

You should be thinking this.

Hopefully, it’s a key concern for you too.

Because, not taking the proper measures to protect your customers, staff, and property will eventually catch up to you.

Your team will look underqualified for the job.

Your property will suffer financially.

You, well, you’ll be on early retirement.

We don’t want that for you.

In fact, we don’t want that for anyone on your team or at your property.

It’s a good thing that incident management solutions exist to defend you from the obstacles you and your team might face.

But you don’t have much time to waste. (Any time for that matter!)

So, let’s get started.

“It takes too long for us to respond to incidents on the other side of the property,” you mumble to yourself.

You’re struggling with your operation’s response times to incidents.

But, you don’t know how to resolve it.

You’re open to asking for help – but, you don’t know who to ask.

You know for a fact that there’s a problem but can’t seem to put your finger on a solution.

“Why are we taking so long to get from incident to issue to another incident?” you ask yourself.

This problem is exhausting.

You’re ready to walk off a cliff in frustration but aren’t going to give up so easily.

You just want a way to answer the equation for response times, right?

Everyone would see you as the proactive leader you know you are.

But, where do you even start?

This part is where we can help.

There is one solution that contains the requisites for faster response times to incidents that occur throughout your property.

The solution is an incident management system (IMS).

It’ll help you better manage your operation, so you can understand what it takes to reduce response times.

Keep reading; in today’s article, we’re going to show you how to cut your response times with purpose and results you’ll notice.