Article on TechHive Covering Ballpark Technology at AT&T Park Home of the 2012 World Champion San Francisco Giants Features ISS 24/7

by Jacob Molz, on Sep 26, 2017 6:17:45 AM

Coral Springs, FL, October 28, 2013 – ISS 24/7 was recently featured in an article on TechHive, a brand of IDG Consumer & SMB who also owns PCWorld, Macworld, and Content Works. The article focuses on ballpark technology utilized at AT&T Park, home of the 2012 World Champion San Francisco Giants. The section that features ISS 24/7 entitled, Striking Out Foul Fans, examines the use of the Text Communication System, Incident Management System, ISS Communicator applications for Android and iOS devices, and the TrackPad application for iPads.

Before each game, the security team meets to discuss strategy for the day. The group goes over security wanding for metal detection at the gate, and LG Optimus V smartphones are distributed to security personnel, deployed in two-person teams. The devices run an overhauled version of Android 2.2 that the staffers use to text or message the park’s security hub. Eight of the teams receive iPads instead ofAndroids, but they use the tablets for the same purposes.

When an incident occurs in or around the ballpark—for example, when a fan slips on the stairs or a drunken brawl breaks out in the bleachers—security logs the incident through these mobile devices, and the note transmits to central command. The devices run a software program that features various touchscreen buttons for different types of incidents, so a security member simply taps icons to signal the control room and file a report.

“Before ISS, everything was paper. It was all written down. It came in through the radio, it was recorded on a log, and they filled out the paperwork, and the paperwork was stacked on my desk,” expressed Mandi Renshaw, Ballpark Operations, AT&T Park.

Depending on the nature of the incident, the flare-up is assigned a category (for example, ‘injury’ or ‘outside alcohol’) and security personnel in the control center decide who is best equipped to handle the problem, be it medical specialists, SFPD, or the Giants’ security team. Large display boards in the security control center show all logged incidents, coded red for incoming, yellow for in progress, and green for resolved. The control center then dispatches backup right away to address the issue.

In large letters near the Jumbotron, you’ll also see a number that fans can text at any time throughout the game. Type ‘fair’ if you have a question, or ‘foul’ if you’d like to report unruly behavior that’s disrupting the game for you. Jorge Costa, Senior Vice President of Ballpark Operations, says there’s an average of 100 fair/foul texts per game. It’s a great system for fans to take an active role in improving their ballpark experience.