24/7 Software Careers

24/7 Software, the world leader in providing communication and reporting software solutions to amusement parks, airports, convention centers, arenas, stadiums, among other markets, is seeking a Customer Success Specialist to work within our Customer Success Department.

The Customer Success Specialist serves as a prime educator to customers with all facets of the 24/7 Software. The Customer Success Specialist will provide training, software support and technical customer service to all 24/7 customers in our Coral Springs office via the telephone and/or internet. Travel will be required.

Duties / Responsibilities of Position

• Coordinate and set-up training sessions with customers
• Provide all training required for customer to implement software
• Provide direct technical customer support for 24/7 software
• Respond to customer support calls/requests within established time frames
• Assure timely and thorough resolution of customer support issues
• Maintain all documentation in accordance with company standards
• Assess customers’ needs and follow up with established strategies for full implementation and/or resolution
• Appropriately escalate customer support issues to Tier II support personnel
• Available for After Hours Support when needed
• Available to travel for on-site training
• Up-sell customers products that were not initially purchased

Qualifications

• Outstanding communication skills – both written and verbal in order to communicate with users to educate, resolve software, hardware, and operation issues
• Exceptional troubleshooting and strong technical skills
• Ability to function independently in busy environment, as well as part of a team
• First-rate customer service skills
• Strong analytical ability, comprehensive understanding of computer software and hardware components
• Bachelor’s Degree

Compensation

• Pay $35k and after 90-day trial increase to $40k/year + Commissions - once the specialist has proven they can achieve up-sells
• 100% company paid Health Insurance

Duties / Responsibilities

We’re looking for a Sales Development Rep to generate qualified demos of our software with potential customers within industry verticals selected by the executive team. A successful candidate will be able to have high-level conversations with decision makers, analyze data, and schedule demos with potential companies against our ideal customer profile. You’ll help the sales team keep the pipeline full of sales qualified leads to drive revenue growth.

To achieve that you will need to:

• Learn the 24/7 Software platform inside-and-out and demonstrate a thorough knowledge of all features.
• Understand our sales process, how to sell, and can prove the ability to communicate with complete strangers.
• Understand business objectives to engage prospects and orchestrate discussions with influencers and decision makers around their needs.
• Leverage our CRM tools to prospect into specific verticals.
• Manage and maintain a pipeline of sales qualified leads in our CRM for our Account Executives to conduct demos.

Qualifications

• Excellent communication skills – both written and verbal.
• Proven sales, critical thinking, and analytical skills.
• Strong ability to communicate and articulate information.
• Search engine, social media, and other business sales tools.
• Knowledge of sales prospecting methods (e.g., Sales 2.0)
• Energy and desire to make numerous (30+) phone calls daily.
• ‘Hunter’ mentality in seeking out new business.
• Familiarity with:
  • Microsoft Word, Outlook, PowerPoint, and Excel.
  • Mobile applications for iOS and Android
  • Microsoft Windows Operating System
  • Email, web browsing, and online meetings.
  • Zoho & HubSpot Sales CRMs a plus.

Additional Information

Day in the Life

On any given day, the SDR may be making numerous outbound calls, sending out direct mail, researching/responding/assigning leads to the sales team and assisting the 24/7 Software marketing team with new/existing campaigns.

Compensation

The SDR role will be compensated on a mix of base salary and bonus.

Advancement Opportunities

Individuals in the SDR role may advance to the Account Executive (AE) position.

Major Responsibilities:

• Ensure the technical feasibility of UI/UX designs.
• Optimize application for maximum speed and scalability.
• Assure that all user input is validated before submitting to the back-end.
• Collaborate with other team members and stakeholders.
• Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant and efficient systems.
• Responsible for integrating the front-end elements with the APIs; therefore, a basic understanding of back-end technologies is necessary as well.
• Developing new user-facing features using React.js
• You should have a good grasp on HTML5, CSS
• Proficient in client-side scripting technologies & frameworks like React/Redux
• Building reusable components and front-end libraries for future use           
• Writing reusable, testable, and efficient code.
• Develop UI components and implement them following well-known React.js workflows (such as Flux or Redux).
• Ensure that these components and the overall application are robust and easy to maintain.
• Coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product are important.
• Developing new user-facing features using React.js.
• Translating designs and wireframes into high-quality code Optimizing components for maximum performance across a vast array of web-capable devices and modern browsers.
• Support the developments until they are deployed on production.
• Propose improvements in the solutions and tools.
• Apply the principles of design and architecture defined by the company.
• Refactoring of the existing components in the platform, according to the needs of the business.   
• Ensuring design & implementation is efficient and high performance.
• Implement the automatic tests associated with the frontend layer, both integration, and unit.

