Let's Build a Career Together

24/7 Software is the world leader in providing communication and operations management software solutions to the sports, entertainment, and commercial properties markets. Our solutions are implemented in over 80% of North America's four major sports leagues with customers such as Madison Square Garden and Staples Center and teams such as the Chicago Cubs, Kansas City Chiefs, and Miami Dolphins. In addition, many of the largest music festivals, corporate, and major events such as the Super Bowl, College Football Championship Game, World Series, NBA Finals, FIFA tournaments, and the Kentucky Derby have utilized our software. Our mission statement is to provide the world's most effective proactive operations platform to enhance real-time communications, maximize experience, and reduce risk.

Part of our Marketing team's mission is to help propel and advance 24/7 Software's growing product portfolio and drive interest in our platform. As Sr. Product Marketing Manager, you will be responsible for creating and the ownership of core product messaging, sales tools, product launches, and sales enablement content, all supporting developing a proactive GTM plan and its related execution. In addition, you will be the primary voice of the customer internally and work cross-functionally to drive marketing campaigns, new product releases and enable sales to position and sell our platform across multiple personas.

How you'll ramp:

By day 30...

• You've met with the key leaders that impact the product marketing function.
• You've developed a core messaging framework for 24/7 Software that we can tailor and adapt to specific audiences and buyer personas.
• You've started to understand pain points and gaps in our sales and marketing collateral. Work with teams across the Company to develop and publish new collateral and documents.

Day 60...

• You've worked with the marketing team to apply our messaging framework to level up existing sales and marketing collateral.
• You've contributed to sales enablement - helping communicate the value proposition to sales teams and developing the needed sales tools to support the sales cycle and motions.
• Build and implement a go-to-market plan for ongoing product updates and feature releases. We want to deliver feature announcements and customer communication with precision.
• Work with our sales team to apply the messaging framework to different market segments, such as the world's most valuable franchises.

Day 90...

• You and your leadership are aligned on a vision and plan for Product Marketing at 24/7 Software that includes growth into different verticals and world geographies.
• You are an integral part of the product release and launch of 24/7 Software products.
• & other related responsibilities.

We’re looking for someone who brings:

• Bachelor's degree or equivalent
• 5 years of product marketing experience (SaaS space preferred)
• Experience building go-to-market campaigns & best practices by highlighting product features
• Ability to work effectively in a fast-paced, deadline-driven environment
• You use data to influence others and love tracking stats that help inform the work you do in the future.
• Proven track record of building successful relationships and partnerships at all organizational levels, internally, externally, intra- and inter-departmentally. Strong customer focus with exceptional collaborative and influencing skills.
• You've crafted elegant messaging and obsessively think about the best ways in which ideas and concepts can be communicated to prospects and customers. As a result, the Sales and Product teams you've worked with rave about the collateral your teams have produced.

We offer:

• Competitive salary
• Paid family leave
• Superb healthcare benefits (Medical, Dental, Vision, FSA, HSA, Life Insurance)
• 401k program
• Commuter benefits
• Fun company events & collaborative team
• Opportunity to play a critical role related to the Company's strategy in a growing organization.
• Opportunity to work with the world's largest facility, park, stadium, and venue operators
• A fantastic culture (working together with intelligent and creative teammates to drive towards ambitious goals)

You must be authorized to work in the USA. We currently do not sponsor H-1B visas.

24/7 Software is the world leader in providing communication and operations management software solutions to the sports, entertainment, and commercial properties markets. We currently have customers across sports and entertainment, and commercial venues, including Madison Square Garde and Staples Center, and teams such as the Chicago Cubs, Kansas City Chiefs, and Miami Dolphins. We also work with leagues such as the NFL, MLB, NHL, and NASCAR. Our mission statement is to provide the world’s most effective proactive operations platform to enhance real-time communications, maximize experience, and reduce risk. .

Our expanding business is seeking an experienced Product Manager to lead the delivery effort of several product initiatives. This person will drive the product lifecycle, strategy, and roadmap in its entirety. The Product Manager will work with customers on requirements gathering and researching new opportunities all the way to collaborating with the engineering team, sales, and support. This hands-on role is ideal for a proven Product Manager with a strong product background and experience in SaaS application and development.

