“24/7 Operations in a 9-to-5 World: Lessons from the Venues That Never Sleep”

Watch the Webinar:

Operating a major venue is a 24/7 commitment that demands consistent operational excellence. True readiness is demonstrated by maintaining seamless, safe, and efficient operations at all times, not just during major events.

Watch our webinar hosted by the International Association of Venue Managers to explore how top-tier venues maintain readiness around the clock. This session will provide practical strategies and expert insights you can implement to enhance safety and efficiency in your own facility.

What You'll Learn:

• Continuous monitoring and after-hours coordination: Discover how leading venues manage essential operations when the lights are low. Learn about rapid escalation procedures, cross-team communication, and how teams use "red team" exercises to proactively address vulnerabilities.
• Operational excellence and safety in action: Gain insights into proven procedures and crowd management best practices that ensure seamless events. We'll also cover the importance of after-action reviews and how to tailor strategies for venues of all sizes.
• Documentation and historical knowledge: Understand why maintaining accurate, easily accessible records of past incidents and training is essential for legal, operational, and safety purposes. We'll also discuss how to build and maintain strong relationships with local authorities and first responders.

Featured Speakers

• David Born, Senior Director of Business Services, Prevent Advisors
• Greg Overstreet, Senior Director of Security, Mercedes-Benz Stadium