Experience/Skills:

• Relevant work experience of 1-3 years in development role.
•  Excellent verbal and written communication skills.
• Good development/scripting skills in JavaScript
• Must have good knowledge of HTML5/CSS3.
• Must be able to write HTML and CSS of given design from scratch
• Must be able to create responsive UI using Bootstrap and Media queries.
• Should have solid understanding cross browser issues and solutions
• Must have good knowledge of JavaScript and ES6 jQuery.
• Must have experience in ReactJS application development.

Education:

• Any Graduate / Post-graduate in Computer Science preferred.

Major Responsibilities:

• Expertise with software development using Node.JS
• Understanding of high-availability, fault-tolerant, scalable, distributed systems and methodologies like agile, unit testing and continuous integration
• Integration of user-facing elements developed by Front-End Developers with server-side logic
• Writing reusable, testable, and efficient code.
• Design and implementation of low-latency, high-availability, and performance applications.
• Implementation of security and data protection & data storage solutions
• Understanding the nature of asynchronous programming and its quirks and work around.
• Understanding accessibility and security compliance.
• User authentication and authorization between multiple systems, servers,   and environments.
• Integration of multiple data sources and databases into one system.
• Understanding fundamental design principles behind a scalable application.
• Understanding differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform.
• Creating database schemas that represent and support business processes.
• Architecting and writing REST API with version control.
• Writing reusable code and libraries, optimize applications for performance and scalability. Building distributed micros services.
• Building secured backend APIs to be consumed by multiple applications (e.g. web and mobile).
  
  A plus point, if you have:
• Hands on experience with public cloud offerings (e.g., AWS)

Experience/Skills:

• Relevant work experience of 1-3 years in a development role.
• Excellent verbal and written communication skills.
• Good development/scripting skills in JavaScript
• Must have good knowledge about NodeJS, Express
• Must have good knowledge in JavaScript and JS6
• Must have knowledge about Clustering in NodeJS
• Must have good knowledge of Socket.io
• Must have knowledge about real time application (Live application)
• Must know about error handling in NodeJS
• Should know how to integrate Nodejs with MysqL, MongoDB and Redis
• Should know about PM2
• Should be able to write optimized code

Education:

• Any Graduate / Post-graduate in Computer Science preferred.

Major Responsibilities

• Interact with product management and development teams to develop a strong understanding of the project and testing objectives.
• Design and create test conditions and scripts to address business and technical use cases.
• Use existing tools and techniques to execute test cases and build/script new tools for performing testing/validation function.
• Develop and lead the automation strategy/effort and generate scripts to perform automated testing cycles using (primarily) Selenium WebDriver, AutoIT, etc.
• Execute and analysis automation test results.
• Participate in troubleshooting of issues with different teams to drive towards root cause identification and resolution.
• Document, track and escalate issues as appropriate, using JIRA or similar tools/means.
• Support production deployment of applications and perform “validation testing” during the off-hours maintenance windows.

Experience / Skills

• Relevant work experience of two (2) years in development and/or testing role.
•  Excellent verbal and written communication skills.
• Good development/scripting skills in common languages like JAVA, C, JavaScript, etc.
• Database skills, mainly in MYSQL Server.
• Good experience with different Operating Systems, with emphasis on Unix variants.
• Good understanding of object-oriented programming, NET, etc
• Proven ability to manage and prioritize multiple, diverse projects simultaneously.
• Must be flexible, independent and self-motivated.
• Punctual, Regular and consistent attendance.

Education

• Any Graduate / Post-graduate in Computer Science preferred.
• ISTQB Certification.

24/7 Software Inc. is hiring for iOS Developer responsible for the development of complex iOS apps aimed at diverse iOS devices.

You need to have a good understanding of MDLC - mobile development lifecycle and also be able to integrate Web-API and back-end web-services.

You should have strong object-oriented design and programming skills in Objective-C and Swift.

You should have expertise in developing UI for various range of iOS devices, cloud messaging APIs and Push Notifications and you need to be familiar with iOS SDK (UIKit, CocoaTouch, Core-Data, Core-Location, etc.)., therefore provide insight to the team regarding best software application development practices and techniques.

Last but now the least, you should be a team player.

Major Responsibilities

• Developing quality iOS Apps that ensures best possible performance, security, quality and deployable on various iOS devices.
• Proficient understanding of code versioning tools, such as Git, SVN.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Continuous integration of code.
• Ensure Knowledge of information architecture, usability design principles.

Experience / Skills

• Relevant experience of 1-3 years
• Familiar with SOAP, REST, JSON and XML
• Familiar with both Manual Retain Release and Automatic Reference Counting when managing memory
• Proficient understanding of code versioning tools, such as Git
• Well versed in testing, unit testing, Integration testing
• A track record of published applications to the App Store
• Experience building complex apps that have been successfully released to the marketplace.
• Push Notifications.
• Must be a committed team player and able to work independently with minimal guidance.
• Ability to work and thrive in a fast pace environment where business priorities can change quickly.
• Good organizational and problem-solving
• Basic understanding of Cloud Computing.
• Swift language compatibility (Swift 3.0 & Swift 4.0)
• Use of networking framework in Swift and Closures.
• Hands-on SQLite, JSON Parsing, and Web Services.
• Should have experience in using Blocks, Categories, Background fetching, Threads, Auto
• Layout, Size Class, and NSOperationQueues.
• Working knowledge of the general mobile landscape, architectures, trends and other emerging technologies.
• Experience of working on Third party Code.
• Working with Xcode 8+
• Experience of submitting apps on the app-store added advantage.