What You Would Need to Do

• Work with internal stakeholders such as the Product Management, Customer Success, and Sales teams, as well as customers, to clearly define, document, and research product development opportunities based on feedback
• Perform competitive analysis, interview and survey customers, and obtain product feedback from Sales and Marketing to support the product roadmap
• Be the voice of the 24/7 Software customer. Listen to the market (internal and external users) and clearly define their problems and needs
• Lead product development from end to end: write specs and user stories, build wireframes and prototypes, write test plans and release checklists. Guide the team’s work with clear direction and purpose, keeping a well-prioritized backlog and optimizing for efficiency in execution
• Play a key role at every stage of the product lifecycle, leading the end-to-end delivery of new products while constantly aligning our goals directly to our customers’ needs
• Proactively identify and resolve any issues that may impair the organization’s ability to meet its strategic, financial and technical goals
• Acquire subject matter expertise to be able to answer questions from developers, customers, Sales, and Management
• Report and follow through on common sources of technical issues or questions related to the product and make formal and informal recommendations to resolve
• Leverage data and analytics to make decisions but know how to make the call when data is unavailable

What You Offer

• Bachelor’s degree or equivalent relevant experience
• 3+ years of experience leading, shipping, and iterating on successful enterprise SaaS products.
• Proven history of shipping and leading successful product work with cross-functional teams
• Vigilant problem solver with strong business acumen
• Intensely analytical, with the ability to translate analysis into recommendations
• Must be self-directed and highly motivated with the ability to work independently as well as in a team
• A practitioner of Agile and Lean software development methodologies
• Knowledgeable of how an enterprise SaaS organization delivers value to a customer. From Marketing to Sales, Implementation to Support, renewals and expansions through Customer Success
• An understanding of design and design-related tools
• An experimental approach: You love taking an iterative approach with rapid prototyping and capturing customer feedback as early and as often as possible
• Passion for building innovative products that solve user needs through a deep understanding of the customer and finding product-market fit
• Keen product intuition and UX sensibilities
• Experience leading and working with geographically dispersed teams a plus
• Demonstrated ability to continuously increase effectiveness, recognizing opportunities for creating new systems, structures, and processes
• Experience in a collaborative environment between Sales, Marketing, Product and Engineering
• Skilled at building and managing relationships, including stakeholder management
• Superb communication skills and unafraid of taking risks or voicing opinions
• Driven, entrepreneurial spirit and comfortable working in hyper-paced, startup environment

What We Offer

• Competitive salary
• Paid family leave
• Superb healthcare benefits (Medical, Dental, Vision, FSA, HSA, Life Insurance)
• 401k program
• Commuter benefits
• Fun virtual company events & collaborative team
• Opportunity to play a critical role related to the Company’s strategy in a growing organization
• Opportunity to work with the world’s largest facility, park, stadium, and venue operators
• An amazing culture (working together with intelligent and creative teammates to drive towards ambitious goals)

24/7 Software is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. All new team members, in addition to current staff, will temporarily work from home until it is safe to return to our offices.

You must be authorized to work in the USA. We currently do not sponsor H-1B visas.

24/7 Software is a leading provider of operations management software solutions. Our expanding business is looking for a highly skilled individual to join our Customer Success Team. This person would provide software training, support, and exceptional customer service to our customer across sports and entertainment, corporate properties, and commercial venues, including some local teams like the Miami Marlins and Miami Dolphins. Our mission statement is “to provide the world’s most effective proactive operations platform to enhance real-time communications, maximize the experience, and reduce risk.”  A successful Customer Success Specialist will foster positive relationships with customers, provide proactive and innovative solutions for customers, and maximize their use of the 24/7 Software system.   

