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24/7 Software Blog

Imagine, you’re celebrating your winnings from an exciting Halloween night aboard the Bahamas Celebration cruise line.

Then all of a sudden the lights dim, then they begin to flicker. “Oh, this is fun!”

As you’re exclaiming to your family the cruise line is putting on a haunted house show…you realize something.

No haunted house production here – this is for real! The ship you’re on hit something. We’re not talking about a little nudge.

We’re talking about a Costa Concordia type of hit. You know, the incident that occurred off Isola del Giglio in Tuscany back in 2012. An incident that lead to the loss of 32 lives.

What occurred around 9 p.m. Halloween night is a similar incident proving to be as real as it gets. The Bahamas Celebration cruise was en route to Florida when it struck an unknown obstruction, lost power and was forced to return to port on the Grand Bahama Island.

Passengers on board were to be immediately evacuated…BUT that never happened according to plan. That’s because it appears there was no incident management plan in place or no one knew how to communicate it if one ever existed.

Keep reading and you’ll see how not only the cruise industry can learn how to improve incident management from Disney – your operation can too.

Waco, Texas has a new stadium in town, and it’s whopping. $266 million and just shy of two years later, McLane Stadium is the new powerhouse of a stadium for the Baylor Bears.

Anticipation for Baylor’s new treasure is high as it replaces the formerly recognized Baylor stadium, Floyd Casey Stadium. The new stadium has a capacity of 45,000 fans with expansion limits up to approximately 55,000 fans. The stadium also includes 39 suites, 74 lounge boxes, 1,200 outdoor club seats, 3,000 Baylor Line seating, and a student section for 6,700.

This season will not be lacking in exhilaration nor a shortage of memories. The demand for incident management with efficacy won’t be lacking either, because it’s a priority that goes beyond McLane Stadium and the Baylor campus, to stadium managers across the country.

We all have one sitting on a shelf neatly (or not) on a bookshelf, used every so often for reference and occasional training. Well, it’s time to dust off your emergency management plan binder.

Season is literally ‘round the corner. You've been preparing for the usual suspects. Wet spills, slip and falls, unruly guests, wheelchair requests. Great! Those will keep your staff plenty tied up on game day. But…

We know the summertime can be a fun part of the year, but mixed with Mother Nature it can get a little disruptive. You don’t need to be Bill Paxton or Helen Hunt to already know this.

From heavy rain to lighting ambushing your venue, the elements can tremendously affect your game day operation. Worse, the result is an unsafe environment for your staff and your valued guests. Giving your guests a legendary experience is what you’re striving for here, right?

Does your team really know what to do in the event of adverse weather? Let’s step it up a notch - how would they handle a bomb threat? How is this communicated to need-to-know staff? Are you using an incident management system to organize, track and manage these high priority incidents?

We know. We know. These protocols are clearly outlined in your emergency management plan binder. Every protocol is written, with a step by step list per incident. You do an annual training and even role-playing every 6 months.

We get it. But…

When your busy team gets sideswiped by a call for a bomb threat, are they ready? Really ready? Can they execute instantly? Can they execute flawlessly? Do you have peace of mind that in a real emergency your team can and will execute?

If part of your plan is to have someone run to your office to grab the binder, KEEP READING! If your protocols aren’t automated, KEEP READING!

First, let’s look at the facts.

Brazil is a country who loves their soccer and when Brazil announced that they would be hosting the 2014 FIFA World Cup this summer, 78% of their population were in support. Fast forward to a new poll released this May that shows a huge decline in this support – down to only 48% supporters and an increase in those that actively oppose the event.

Responding to this decline and the increase in opposition, Brazil is stepping forward to enhance their security for this summer’s World Cup.

"We have a lot of concerns, not so much about protests which are a democratic right, but rather about potential violence. We are committed to preventing violence during any protest activity," a Justice Ministry official, Andrei Rodrigues, told reporters.

So before you purchase that coveted ticket, let’s take a closer assessment of Brazil’s security and potential concerns:

Terrorism is a concern.

According to Brazilian authorities, the risk of an external terrorist attack is low since Brazil has no enemies. However, Brazil has invited the leaders of the competing nations to watch their teams play for the World Cup. The introduction of 31 nation leaders to the security mix definitely adds concerns for security, and the possibility of ‘lone wolf’ attacks by followers of known terrorist groups.

During our interactions with colleagues and professionals in the industry we often encounter the adage:

“Our venue is too small.”

This is a popular challenge we face, especially when communicating with facility managers for smaller venues. In case you were wondering…we disagree with this adage quite a bit. The reason why we do, well, that’s the easy part. As you may know, we like to back our viewpoint with real-world events – so let’s get real.

The suspect in the deadly shootings at two Jewish institutions in suburban Kansas City made no secret of his hateful views, but few could have anticipated the attack that claimed three lives on Sunday April 13th. The shooter was identified as Frazier Glenn Miller, a 73-year-old white supremacist. The attack illustrates that bad things happen in venues of any size.

In the article Boston ramps up security ahead of first marathon since bombing Boston officials promised Saturday to ramp up security for the upcoming April 21st race. This enhancement to security comes along with a caveat for patrons – have fun. They want runners and spectators alike to enjoy the tradition as they always have. Mayor Martin Walsh said during a press conference in front of city hall, “Our goal is for everyone to enjoy the race.”

This is the first running of the race since the bombing last year that took the lives of three people and injured 264. Officials underlined that this year’s security will not only be at the finish line, along the entire course 100 security cameras and more than 50 observation points are installed.

Even with all these enhancements Boston Marathon officials recognize one major challenge:

The 26.2 mile spread of the Boston Marathon through municipalities introduces more difficulty for security staff to coordinate protocols.