Education

• Any Graduate / Post-graduate in Computer Science preferred.

We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices.

Your primary focus will be on the development of Android applications and their integration with back-end services.

You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

Major Responsibilities

• Translate designs and wireframes into high-quality code
• Design, build and maintain high performance, reusable, and reliable Java code
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automation.
• Writing well designed, testable, efficient code

Experience / Skills

• Relevant experience of 1-3 years
• Strong knowledge of Android SDK, Support libraries and different versions of Android,
• Android build system, and how to deal with different screen sizes
• Strong in OOPS concepts, Core Java, Collection framework.
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android material design principles, patterns, and best practices
• Experience with offline storage like SQLite, multithreading, and performance tuning
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs like Amazon SNS, Firebase, and push notifications
• A knack for benchmarking and code optimization
• Proficient understanding of code versioning tools, such as Git, SVN, CodePipeline
• Familiarity with continuous integration
• Should knowledge of writing the unit test case using tool such as JUnit

Education

• Any Graduate / Post-graduate in Computer Science preferred.

24/7 Software is looking for a professional to create, write and develop new training manuals, update FAQs, system updates, knowledge base, monthly newsletters and any other relevant content that may be beneficial to our Users and 24/7 Software staff. Our goal is to provide information so that the 24/7 Software platform can become easily used and ingrained in our customers daily operations.

To achieve this you will need to:

• Develop the strategy, processes, and standards for developing and maintaining content so that it is always current, consistent in message and brand and efficient to manage and scale.
• Produce, edit, and organize online software training content using course creation software.
• Create all end-user documentation and FAQ articles. The creation encompasses writing and design.
• Ability to analyze existing documentation improve upon it and make corrections/updates as features change.
• Effectively edit, clarify, and proofread documents written by others. Attention to detail is a must.

Qualifications

• A bachelor’s degree in English, writing, journalism, technical communications or a related discipline or successful experience in this field.
• Excellent written, visual, conversation and presentation communication skills.
• Strong analytical ability, excellent understanding of computer software and hardware components. Must be an innovative problem solver.
• Self-directed regarding information, content and document management.
• Ability to create customer information resources for software users with a wide variety of technical expertise, professional culture, and learning styles.
• Ability to collaborate with team members and maintain a positive and professional attitude, while fostering an atmosphere of teamwork.
• Ability to effectively manage short-term and long-term projects with a variety of stakeholders in a rapidly changing environment.

Technical Requirements

• Microsoft Word, Outlook, PowerPoint, and Excel
• Mobile applications for iOS and Android
• Microsoft Windows Operating System
• Adobe Creative Suite
• Email, web browsing, and online meetings

Please submit one to three writing samples on a technical topic along with your application. Software documentation is preferred.

Duties | Responsibilities

We’re looking for someone to create designs for Android and iOS mobile applications. You will work closely with our product team in order to understand the requirements needed to effectively design and develop multiple mobile application interfaces.

In order to achieve this you will need to:

• Develop designs based on requirements given by the product team without any prior wireframes or mockups.
• Take existing and outdated designs and be able to refresh those designs to stay up-to-date with current design standards and trends.
• Work with multiple team members throughout the design process and adapt to a constantly changing environment.
• Understand and identify the user’s needs, pain-points, and business requirements.
• Strategically think about the usability of a design in order to make improvements or multiple variations of an interface.
• Stay up-to-date on current trends and design styles for mobile applications.

Please submit one to three design samples on a project you worked on. Please include your roll in the project and what you specifically designed.

Qualifications

• Have an extensive understanding of how iOS and Android operating systems function.
• Complete understanding of Android’s Material Design Guidelines and Apple’s iOS Human Interface Guidelines
• Ability to understand and predict certain use-cases in order to create the appropriate designs.
• Expertise in graphic design with detailed attention to layouts, typography, and color palettes.
• Excellent written, visual, conversation and communication skills.
• Self-directed in terms of information, content and document management.
• Ability to collaborate with team members and maintain a positive and professional attitude while fostering an atmosphere of teamwork.
• Ability to effectively manage short-term and long-term projects with a variety of stakeholders in a rapidly changing environment.
• Familiarity with:
• How mobile applications for iOS and Android operate/function.
• Email, web browsing, and online meetings.
• Adobe Creative Suite and other prototyping software such as InvisionApp.