Duties / Responsibilities

• Coordinate and set-up training sessions with customers
• Provide all training required for customers to implement software
• Provide direct technical customer support for 24/7 software
• Respond to customer support calls/requests within established time frames
• Assure timely and thorough resolution of customer support issues
• Maintain all documentation in accordance with company standards
• Assess customers’ needs and follow up with established strategies for full implementation and/or resolution
• Appropriately escalate customer support issues to Tier II support personnel
• Sell customers products that were not initially purchased
• Available for after-hours support on evening and weekends
• Travel for on-site training (the US and internationally) 15-20% of the time

Qualifications

• Outstanding analytical and problem-solving skills
• Superb oral and written communication skills
• Exceptional troubleshooting and strong technical skills
• First-rate customer service skills 

24/7 Software is the world leader in providing communication and operations management software solutions to the sports, entertainment, and commercial properties markets. We currently have customers across sports and entertainment, and commercial venues, including Madison Square Garden and Staples Center, and teams such as the Chicago Cubs, Kansas City Chiefs, and Miami Dolphins. We also work with leagues such as the NFL, MLB, NHL, and NASCAR. Our mission statement is to provide the world’s most effective proactive operations platform to enhance real-time communications, maximize experience, and reduce risk.

Our expanding business is seeking an experienced Head of Customer Success to lead our CS team and drive incredible experiences for our globally recognized customers. This person will help establish the foundation and best practices of our customer success initiatives. He or she will work to define the principles and playbook that drive retention and overall customer happiness. There will be an opportunity to continue building a team as we win new business, expand our partnership universe, and drive 24/7 Software’s growth strategy. This hands-on role is ideal for a proven Customer Success Manager with strong leadership capabilities, a background in B2B SaaS, and experience in delivering superior customer-facing support throughout the customer journey.

Let’s build something great together!

What You Would Need to Do

• Own the development of the Customer Success team strategy for growth, scale, and efficiency.
• Identify opportunities to improve the current processes and work with the Customer Success team to implement them successfully.
• Focus on obtaining customer feedback and provide guidance to key accounts by conducting Quarterly Business Reviews.
• Facilitate quarterly customer surveys, obtain NPS scores, and follow up on results.
• Provide value-add measures to build a world class organization that delivers value and supports our customers’ strategies and objectives for our software.
• Using a data-driven approach, develop the 24/7 Software playbook for on-boarding, training, and delivery strategies. Build the capabilities on the team to deliver on these approaches.
• Identify ways to increase engagement and adoption of our products and modules.
• Work closely with Sales, Product, Engineering, and Marketing to deliver on customer needs, develop case studies, identify cross-sell and up-sell opportunities, support the renewal process, and solve problems.
• Build out the 24/7 Software Academy (Learning Management System) to support customer learning and FAQs.
• Work with Product and Engineering to resolve technical bugs and issues and report back to our customer base in a timely manner regarding status and resolution.
• Own the recruitment and onboarding process for building our world-class Customer Success team.
• Support the ongoing talent development and career trajectories of the CS team.
• Be a strategic advisor to our customers by bringing key insights and best practices to conversations.
• Develop a strong awareness of the Operations Management Technology landscape, including knowledge of our competitors.
• Be the voice of the 24/7 Software customer. Listen to the market and clearly define their needs to the Product organization.
• Proactively identify and resolve issues that may impair the organization’s ability to meet its strategic, financial and technical goals as a member of our Leadership team.
• Leverage data and analytics to make decisions but know how to make the call when data is unavailable.

What You Offer

• BS or BA (Computer Science or related preferred), MBA or advanced degree helpful
• 5+ years of experience in a Customer Success or Account Manager capacity
• Proven experience growing and leading a Customer Success team
• Knowledgeable of how an enterprise SaaS organization delivers value to a customer. From marketing to sales, implementation to support, renewals and expansions through customer success
• Track record of stability and tenure in multiple organizations
• Experience leading and working with geographically dispersed teams a plus
• Demonstrated ability to continuously increase effectiveness, recognizing opportunities for creating new systems, structures, and processes
• Experience in a collaborative environment between Sales, Marketing, Product and Engineering
• Skilled at building and managing relationships, including stakeholder management
• Superb communication skills and unafraid of taking risks or voicing opinions
• Driven, entrepreneurial spirit and comfortable working in a hyper-paced, startup environment
• Bachelor’s Degree required
• Passport required

