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24/7 Software Blog

“Police have always relied on data — whether push pins tracking crimes on a map, mug shot cards, or intelligence files on repeat offenders. The problem with all that information is that it has traditionally been slow and hard to use,” writes Martin Kaste in their recent NPR article entitled “How Data Analysis Is Driving Policing.”

"I would have to log into 19 different databases. I'd log in, print out all the tickets that were written to you, and lay them on my desk. Then I'd go and run your criminal history on another database, and print that out. And then another database to see how many times your name was associated with crime reports," says Los Angeles Police Department Deputy Chief Dennis Kato in Kaste’s article.

Later in the article, Kaste also shares that “At the Olympic Division station, Officer Jennifer Ramirez reviews her daily mission sheet printout. She eyes the areas she'll target, ‘because these are the hot spots, these are where the crimes tend to happen, this day, this time, based on the crime mapping that we do."

Hot Spots, ok, now we’re talking.

That’s right up your alley.

Agree?

And the longer we spent reading this article, the more we realized its alignment with how Proactive Operations are handling ‘incidents’ to maximize performance.

Do you see the similarities here?

If not, we recommend reading Kaste’s article – after this one of course.

It’s an informative read with lots of facts about how policing is evolving, much like 21st-century operations.

We’d argue that many things are congruent between policing and running a proactive operation.

So, keep reading; we’re going to share the insight we took from Kaste’s article that might help you enhance your incident management initiatives.

Ready?

“Officials in Atlanta say the city's computer systems are not yet fully operational after a ransomware attack hit the city last week and locked some city data behind a wall of encryption,” explains Doreen McCallister in their recent NPR article entitled “Atlanta Working 'Around The Clock' To Fight Off Ransomware Attack.”

“Tasnim Shamma of member station WABE in Atlanta tells our Newscast unit that cybersecurity experts are working around the clock to restore access to the city's data,” writes McCallister.

"Many city employees have been without access to Internet and email since Thursday after hackers locked some of its systems and demanded a $51,000 payment. The city says it completed part of its investigation of the cyberattack, but it's working on restoring full service," shares Shamma in the NPR piece.

According to McCallister, Mayor Keisha Lance Bottoms expressed the importance of cybersecurity and that it is now a top priority for the city of Atlanta.

"There's a lot of work that needs to be done with our digital infrastructure in the city of Atlanta, and we know that year after year, that it's something that we have to focus on and certainly this has sped things up," Bottoms states in the article.

McCallister continues in their article that “Bottoms says the city has continued to operate despite the cyberattack.”

Do you believe Atlanta officials were prepared for an attack like this?

It doesn’t appear that way based on Bottoms’ reference to Atlanta’s infrastructure.

To us, this reads ‘reactive operations’ without question.

Agree?

Mayor Bottoms states that “cybersecurity is now a top priority for the city.”

Aside from Atlanta’s ability to handle this incident, it does present an essential lesson for all operations.

First, let’s address the lesson as a question for you to consider.

Are you working ‘around the clock’ to fight threats from impacting your property, operation, staff, and customers?

Whether your answer is “yes” or “no,” it’s critical that you continue reading.

How long have you been running your operation?

Years?

Decades?

Would you say you’ve seen it all?

We bet you’ve seen a lot.

But, what about the issues or incidents you haven’t seen?

You’re probably saying to yourself: “What are they talking about?”

We’re talking about the things that have occurred under your watch – that you didn’t even know were happening.

The things that “slip through the cracks” without any warning or heads up.

The unfortunate news is that you couldn’t know what your team is missing.

Why?

You don’t know what you don’t know! And, we bet you’d agree with that.

Have you acknowledged this deficiency in your operation? What have you done to counter this big problem?

It’s got to be overwhelming – we can feel your anxiety and the ongoing stress. It has got to be crippling your ability to be a proactive leader.

You need a change, fast.

It’s time for you to step up your situational awareness, so nothing gets past you and your team.

Are you ready?