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SECURITY SERVICES

A proactive operations platform for security services operations.

Managing property operations for a Security Services company is exhilarating. It can be overwhelming too. Leaders and professionals manage many moving parts that require intense focus and expertise. An operation doesn’t start and end with the same responsibilities each day. Things change; things evolve. Issues and incidents are frequent and varying. Ineffective communication among personnel inhibits efficiency and effectiveness. Customer asking for the location of the nearest restroom, security issues, equipment failures, or changes to standard operating procedures (SOPs) - each demands a tailored approach. Most importantly, a proactive rather than reactive operation mitigates these issues.

24/7 Software’s Security Services solution provides these operations with a robust platform to not only improve and optimize their abilities but also become a proactive operation throughout all operational functions. Complete awareness, real-time communications, complete and accurate documentation, powerful analytics, maximized experience for staff and customers, and reduced risk are now possible for Security Services operations using 24/7 Software’s proactive operations platform.

Our Security Services solution provides operations the ability to:

  • Manage issues and incidents in real time with confidence, knowing the operation is aware of and in control of everything occurring on the property
  • Engage in confidential two-way communication with customers and staff at the speed-of-type – we’re talking milliseconds
  • Effortlessly automate and streamline maintenance functions to increase equipment uptime and lifetime
  • Schedule, then hold maintenance and security teams accountable during location inspections and guard tours, respectively
  • Ensure lost and found items are easy to report and match, maximizing the return-to-owner ratio and customer satisfaction
  • Maximize the customers’ experiences with immediate responses to their requests
  • Expertly manage important operational tasks for each day and event, so nothing gets missed
  • Track staff activities such as lunch breaks and meetings efficiently to keep the operation accountable and running smoothly
  • Validate and bulletproof existing credentials and access for customers and vendors

metropolitan.png"I am the project manager for the Metropolitan Protective Services Inc. National Harbor contract and we use the 24/7 Software Activity Log, Lost and Found, Incident Management System (IMS), and Task Manager. I have a background in law enforcement, and the 24/7 Software system has proven to be one of the most advanced systems that I have used for incident management and daily activity logs. The ability to separate special events from regular daily events, generate reports on just about anything, and track incidents to small specific areas are a great feature. Being able to generate specific reports and analyze special events allows me to prepare my officers better and improve operations for the next event. The report generated from the IMS allows me to prepare better training and areas that need increased patrolling. All the features on 24/7 Software have helped to increase the efficiency of our operation here. This is a great system."
GARY THOMPSON PROJECT MANAGER