What We Offer

• Competitive salary
• Paid family leave
• Superb healthcare benefits (Medical, Dental, Vision, FSA, HSA, Life Insurance)
•  401k program
• Commuter benefits
• Fun virtual company events & collaborative team
• Opportunity to play a critical role related to the Company’s strategy in a growing organization
• Opportunity to work with the world’s largest facility, park, stadium, and venue operators
• An amazing culture (working together with intelligent and creative teammates to drive towards ambitious goals)

24/7 Software is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. All new team members, in addition to current staff, will temporarily work from home until it is safe to return to our offices.

You must be authorized to work in the USA. We currently do not sponsor H-1B visas.

Duties / Responsibilities

We’re looking for a Sales Development Rep to generate qualified demos of our software with potential customers within industry verticals selected by the executive team. A successful candidate will be able to have high-level conversations with decision makers, analyze data, and schedule demos with potential companies against our ideal customer profile. You’ll help the sales team keep the pipeline full of sales qualified leads to drive revenue growth.

To achieve that you will need to:

• Learn the 24/7 Software platform inside-and-out and demonstrate a thorough knowledge of all features.
• Understand our sales process, how to sell, and can prove the ability to communicate with complete strangers.
• Understand business objectives to engage prospects and orchestrate discussions with influencers and decision makers around their needs.
• Leverage our CRM tools to prospect into specific verticals.
• Manage and maintain a pipeline of sales qualified leads in our CRM for our Account Executives to conduct demos.

Qualifications

• Excellent communication skills – both written and verbal.
• Proven sales, critical thinking, and analytical skills.
• Strong ability to communicate and articulate information.
• Search engine, social media, and other business sales tools.
• Knowledge of sales prospecting methods (e.g., Sales 2.0)
• Energy and desire to make numerous (30+) phone calls daily.
• ‘Hunter’ mentality in seeking out new business.
• Familiarity with:
  • Microsoft Word, Outlook, PowerPoint, and Excel.
  • Mobile applications for iOS and Android
  • Microsoft Windows Operating System
  • Email, web browsing, and online meetings.
  • Zoho & HubSpot Sales CRMs a plus.

Additional Information

Day in the Life
On any given day, the SDR may be making numerous outbound calls, sending out direct mail, researching/responding/assigning leads to the sales team and assisting the 24/7 Software marketing team with new/existing campaigns.

Compensation
The SDR role will be compensated on a mix of base salary and bonus.

Advancement Opportunities
Individuals in the SDR role may advance to the Account Executive (AE) position.

Major Responsibilities:

• Ensure the technical feasibility of UI/UX designs.
• Optimize application for maximum speed and scalability.
• Assure that all user input is validated before submitting to the back-end.
• Collaborate with other team members and stakeholders.
• Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant and efficient systems.
• Responsible for integrating the front-end elements with the APIs; therefore, a basic understanding of back-end technologies is necessary as well.
• Developing new user-facing features using React.js
• You should have a good grasp on HTML5, CSS
• Proficient in client-side scripting technologies & frameworks like React/Redux
• Building reusable components and front-end libraries for future use           
• Writing reusable, testable, and efficient code.
• Develop UI components and implement them following well-known React.js workflows (such as Flux or Redux).
• Ensure that these components and the overall application are robust and easy to maintain.
• Coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product are important.
• Developing new user-facing features using React.js.
• Translating designs and wireframes into high-quality code Optimizing components for maximum performance across a vast array of web-capable devices and modern browsers.
• Support the developments until they are deployed on production.
• Propose improvements in the solutions and tools.
• Apply the principles of design and architecture defined by the company.
• Refactoring of the existing components in the platform, according to the needs of the business.   
• Ensuring design & implementation is efficient and high performance.
• Implement the automatic tests associated with the frontend layer, both integration, and unit.

