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24/7 Software Blog

If you were asked by your peers to offer them recommendations on how to run their operation, what would you tell them?

Would you know which software is most useful in running a security services operation to its fullest potential?

Are you not sure?

Keep reading; we’ve got you covered.

Two software solutions are critical for security services to implement: a proactive incident management system and a streamlined guard tour system.

Unfortunately, we find too many organizations that are either using less than par incident management and guard tour systems or nothing at all.

Incident management and guard tour systems are two must-know software solutions implemented by world-class organizations.

These companies want to increase their competitive advantage.

So, how do you measure up?

It’s 9:00 AM, and you've been on your property since 6:30 AM.

Today’s tasks are already taking a toll on you mentally and physically.

You’re tired and stressed out.

Now, you’re shifting your focus to delivering a break-even customer experience.

Wait, break-even?

Yes, you’re working tirelessly for the hope that nothing goes wrong.

That nothing happens your customers will notice.

That’d be a good day for you.

That’s not what we like to hear.

We understand that delivering an extraordinary customer experience might not always be at the top of your list.

We get it; you are overwhelmed with all of your responsibilities.

But, here’s the thing – your customers keep your lights on and doors open.

Customer experience should always be your #1 priority.

Today, we want to help you improve your capabilities so that you can focus on your customers before anything else.

You need your team to perform well.

But, they’re struggling. Why?

They don’t have the resources and tools to be successful. It’s that clear.

Most of your team walk your property regularly as a part of their role, so they need to communicate and document information while on the go.

Right now, they can’t.

Well, at least the way you need.

They’re relying on radios to communicate, but the noise gets to be too much when a lot of issues and incidents are being called into your operations center.

They even try texting back and forth.

But their phones can only do so much.

Good luck tracking the details of critical conversations!

Documenting the details of these occurrences is even more difficult.

Yes, you might’ve ditched the pen and paper years ago to upgrade to technology, but your tablet doesn’t communicate the details via a proactive operations platform.

It’s not efficient.

We can imagine how overwhelming this is.

Here’s the good news: we can help you change your current state.

Your team is already mobile.

So, you’ve got to make sure their mobile resources help up their game, not slow them down.

Property operations occur in real-time, so now is the time to show you how to maximize your operation’s performance through proactive mobile incident management.

Are you ready?

Are you charged with running events?

If so, you’re in the right place.

Today, we’re going to examine the various aspects of running an event.

Most important, we’re going to address it with the intention of achieving the goal – customer safety and experience.

That way, you can achieve your personal goal: Proactive Operations.

Wouldn’t you like the peace of mind in knowing every one of your events is running smoothly?

After many years in the industry, we believe we’ve figured out the secret for ensuring an effective and efficient event operation.

Whether you’re running a large-scale event at a convention center, music festival, fair, or stadium, we’re confident you’ll benefit from the five solutions we want to share with you today.

An ultimate package for ultimate events.

Individually, these are superior solutions.

All with unique and valuable features that can benefit all types of industry operations.

Imagine their power when you combine their abilities into one ultimate event management package for your operation.

We’re going to show you how to execute legendary event management using the most innovative solutions in the marketplace.

Are you ready?

Let’s go.

Are you struggling with limited resources?

Not enough staff?

Do you have too much on your plate?

Have you felt that your property was just too small to implement any real-time communications?

You really need to keep reading, because “our property is too small” is a far cry from the truth.

We have incident management software for you.

Not only will it help resolve your staffing concerns, but it’ll help you overcome any other shortfalls.

Operations for a smaller property can be entirely different than their much larger counterparts.

We get that.

When you have limited resources combined with too much on your plate, the thought of implementing applications might be too overwhelming and your least priority.

Agree?

In case you were wondering, we disagree with this maxim quite a bit. The reason why we do, well, that’s the easy part.

“Our property is too small” is not only false but can become a very dangerous excuse.

It’s a significant challenge we face, especially when communicating with managers for smaller properties.

Incident types that happen in large properties can occur at small properties too. So, you may be small, but you have similar needs for managing.

Understanding how incident management mobile apps can enhance your operation is significant for your smaller property.

We owe you an apology.

We made a sizable mistake.

In our article on choosing a guard tour system for your facility, we stated that “your security team is tasked with conducting guard tours covering 100,000+ square feet, multiple entryways, and more restricted areas than Area 51.”

In fact, we were wrong.

Well, sort of.

We missed a zero!

Yes, it’s true, 100,000+ does cover quite a bit of space.

However, 1,000,000+ square feet of property susceptible to incident overload is more like it!

We’re talking a whole lot of responsibility.

We feel for you, which is why we believe this article on finding the right incident management software for your physical security operation will change your life.

Don’t stop here.

Keep reading, because we promise to show you how you can improve your incident reporting with the right type of incident management system (IMS).