Incident management systems are emerging as a preferred safety tool in the protection of both spectator and venue. ISS 24/7's featured article "Controlling Chaos" begins on P.40 of the August 2014 issue.
Excerpt from article below...
Incident Management Systems Protect Facility and Spectator
Responding in a timely manner before an incident escalates or has a significant impact on the safety and security of spectators is a key concern for all athletic facility managers. Common incidents at sporting events that require swift action include fights, medical and maintenance issues, and spectator complaints. During a typical major college football game, there can be as many as 200 incidents reported — anything from toilets overflowing to fan ejections.
Currently, many venues and events lack the capability to track, communicate and manage incidents in real time, and are still relying on pen and paper or spreadsheets to record and track incidents without offering staff and guests a way to communicate to dispatchers or responders.
The problem of inadequate awareness, tracking, documentation and communication of incidents is a common challenge faced by facility and event managers in stadiums and arenas. One way to address this critical flaw in the security process is through the implementation of incident management systems. An IMS can accurately and digitally record, communicate, monitor and analyze incidents occurring at public assembly facilities. These systems also reduce a facility's overall exposure to liability, enhance the safety and security of guests, and better prepare a facility for a liability defense, when necessary. Such a platform not only quickly communicates incidents, but it can be easily accessed for future reference, analysis and liability defense.
Before IMS, there were no other web-based central repositories capable of capturing all incidents reported, whether by guests using texting systems, staff using radios or any other method of informing the dispatchers or responders of issues as they occur. While some of the major professional and collegiate teams and venues have adopted the technology, there remains a large void for many other facilities, due in part to a lack of knowledge about the value of incident management systems.