Experience/Skills:

• Relevant work experience of 1-3 years in development role.
•  Excellent verbal and written communication skills.
• Good development/scripting skills in JavaScript
• Must have good knowledge of HTML5/CSS3.
• Must be able to write HTML and CSS of given design from scratch
• Must be able to create responsive UI using Bootstrap and Media queries.
• Should have solid understanding cross browser issues and solutions
• Must have good knowledge of JavaScript and ES6 jQuery.
• Must have experience in ReactJS application development.

Education:

• Any Graduate / Post-graduate in Computer Science preferred.

Major Responsibilities:

• Expertise with software development using Node.JS
• Understanding of high-availability, fault-tolerant, scalable, distributed systems and methodologies like agile, unit testing and continuous integration
• Integration of user-facing elements developed by Front-End Developers with server-side logic
• Writing reusable, testable, and efficient code.
• Design and implementation of low-latency, high-availability, and performance applications.
• Implementation of security and data protection & data storage solutions
• Understanding the nature of asynchronous programming and its quirks and work around.
• Understanding accessibility and security compliance.
• User authentication and authorization between multiple systems, servers,   and environments.
• Integration of multiple data sources and databases into one system.
• Understanding fundamental design principles behind a scalable application.
• Understanding differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform.
• Creating database schemas that represent and support business processes.
• Architecting and writing REST API with version control.
• Writing reusable code and libraries, optimize applications for performance and scalability. Building distributed micros services.
• Building secured backend APIs to be consumed by multiple applications (e.g. web and mobile).
  
  A plus point, if you have:
• Hands on experience with public cloud offerings (e.g., AWS)

Experience/Skills:

• Relevant work experience of 1-3 years in a development role.
• Excellent verbal and written communication skills.
• Good development/scripting skills in JavaScript
• Must have good knowledge about NodeJS, Express
• Must have good knowledge in JavaScript and JS6
• Must have knowledge about Clustering in NodeJS
• Must have good knowledge of Socket.io
• Must have knowledge about real time application (Live application)
• Must know about error handling in NodeJS
• Should know how to integrate Nodejs with MysqL, MongoDB and Redis
• Should know about PM2
• Should be able to write optimized code

Education:

• Any Graduate / Post-graduate in Computer Science preferred.

24/7 Software Inc. is hiring for iOS Developer responsible for the development of complex iOS apps aimed at diverse iOS devices.
You need to have a good understanding of MDLC - mobile development lifecycle and also be able to integrate Web-API and back-end web-services.
You should have strong object-oriented design and programming skills in Objective-C and Swift.
You should have expertise in developing UI for various range of iOS devices, cloud messaging APIs and Push Notifications and you need to be familiar with iOS SDK (UIKit, CocoaTouch, Core-Data, Core-Location, etc.)., therefore provide insight to the team regarding best software application development practices and techniques.

Last but now the least, you should be a team player.

Major Responsibilities

• Developing quality iOS Apps that ensures best possible performance, security, quality and deployable on various iOS devices.
• Proficient understanding of code versioning tools, such as Git, SVN.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Continuous integration of code.
• Ensure Knowledge of information architecture, usability design principles.

Experience / Skills

• Relevant experience of 1-3 years
• Familiar with SOAP, REST, JSON and XML
• Familiar with both Manual Retain Release and Automatic Reference Counting when managing memory
• Proficient understanding of code versioning tools, such as Git
• Well versed in testing, unit testing, Integration testing
• A track record of published applications to the App Store
• Experience building complex apps that have been successfully released to the marketplace.
• Push Notifications.
• Must be a committed team player and able to work independently with minimal guidance.
• Ability to work and thrive in a fast pace environment where business priorities can change quickly.
• Good organizational and problem-solving
• Basic understanding of Cloud Computing.
• Swift language compatibility (Swift 3.0 & Swift 4.0)
• Use of networking framework in Swift and Closures.
• Hands-on SQLite, JSON Parsing, and Web Services.
• Should have experience in using Blocks, Categories, Background fetching, Threads, Auto
• Layout, Size Class, and NSOperationQueues.
• Working knowledge of the general mobile landscape, architectures, trends and other emerging technologies.
• Experience of working on Third party Code.
• Working with Xcode 8+
• Experience of submitting apps on the app-store added advantage.

