24/7 Software Blog

Stuff breaks.

Breakdowns and outages happen to everyone.

You’re going to have to ‘fix’ something on your property eventually, whether you oversee a small venue or large property, and whether it’s a minor issue or major failure.

We get it; it’s frustrating.

Even the Statue of Liberty recently had an unplanned outage. Yes, that’s right – the Statue of Liberty went dark Tuesday night. You can see the lights go back on here.

According to Bill Chappell’s NPR article entitled “Statue Of Liberty's Lights Went Dark — 'Likely' Due to Recent Work, Official Says” it was lights out for one of America’s most iconic monuments.

“Spotlights that illuminate the Statue of Liberty in New York Harbor went dark for more than an hour Tuesday night, prompting speculation over the cause: Was it to do with a protest on International Women's Day, or perhaps America's immigration policies? A National Park Service official says they're still looking into it, but they suspect recent work on the electrical system is the cause,” Chappell writes.

The NPR article continues that "The outage was most likely due to work related to an ongoing project to activate a new emergency backup generator which is part of our last remaining Hurricane Sandy recovery projects," the NPS says. It added that the outage was ‘unplanned.”

Was this outage unexpected? Could it have been avoided? How could it have been avoided?

We’re sure you already know, this incident got us thinking.

“I promise you, we fixed this air handler less than six months ago,” Sheri, your engineer, asserts to you and your chief engineer, Tim.

“Where’s the paperwork on this,” you ask her.

Sheri stares at you in a state of confusion.

“I always give you and Tim the completed work order with my signature. You should have it,” she says.

You use pen and paper for record keeping. You’ve been doing it for as long as you can remember.

But, you’re not running an old property. ‘Change’ is past due, and today could not make it more visible to you.

“Would you agree it’s time to find a smarter way to track our work,” Tim asks you.

“We’ve got a good team here, but our solution for managing maintenance is outdated. This shortfall is not Sheri’s fault,” he continues.

“You’re right, it’s mine,” you interrupt.