Imagine, you’re celebrating your winnings from an exciting Halloween night aboard the Bahamas Celebration cruise line.
Then all of a sudden the lights dim, then they begin to flicker. “Oh, this is fun!”
As you’re exclaiming to your family the cruise line is putting on a haunted house show…you realize something.
No haunted house production here – this is for real! The ship you’re on hit something. We’re not talking about a little nudge.
We’re talking about a Costa Concordia type of hit. You know, the incident that occurred off Isola del Giglio in Tuscany back in 2012. An incident that lead to the loss of 32 lives.
What occurred around 9 p.m. Halloween night is a similar incident proving to be as real as it gets. The Bahamas Celebration cruise was en route to Florida when it struck an unknown obstruction, lost power and was forced to return to port on the Grand Bahama Island.
Passengers on board were to be immediately evacuated…BUT that never happened according to plan. That’s because it appears there was no incident management plan in place or no one knew how to communicate it if one ever existed.
Keep reading and you’ll see how not only the cruise industry can learn how to improve incident management from Disney – your operation can too.