Education

• Any Graduate / Post-graduate in Computer Science preferred.

We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices.
Your primary focus will be on the development of Android applications and their integration with back-end services.
You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

Major Responsibilities

• Translate designs and wireframes into high-quality code
• Design, build and maintain high performance, reusable, and reliable Java code
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automation.
• Writing well designed, testable, efficient code

Experience / Skills

• Relevant experience of 1-3 years
• Strong knowledge of Android SDK, Support libraries and different versions of Android,
• Android build system, and how to deal with different screen sizes
• Strong in OOPS concepts, Core Java, Collection framework.
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android material design principles, patterns, and best practices
• Experience with offline storage like SQLite, multithreading, and performance tuning
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs like Amazon SNS, Firebase, and push notifications
• A knack for benchmarking and code optimization
• Proficient understanding of code versioning tools, such as Git, SVN, CodePipeline
• Familiarity with continuous integration
• Should knowledge of writing the unit test case using tool such as JUnit

Education

• Any Graduate / Post-graduate in Computer Science preferred.

Major Responsibilities

• Interact with product management and development teams to develop a strong understanding of the project and testing objectives.
• Design and create test conditions and scripts to address business and technical use cases.
• Use existing tools and techniques to execute test cases and build/script new tools for performing testing/validation function.
• Develop and lead the automation strategy/effort and generate scripts to perform automated testing cycles using (primarily) Selenium WebDriver, AutoIT, etc.
• Execute and analysis automation test results.
• Participate in troubleshooting of issues with different teams to drive towards root cause identification and resolution.
• Document, track and escalate issues as appropriate, using JIRA or similar tools/means.
• Support production deployment of applications and perform “validation testing” during the off-hours maintenance windows.

Experience / Skills

• Relevant work experience of two (2) years in development and/or testing role.
•  Excellent verbal and written communication skills.
• Good development/scripting skills in common languages like JAVA, C, JavaScript, etc.
• Database skills, mainly in MYSQL Server.
• Good experience with different Operating Systems, with emphasis on Unix variants.
• Good understanding of object-oriented programming, NET, etc
• Proven ability to manage and prioritize multiple, diverse projects simultaneously.
• Must be flexible, independent and self-motivated.
• Punctual, Regular and consistent attendance.

Education

• Any Graduate / Post-graduate in Computer Science preferred.
• ISTQB Certification.

Duties | Responsibilities

We’re looking for someone to create designs for Android and iOS mobile applications. You will work closely with our product team in order to understand the requirements needed to effectively design and develop multiple mobile application interfaces.

In order to achieve this you will need to:

• Develop designs based on requirements given by the product team without any prior wireframes or mockups.
• Take existing and outdated designs and be able to refresh those designs to stay up-to-date with current design standards and trends.
• Work with multiple team members throughout the design process and adapt to a constantly changing environment.
• Understand and identify the user’s needs, pain-points, and business requirements.
• Strategically think about the usability of a design in order to make improvements or multiple variations of an interface.
• Stay up-to-date on current trends and design styles for mobile applications.

Please submit one to three design samples on a project you worked on. Please include your roll in the project and what you specifically designed.

Qualifications

• Have an extensive understanding of how iOS and Android operating systems function.
• Complete understanding of Android’s Material Design Guidelines and Apple’s iOS Human Interface Guidelines
• Ability to understand and predict certain use-cases in order to create the appropriate designs.
• Expertise in graphic design with detailed attention to layouts, typography, and color palettes.
• Excellent written, visual, conversation and communication skills.
• Self-directed in terms of information, content and document management.
• Ability to collaborate with team members and maintain a positive and professional attitude while fostering an atmosphere of teamwork.
• Ability to effectively manage short-term and long-term projects with a variety of stakeholders in a rapidly changing environment.
• Familiarity with:
• How mobile applications for iOS and Android operate/function.
• Email, web browsing, and online meetings.
• Adobe Creative Suite and other prototyping software such as InvisionApp.