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CONFERENCES

A proactive operations platform for conference operations.

Overseeing the operations of a Conference property is invigorating. It can be overwhelming too. Leaders and professionals manage many moving parts that require intense focus and expertise. An operation doesn’t start and end with the same responsibilities each day. Things change; things evolve. Issues and incidents are frequent and varying. Ineffective communication among departments, personnel, vendors, exhibitors, and attendees inhibits efficiency and effectiveness. An attendee asking for the location of the nearest restroom or concession, injuries from wet spills, broken furniture, or security concerns - each demands a tailored approach. Most importantly, a proactive rather than reactive operation mitigates these issues.

24/7 Software’s Conferences solution provides these operations with a robust platform to not only improve and optimize their abilities but also become a proactive operation throughout all operational functions. Complete awareness, real-time communications, complete and accurate documentation, powerful analytics, maximized experience for staff and customers, and reduced risk are now possible for Conferences operations using 24/7 Software’s proactive operations platform.

Our Conferences solution provides operations the ability to:

  • Manage issues and incidents in real time with confidence, knowing the operation is aware of and in control of everything occurring on the property
  • Engage in confidential two-way communication with customers and staff at the speed-of-type – we’re talking milliseconds
  • Effortlessly automate and streamline maintenance functions to increase equipment uptime and lifetime
  • Schedule, then hold maintenance and security teams accountable during location inspections and guard tours, respectively
  • Ensure lost and found items are easy to report and match, maximizing the return-to-owner ratio and customer satisfaction
  • Maximize the customers’ experiences with immediate responses to their requests
  • Expertly manage important operational tasks for each day and event, so nothing gets missed
  • Track staff activities such as lunch breaks and meetings efficiently to keep the operation accountable and running smoothly
  • Validate and bulletproof existing credentials and access for customers and vendors

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"We recently started using the Incident Management System (IMS), Lost and Found, and Text Communication modules. We have seen a positive impact from all of the systems but the IMS system has made the biggest difference. We have been able to track problem employees and forklift incidents have declined. In addition, we have gotten a few TrackPad apps, which have made it possible to better help our customers on the show floor and capture more data to help in planning for the future. We saw the system in action at a couple other venues around the country and realized some of our deficiencies. We knew doing this would help us in the advancement of our facility."
CHRIS BRAWNER ASSISTANT DIRECTOR - SECURITY